Trion Worlds Employee Reviews about "let go"

Updated Aug 18, 2017

To filter reviews, or .
3.1
48%
Recommend to a Friend
84%
Approve of CEO
Trion Worlds CEO Scott Hartsman (no image)
Scott Hartsman
46 Ratings
Pros
Cons
  • "You let go people who actually help vs some who send wrong answer to the customer to get them away(in 6 reviews)

  • "Upper management is too "black box"(in 6 reviews)

More Pros and Cons

Reviews about "let go"

Return to all Reviews
  1. "QA review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - QA Analyst 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Trion Worlds full-time for more than a year

    Pros

    Lots of opportunities for growth and learning new things, certification, etc.

    Cons

    Like any QA work , testers can be the first let go and the hours can be long (though well-compensated).

  2. Helpful (3)

    "Austin - CSR, Great Entry position, No Professionalism Required"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Trion Worlds full-time for more than a year

    Pros

    +Lounge with several snacks and drinks (Including beer on Fridays) +Nice morale company wide events (Including parties, picnics, social gatherings) +Monthly stipend for titles they support +Open space environment for clear communication across the CS floor +Amazing Director +Some cool coworkers +Easy work (The higher you go more you don't have to do) +Mentally challenging (Debating on what's harder to send unable to assist or bug report) +Decent work benefits including Health, Vision, and Dental. +Don't have to work about being micro managed (The higher ups are too busy playing other rival company titles) +Don't have to worry about being professional (Everyone is still in High School) +Only thing you can count on is the snack man and pay check to arrive on time. No faith in company title release, marketing team, or policy update/changes. +Don't have to worry about watching your mouth (Even though there's harassment training no one ever follows it and when something slips out they say its a inside joke) +Customer Support Department is a ship (However, there's a few holes in the hull and we have no damage control to correct it) +Not really any quality control for game masters dealing with customers as they don't even know the titles. (When you get marked for being incorrect and you were right they reply with "I don't know how we do it in ArcheAge. But, in Rift we do it this way"). +The term "YOLO" is a everyday attitude when dealing with customers\users. +Campus has a volleyball, Gym, Gardens, Fountains, and BBQ Grills. Tons of parking space too +Little or no experience and little to know knowledge of titles +Doing the bare minimum is the best as you don't want to make the higher ups look bad when you tell them they're wrong about game specific information. +You can keep your phone or even bring a Nintendo switch and play with them while on the clock because well you know "YOLO". +If you're all about speed and not quality you will do fine. +You will fa cepalm yourself several times a day because of what other GMs did to the ticket before you received it. (Includes granting $400 in premium currency to a $20 dollar purchase) +Duplicate items or currency because GM's don't understand mechanics or even how tools work. +All GM's receive +50 in Salt Defense, -200 Common Sense, +25 in gaining weight, -100 in creative solution, +50 in Macros (Not Bot response, I'm pretty tanky) +Has AC for summer

    Cons

    +No creative thinking, individual problem solving, no communication on what will be changing from the DEV team. +No real information on all titles what the customer is referring about as all information is being provided by 3rd party fan-made sites. +Will not inform you until after 4-6 weeks later if you got the position that they congratulated the other person in front of you weeks before. +**IS NOT A EEO** if you're a double minority you will get ahead for tax breaks +Quality Control has no clue on what they're doing and will grade you based on how you follow their obsolete irrelevant wiki word for word instead of creative solution in actually resolving the customer issue. +Laugh at customer/user tickets when they flex how much they spend, if they will take us to court, paper, or the largest streaming community of 40 followers. +Only assist customers when they hit a specific dollar amount or a large streamer who complains the most. +Dev Liaison has a lot on their plate information not being updated as fast as it should because Trion loves to put multiple titles that has a lot of content. +Bringing in outside community members because it looks like they know what they're doing and placing them in titles they have no information about it because they're a pretty boy. +Marketing Team; What marketing team? You mean be vague as hell and not tell the customers/users exactly how things work so when they buy something we hope they use it and refuse to refund them. +GM's like to "Cherry Pick" or even make artificial numbers by sending responses that make no sense what so ever. +Informing a higher up that the information they provided to another coworker was incorrect and they come back with "Don't tell me what to do I used to be manager of Taco Bell". +Laugh at customers when they say "I'm gonna take you to BBB", or requesting compensation on compensation +They don't need quality they need drones to follow obsolete or irrelevant wiki regardless if its right or wrong. +You're not valued as a person you're a sub-human when working as CS +CEO couldn't even say my last name correctly +Everyone still thinks they're in High school, the top is head heavy with a inner circle where they protect their own and not actual work being done. +Metrics, What's the point of the FCR if we have to ask customers for more information. You let go people who actually help vs some who send wrong answer to the customer to get them away.

    Continue reading

  3. Helpful (5)

    "Easy Button"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Trion Worlds full-time for less than a year

    Pros

    Great potential on my team. A few people here and there are also personable and reasonable to work with.

    Cons

    0 Appreciation for experience or commitment to quality. Everyone has an opinion. No plan other than "make more money, somehow." No plan, no metrics, no communication. Escaping soon.. Worst culture I've experienced in any studio - 80% of people won't even respond to "hi!". Can't replace people leaving fast enough because no one can recommend their friends. If anyone surmises my identity based on this review I'll likely be let go rather than try to fix the problems.

    Continue reading
  4. Helpful (7)

    "Leaderless sinking ship"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trion Worlds full-time for more than 3 years

    Pros

    you get to play games at work

    Cons

    looooooooonnnnnggggg hours. Most days were 12+ hrs. Poor communication between studios. Poor communication between remote offices and core groups such as BI, Platform, Customer service. Lacking resources to complete work. The former CEO, was hardly ever there. Supposedly he was always working on new business deals which left the company lacking a true captain/leader for years. Games that are falling apart due to politics, lack of resources, lack of leadership, etc. RIFT is the only cash positive property they have. Most other games have been scrapped/shelved till the company is in better shape. As of 8/2013, there are no executives left except for the new CEO, Scott Hartsman. All of the other executives (marketing, operations, platform, bi, etc) were let go or left. Entire core groups have also been let go, such as BI, Platform and the Monetization team, begging the question... how will Trion make money/continue to operate without these groups. Not to mention that if the servers go down or something breaks in the games, it would probably take days or weeks to fix due to the skeleton crews letf. Supposedly, the mass closings/layoffs are due to the huge Defiance flop and that the company is now having trouble securing their finances with their bank. The company is also currently on a hiring freeze, so don't expect to get any call backs any time soon, not to mention that there's only 1 or 2 HR people left. The next 6-12 months will be very telling for Trion Worlds.

    Continue reading
  5. Helpful (4)

    "Not Stable, Outlook not good for Trion's future."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Trion Worlds full-time for more than a year

    Pros

    nice facilities, decent pay, bagels on wednesday.

    Cons

    Many incompetent people are kept on simply because they are friends with higher-ups. Smart and competent people are let go at the drop of a hat for very silly reasons. There is a lack of competent leadership in certain departments, and a culture of "no, we can't make this happen." Very unstable place to work, and a lot of people simply not qualified for the job they were hired to do, and no training given to them, either. Management only likes it when you tell them something they want to hear. Tell them the truth and you're either ignored or fired. Then, when you turn out to be right, they freak out. With major product delays and a couple round of layoffs, the long-term outlook for this place doesn't seem too good.

    Continue reading
  6. Helpful (5)

    "A very difficult atmosphere with some abrasive personalities"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee -  in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Trion Worlds full-time

    Pros

    Casual dress code Several video games under development so you can play all of these for free and get exposed to the beta events regularly My salary was very fair We are about to move into a new building which is very nice

    Cons

    I currently work as a Manager at Trion in San Diego and the culture is atrocious. Bullying, backstabbing, lack of focus, lack of accountability are just a few phrases I would use to describe the atmosphere here. We have recently (as of January 2013) had two rounds of layoffs. Some of these people included folks that were relocated from other states and let go within 6 months of working here. The expectation is that you will put your entire life on hold to bust your butt working here. There are talented and warm people here but many of the Senior employees are extremely rude and resort to bully their employees.

    Continue reading

Choose a different language and keep reading other reviews.

Found 6 reviews