TripAdvisor "upper management" Reviews | Glassdoor.ca

TripAdvisor Employee Reviews about "upper management"

Updated Mar 21, 2019

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3.9
74%
Recommend to a Friend
79%
Approve of CEO
TripAdvisor President and CEO Stephen Kaufer
Stephen Kaufer
450 Ratings
Pros
  • "Perks, Vacation Time, Free lunch(in 98 reviews)

  • "Smart people, great benefits, including lunch every day(in 58 reviews)

Cons
More Pros and Cons

Reviews about "upper management"

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  1. "Dissapointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time

    Pros

    Phenomenal and supportive team mate Benefits Perks Office Location Medical and Insurance

    Cons

    upper management cannot be understood at all

    Advice to Management

    Don't push away good employees just based on average numbers-everyone have good and bad days doesn't mean you push them to a point of no return-and there a chance of them returning - take a second chance for you as management- and nurture and groom them...

    TripAdvisor2019-03-21
  2. Helpful (53)

    "Great place to work... sort of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Needham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    First and foremost... the people are incredible. Smart, fun, fairly diverse, and generally great at what they do. It's fun to work for a company that has such a strong reputation, for a few reasons: (1) I don't have to explain what my employer does; (2) It's nice to get that "Oooh, you work for TripAdvisor! Cool!" response; and (3) Recruiters LOVE to poach from Trip, especially for engineers and product folks, so there's a near-constant stream of inbound interest if you're thinking about looking elsewhere. The HQ building is really excellent - a top perk, with the on-site gym and locker rooms, the cafeteria, the outdoor space, the desks. It's easy to forget you're at work. Benefits and perks are outstanding and include: excellent and cheap (or free) health plan plus dental and vision; 401K matching (up to 3% of your salary); free lunch with many diverse choices (salad, soup, sandwiches, pizza, multiple hot options, healthy choices, dessert, fruit, and more); unlimited snacks and drinks; the aforementioned gym; an annual personal travel reimbursement; significant charity donation matching; annual fitness benefit which can be spent on many things including sports leagues; and much more. Work-life balance is a priority (for most teams), meaning you can work 10am-7pm, 8am-4pm, or another set of hours if you choose, and can come and go as you please as long as your work is getting done. Best of all, you cannot help but learn a tremendous amount just by being part of such amazing teams.

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    Cons

    I could have been at TripAdvisor a lot longer - I had no need to leave just to go elsewhere, but there were many factors that contributed to pushing me out the door. As a point of information, I left for a role at another company, so I do not feel like I was fleeing TripAdvisor - but I also don't feel like I was "retained" very well, either. More importantly, these criticisms come from a large number of conversations with current and former employees across the company - so while you should take them with some salt, also know they are not merely the ramlings of one person. My criticism falls into two major categories: Management and Consistency Management ----------------- There appears to be no focus on "people management" as a high-value skill set, particularly among those who have direct reports. In four years at the company, I had six managers - only one of whom seemed to focus in any way on helping his/her direct reports succeed in their careers. In fact, a number of these managers seemed far more incentivized NOT to promote their direct reports than to move them up the chain. In particular, most of the managers in the product management group appear less interested in managing people than in managing products. One possible reason for this lack of strong management is that individual contributors are promoted to positions in which they manage other people without any regard for whether they (a) want to or (b) should be. Not only does this make for a really poor work experience for their direct reports, it also diminishes the experience for the manager. Other than engineers, no functions have a career path beyond (senior) individual contributor that does not involve people management - so even those who are not inclined to accept those responsibilities have an incentive to take them on in order to move ahead. Because management are hired for technical competencies instead of a specific management skill set, there is a distinct lack of empathy - it simply doesn't seem to be promoted as a required trait or skill among those who are responsible for the careers of others. For example: on being told that my 4th quarter performance wasn't where it had been the rest of the year, I asked when my manager had noticed this change; he said "a few weeks into the quarter." I asked why he didn't bring it up (or even ask me if everything was alright), and instead waited until 2+ months later; his response was, "Oh yeah, I guess I could have done that." That's just one example, but it's fairly illustrative of the value (or lack thereof) placed on treating direct reports with compassion as fellow human beings. Consistency --------------- There doesn't seem to be any consistency between the company's stated "values" and management's actions. For example, "We're always learning" does not seem to be reflected in a desire to have managers learning how to be better at their jobs - apparently it's for the rank-and-file only. No matter how much upper management (particularly HR) want people to act according to the company's values, there must be incentives in place for each level to do so - otherwise the whole chain falls apart. Of course, this is not a surprise since middle management isn't chosen for their ability to lead but rather for their ability to perform as individual contributors. Having worked in multiple groups within the company, I would also point out inconsistent promotion schedules and criteria as another issue. In particular, a "Competencies Matrix" was released for product managers - and was subsequently used in different ways to avoid promotions. Even after a representative from HR stated outright in a group, "You do not have to be performing at the next level in all of these criteria in order to move up," at the next review my manager said, "I didn't hear that" - and nobody up the chain was willing to correct him. Although a company of this size is due to have reorganizations on a fairly regular basis, the two groups in which I have worked over my time at TripAdvisor were subject to no fewer than 6 in less than 4 years, ranging from a simple, "We're changing the reporting structure" to a full-on "We're being absorbed into a different group." This has a massive impact on employee morale and was very poorly managed and communicated, resulting in an even larger negative outcome. Due to these changes, I went from reporting to a Vice President to being three layers below the same position in the span of 16 months. Finally, in many cases pay is not commensurate with experience. Product Managers with 5-10 years of work experience are paid at or below market value, while members of the post-MBA product rotation program are paid 20-30% more from the start. Yes, we are attempting to compete for talent with other companies, but the toll that this revelation takes on the psyches of PMs who aren't in that program (particularly those who have MBAs) cannot be underestimated.

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    Advice to Management

    I sat down with Beth (Chief People Office) and detailed everything I would be writing - first because I wanted her to have a chance to hear it from me, and second, because nearly every critical review is met with, "I wish you'd brought this to me first." I loved working at TripAdvisor, and wanted to stay - but for all the positives, the negatives outweighed them and it was long past time for me to leave. Here's how you could have saved an employee like me (and perhaps many of the others who have been leaving more and more frequently lately): - Focus every level of the company on learning how to manage people; as part of this, give middle managers an incentive for helping their team members advance. If you're not going to do that, then accept frequent departures of high-performing individual contributors as the cost of doing business. - Push for more 360-degree performance reviews, particularly for managers, so that you can proactively identify managers who are causing problems without asking employees to come forward to HR. - Create career paths for high-performing (non-engineer) individual contributors to be promoted without taking on direct reports. - Give employees a way to make a case for being promoted that doesn't have a single point of failure. Yes, the manager should have the best view of the employee - but that doesn't mean it's the ONLY view or even the right one. - Make it very, very clear to both managers and employees what it will take to get to the next level. If an employee hasn't advanced by the average length of time, make sure HR has a conversation with the employee and his/her manager to understand why not - then help the employee figure out how to move ahead. - Either stop the love affair with MBAs or pay your other employees fairly. - Give Beth a raise for having to read and respond to people complaining all the time. :)

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    TripAdvisor2018-05-14
  3. Helpful (19)

    "Not the company it use to be anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than 3 years

    Pros

    Beloved brand Looks good in your CV Good benefits

    Cons

    No career progression. Impossible to grow internally in your or different areas of the London office. Many teams are also shrinking due to years of poor company performance No transparency from upper management (even though they claim they are by holding many co. meetings and forming task force groups to tackle the obvious company issues). Poor management. Genuine leaders with good intentions get nowhere. You have to be a narcissistic game player to progress and be good at managing up not down Most of the best colleagues I worked with have already left HR is only visible for admin functions and to give promotions to themselves Company is too US centric and mostly playing catch up with its products. Lack of original ideas.

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    Advice to Management

    Yes, I did share these thoughts and more on my exit interview. I hope you take these seriously and get back to be the company you once were. Good luck!

    TripAdvisor2018-06-10
  4. Helpful (25)

    "Where is this going?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TripAdvisor full-time for more than a year

    Pros

    - Good benefits (health and dental insurance, free food 3 times a week, snack and beverages in the office, fitness reimbursement) - Smart and fun people to work with - HR and Experience Manager made strong effort to organise social activities in the office and contributed to make the environment more friendly and pleasant

    Cons

    - No opportunities of career growth: the company has been talking about a career plan since months but so far no concrete success stories and no clear explanation on what you need to do to get promoted. - Zero chances of transfer within different location: you can get all the support from your local managers but upper management at the home office won't help you at all to make it happen. Don't even start the internal interview process, it's a waste of time. - No strategic long run planning: projects and products are launched to be shut down only after few months (e.g. sales of Instant Booking). - Turnover in Dublin office is very high: when the sales department opened in 2016, very smart people were hired but most of them have left already. And the saddest thing is that the company doesn't do anything to retain talented people. - Lack of transparency from the company, despite one of their main value is "We believe in transparency".

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    Advice to Management

    - Invest in your people. Employees are not irreplaceable but if every month 2/3 people leave and the company doesn't offer anything to retain them, how can it be successful in the long run? - Invest more in your Customer Service and listen more to your employees. They are the ones who are all day on the phone with your clients and their feedback is the most valuable one. - Make career growth and transfer opportunities real, not only on paper.

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    TripAdvisor2018-01-21
  5. Helpful (9)

    "Amazing Culture, Limited Mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Needham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time for more than a year

    Pros

    free lunch, gym and travel stipends, great benefits and time off, paid healthcare, dogs in the offi,e free beer/wine/coffee, fantastic coworkers

    Cons

    lack of upward mobility, lack of transparency from upper management, launching ideas that are half baked in the great effort to push out results quickly

    Advice to Management

    allow pilots of ideas from truly invested employees, more communication, better career paths

    TripAdvisor2017-12-12
  6. Helpful (18)

    "The land of the greats..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time for less than a year

    Pros

    Pay relatively well. Good perks.

    Cons

    Determined to destroy company culture with traditional ways of thinking. Archaic and waterfall. A software company stuck in 2000s. Leaders still championing past achievements. HIPPO mentality running rampant. Middle management similar to a wintery wonderland. Frozen to change but happy to get drunk on free booze. Incredibly complicated communication chains. Reactive not proactive, death knell to innovation. Upper management is a VIP club mentality. Untouchable and determined to sink with the ship.

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    Advice to Management

    Cut the feedback loops, flatten the structure, encourage fast failure and experimentation. Simplify your product offering.

    TripAdvisor2017-07-25
  7. Helpful (2)

    "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time for less than a year

    Pros

    Some people are really great to work with.

    Cons

    Upper management lives in ints own reality.

    Advice to Management

    Need to have better long term vision

    TripAdvisor2017-06-20
  8. Helpful (3)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TripAdvisor full-time

    Pros

    Free lunch and fun activities

    Cons

    Poor upper management and confusion in the direction of the company

    Advice to Management

    Better communication

    TripAdvisor2017-03-05
  9. Helpful (19)

    "Not the company I started at"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TripAdvisor full-time for more than 3 years

    Pros

    Full Medical and dental, free lunch, 'summer Fridays'

    Cons

    Palpable stress caused by upper management not knowing product, not listening to their direct reports, sending 'flame mails' to a wide audience of people, making sexist and unprofessional remarks and being mostly uninvolved in everything except budget talks. Zero career development. You're just a 'head,' you're not a person.

    Advice to Management

    7 people on my team have resigned in the last 10 months. It's not all about free lunches and happy hours anymore.

    TripAdvisor2016-01-07
  10. "Contract to Perm Not Likely"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Interaction Designer in Needham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TripAdvisor for less than a year

    Pros

    - Lots of perks: free lunches, snacks, cold brew coffee, happy hour, full gym and more - Worthwhile experience, was able to beef up my resume and portfolio - Good team environment, most co-workers are approachable - Good pay

    Cons

    - More likely to hirer externally instead of looking internally first - Not a lot of communication from upper management - they seem unapproachable - Easy to get lost in the shuffle and forgotten about

    Advice to Management

    Don't say the job has "potential" to be temp to perm when there are no open recs

    TripAdvisor2015-08-21
Found 23 reviews