Twilio Reviews

Updated Mar 3, 2021

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4.3
84%
Recommend to a Friend
95%
Approve of CEO
Twilio CEO and Co-Founder Jeff Lawson
Jeff Lawson
229 Ratings
  1. "Awesome place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Staff Software Engineer in Madrid
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    Twilio is an amazing place to work: - Great developer oriented culture. - Great people works there, seriously. Everyone is willing to help always. I've work there with top engineers that are always kind and humble. - Diversity. - Twilio *really* cares about its employees. - Flexibility and the fact that they treat you as an adult. - Hi Tech company with big challenges and rewards. - Good salary and perks.

    Cons

    - It's a global company with different time zones, so eventually you have to be flexible to assists a meeting, not a big problem for me but could be a concern for others. - Every team owns their products/deployments so on-call schedules are usually mandatory (usually on working hours, but it depends on the team).

  2. "Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Technical Lead in Bogotá, Bogota
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 3 years

    Pros

    good perks good salary nice people

    Cons

    they don´t hire good managers


  3. COVID-19
    Helpful (1)

    "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    Cares about employees Felt secure during the pandemic Lots of resources Great work life balance

    Cons

    Changing comp plan Frequent territory changes due to increased hiring

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  4. "N/A"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Network Engineer in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than a year

    Pros

    It is an awesome company.

    Cons

    No cons as far as i know.

  5. Helpful (1)

    "Love it here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ops Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time

    Pros

    Twilio truly cares about their employees. I feel inspired everyday and get to work with extremely intelligent people. Benefits and perks are amazing but the culture is top notch.

    Cons

    Nothing so far. When concerns are brought up, executives make swift decisions to address it.

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  6. Helpful (3)

    "Overworked and underpaid"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Twilio full-time for less than a year

    Pros

    Very little pros bar stability for the short term as its a growing company. Salary is middle of the road and even though the company is growing very few chances for progression unless your former Salesforce

    Cons

    Very political, operationally a complete mess with a fake it till you make it mentality, claims its enterprise but its like a bunch of kids dress up. If your not former Salesforce your not in with the management clique and very unlikely to progress.

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  7. Helpful (1)

    "SDR"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Development Representative (SDR) 

    I have been working at Twilio full-time

    Pros

    Great culture and higher ups respect employees

    Cons

    No cons that I can think of

  8. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiter in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Twilio full-time for more than 3 years

    Pros

    CEO, culture, Work from home and balance

    Cons

    Growing pains, But overall a great place to work

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  9. "Pretty bad place to work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Developer 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Twilio full-time for less than a year

    Pros

    The salary is the only relevant pro

    Cons

    Everything else Culture was toxic No one would know or tell what you were supposed to be doing Software culture is a bit cannibalistic, it is kill or be killed When I quit and I talked to HR I found that I wasn't the only one with problems like that, which means they weren't doing anything to fix it. I had panic attacks for months.

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  10. "Very good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Twilio full-time for less than a year

    Pros

    Great work life balance. Awesome policies n perks.

    Cons

    None that I have experienced so far.

    Continue reading
Viewing 11 - 20 of 308 English Reviews

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