Trail Appliances AB/SK Reviews

Updated Apr 16, 2021

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4.1
88%
Recommend to a Friend
93%
Approve of CEO
Trail Appliances AB/SK President Wally Broderick (no image)
Wally Broderick
17 Ratings
  1. "Best job I’ve ever had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trail Appliances AB/SK full-time for more than 8 years

    Pros

    Super positive Atmosphere, amazing and highly professional sales people and upper management. Ownership works beside you and supports you , they work hard and really care about you and the company . Your success is their priority! Best working experience of my life - extremely competitive pay, I was blessed to have had 9 years there and will miss it dearly !

    Cons

    If you don’t mind hard working and a super busy and competitive challenge then there are no cons here .

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  2. "Great place to work, if they keep you."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trail Appliances AB/SK full-time for less than a year

    Pros

    Great work, great co-workers, very easy to mesh into the job especially if you have prior experience. Family owned company and members work in all aspects of the business including CSR. Sales managers, admin, and warehouse workers are great and respectful to CSRs. Honestly one of the best places i've worked in my 10+ years of being in the workforce, even if it was only for a couple weeks. I even recommended an old co-worker to apply for the position that was created after I was let go.

    Cons

    You unknowingly are walking around on eggshells the first 3 months, learning how to tip-toe around specific employees (salespeople who like to handle their own invoices) or rules so you don't get shafted. For context as to why I think this- I was overqualified, had the job down, got all my work done and was a, in lack of a better term, go getter, liked all my co-workers and to the best of my knowledge they all liked me, and I went in one day 2 weeks in and was suddenly let go, when asked if it was anything I did, twice, I was told both times that nothing I did was the reason. Edit: I've seen lots of reviews about how only men (specifically white men) are promoted or given any responsibility. What I noticed was actually the opposite, the men were all T1's, the lowest tier, often doing the busy work and able to talk inbetween tasks and customers coming in while every T3 was a woman and taking everything that was more difficult than the average. None of the people in CSR were an issue outside of the manager although one T3 was extremely pretentious and thought they were too good for the position and acted like such.

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    Trail Appliances AB/SK Response

    April 23, 2021Director, Human Resources

    Thank you for taking time to provide feedback. We are definitely concerned about the negative experience you had while employed with us but glad you listed some positive experiences as well. We encourage all our team members to speak with their Managers, or with the HR team, so we can explore and address these problems while still employed with us. The Customer Service Representative position is an entry level role at Trail Appliances. It is also a role from which many of our team members get promoted to more senior roles or tier’s within the organization. We are very proud of the team who manages this department as they have a record of training high performance individuals to fill more senior roles (sometimes as early as 6 months into employment)!


  3. "Great Company to Work For!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mechanical Services Administrator in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trail Appliances AB/SK full-time

    Pros

    When you work for Trail you really feel like a integral part of the business. The management team here takes the time to get to know their employees and making sure they are not just a number. The work culture is great! This company really supports growth and new opportunities internally for their employees. There is always an opportunity to learn new things and grow your skill set, training in new areas is always encouraged. Ownership is present throughout the company, and making sure their employees feel appreciated and valued. From my personal experience, I have left the company to try to peruse new career options, but ended up coming back to Trail because of how much I enjoyed working for this company.

    Cons

    Like all retail situations you deal with the public, so there are challenges. And like any job there can be moments of high stress.

  4. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administration in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trail Appliances AB/SK full-time

    Pros

    Positive and friendly environment that makes you want to be a part of the team. Owners are involved in the company, helpful and supportive. Hours are good, and wage is competitive.

    Cons

    There is Limited opportunity for advancement

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    Trail Appliances AB/SK Response

    February 9, 2021Director, Human Resources

    Thank you for taking time to provide feedback. We are glad that you found Trail to provide a positive, friendly, work environment during your tenure. In regard to your comment on advancement, all positions within Trail Appliances are posted internally to allow equal opportunity for all employees to be considered based on their experience, skill and performance. All roles are posted internally, and all internal candidates are contacted to discuss their application. If this did not happen or if you feel you have been passed up for an opportunity for which you were reasonably suited based on experience and skill, please do bring that forward to Human Resources and we can discuss that further with you. We appreciate your feedback regarding yearly reviews and will take this into consideration while striving to continuously improve our ways of working.

  5. Helpful (1)

    "Nice company, but organized chaos."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Shipping/Receiving 
    Positive Outlook
    Approves of CEO

    I have been working at Trail Appliances AB/SK full-time for more than 10 years

    Pros

    -Fun coworkers with a good atmosphere -Safety oriented company -Management wants to give customers a good experience -Pay is alright for the work involved.

    Cons

    -Sometimes stressful working environment, a never ending parade of problems tends gets thrown at you. -Procedures are often ignored/not followed when they aren't convenient, leading to lack of critical communication and upset customers. Most store level management seems to be too busy filling in for understaffed departments to actually try to fix these problems. -Employee training seems to be lacking in some areas. -No apparent room for advancement.

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    Trail Appliances AB/SK Response

    February 9, 2021Director, Human Resources

    Thank you for taking time to provide feedback. We are definitely concerned about the negative experience you had while employed with us but glad you listed some positive experiences as well. We encourage all our team members to speak with their Managers, or with the HR team, so we can explore and address these problems while still employed with us. Customer service is of upmost importance to Trail, and there are times that procedures are altered to meet those priorities. In those times when we chose to alter our standard procedures, there are occurrences we do not communicate to all internal stakeholders appropriately. This is something upon which we continue to work, and we appreciate you bringing this to our attention so that we can continue to improve processes while still maintaining our steadfast commitment to superior customer service. We do experience staffing shortages, like all businesses, from time to time. That is why we put so much importance on cross training individuals and we value that our management can step in when needed. Our management teams are never to busy to help our teams within the business when needed. We also employ a number of contract Warehouse personnel to ensure that we are able to flex up and down as needed so as not to put undue pressure on our warehouse teams. At Trail, we emphasize the value of teamwork and collaboration as we truly understand its importance in our day to day activities (which means you will see management working in the business often).

  6. COVID-19

    "Great Family"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trail Appliances AB/SK full-time for more than 3 years

    Pros

    Great supportive, collaborative teams. Employees are valued and encouraged to learn and grow within the company. Great family feel. All of these came in very useful during the pandemic where you felt job security despite the overall uncertainty surrounding us everywhere.

    Cons

    Not enough women in leadership

    Trail Appliances AB/SK Response

    February 9, 2021Director, Human Resources

    Thank you for taking time to provide feedback. We are proud of the fact that our senior leadership team is comprised of approximately 42% women leaders. Trail Appliances is a family-owned private company and it is our competitive advantage that so many of the family continues to work in the business at all levels, from our warehouse up to our President. They bring with them a passion for the business and a wealth of knowledge about the industry.

  7. "Great colleagues"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trail Appliances AB/SK full-time for less than a year

    Pros

    Everyone is friendly, even the senior management

    Cons

    I don't have cons for now

  8. "Fake Manipulators only promote favorites mostly white people"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB
    Doesn't Recommend
    Disapproves of CEO

    I worked at Trail Appliances AB/SK full-time for less than a year

    Pros

    None apart from stressing out customer service employees

    Cons

    Working and just breathing within the walls of this company drains the life outta you.

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    Trail Appliances AB/SK Response

    February 17, 2021Director, Human Resources

    Thank you for taking time to provide feedback. We are definitely concerned about the negative experience you had while employed with us. We encourage all our team members to speak with their Managers, or with the HR team, so we can explore and address these problems while still employed with us. With respect to your comment that only “white people’ get promoted, in reviewing our current roster of Customer Service Representatives (CSR’s), we have approximately 42% of employees who are not Caucasian. Also, in reviewing recent promotions within the CSR team over the past 9 months, I can confirm that approximately 58% of the promotions were given to employees who were visible minorities. If you feel you have been passed up for an opportunity for which you were reasonably suited based on experience and skill, please do bring that forward to Human Resources and we can discuss that further with you.

  9. "Excellent"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Wearhouse Worker 

    I worked at Trail Appliances AB/SK full-time for more than a year

    Pros

    Co-workers are great, high paced enviroment.

    Cons

    Don't have any that come to mind

  10. "Good place to be"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Employee in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trail Appliances AB/SK full-time for more than 5 years

    Pros

    Been here for a while now (multiple years). Team seems good to go for product knowledge training, Customer Service within Sales and MGMT. Top notch leadership in MGMT. Definitely proven to be a customer service first company. Staff get treated well. If you work hard and try to lead, you get rewarded. Been told that there's great job security among those that want it and deserve it.

    Cons

    Can't think of anything here.

    Continue reading
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