The WORKS Gourmet Burger Bistro Reviews

Updated Sep 8, 2020

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3.4
69%
Recommend to a Friend
100%
Approve of CEO
The WORKS Gourmet Burger Bistro President & Chief Executive Officer Bruce Miller
Bruce Miller
4 Ratings
  1. "Great training and committed to hiring a solid team."

    5.0
    Former Employee - Server/Waiter 

    I worked at The WORKS Gourmet Burger Bistro part-time

    Pros

    Closes at 10pm so no late nights Variety of customers (family, students, seniors) Friendly environment

    Cons

    Smell like french fries when you get home

  2. "Great restaurant with awful management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server in Ottawa, ON

    I worked at The WORKS Gourmet Burger Bistro part-time for more than a year

    Pros

    -customers and kitchen staff are great

    Cons

    -management is unprofessional and chooses favourites -old servers with a high school mentatlity


  3. "Great staff"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Line Cook in Kingston, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The WORKS Gourmet Burger Bistro full-time for more than 8 years

    Pros

    Great co workers, management was solid and you get staff meals if you work enough hours.

    Cons

    Management was excessive at controlling waste, keeping hairnets in the office etc. Specific managers were unprofessional in regards to dealing with issues.

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  4. "Fast paced, fun, restaurant"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Oakville, ON
    Recommends
    Approves of CEO

    I have been working at The WORKS Gourmet Burger Bistro full-time for more than 3 years

    Pros

    Great staff, great hours, staff discount is also great. Management is encouraging and helpful.

    Cons

    Get used to working weekends and some evenings (but not too late)

  5. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server 
    Recommends
    Neutral Outlook

    I worked at The WORKS Gourmet Burger Bistro full-time for more than 3 years

    Pros

    Fun, friendly people, good tips

    Cons

    Minimal management, depending on location

  6. "Good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Waiter 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at The WORKS Gourmet Burger Bistro full-time for more than a year

    Pros

    - flexible with shifts and shift changes, decent money as it is relatively busy, great menu

    Cons

    - not having "real" managers and only having servers who act as a manager resulted in many stressful nights for no reason, don't be cheap... hire a manager

  7. "great line cook experience"

    5.0
    • Culture & Values
    Former Employee - Anonymous Employee 
    Recommends

    I worked at The WORKS Gourmet Burger Bistro full-time

    Pros

    Great familial relationship between employees and management. I transitioned from fast food to the WORKS and it was a fantastic introduction to more of a restaurant environment.

    Cons

    no real cons come to mind

  8. "Is the stress worth it?"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at The WORKS Gourmet Burger Bistro full-time for less than a year

    Pros

    -The food here is great, no doubt about it. -Depending on location, there are always shifts to be picked up if you want to. -It is easy to be promoted from within.

    Cons

    -High manager turnover (at my location at least - St. Lawrence Market) and they are rarely competent. -The menu can be difficult to memorize, and you will be tested on it if you're a server. -Tourist attraction, but complicated menu and sometimes long wait times lead to disgruntled customers. -Not the best tips I've gotten compared to other similar restaurants. -Oftentimes either way too busy, or completely dead.

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  9. "Server"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Bartender 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The WORKS Gourmet Burger Bistro part-time for less than a year

    Pros

    It was a fun environment with friendly staff.

    Cons

    I would say that the environment is very fast paced sometimes, especially when its understaffed.

  10. "Overall good place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Line Cook in Oakville, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The WORKS Gourmet Burger Bistro full-time for more than a year

    Pros

    Fun, knowledgeable managing staff. Fast-paced job and a rewarding tip-out make most restaurant stress worth it.

    Cons

    Difficult to get a pay raise, hours can change sporadically. Near the end of my tenure, the new managing staff was worse than the ones when I started there.

    Continue reading
Found 25 reviews