Teavana Employee Reviews about "tea"
55% would recommend to a friend
(478 total reviews)
Andrew T. Mack
58% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "pay is low this makes it hard to keep loyal staff therefore more tur over." (in 71 reviews)
- "Poor management from corporate." (in 69 reviews)
- "Terrible upper management and forces their employees to be pushy to customers" (in 49 reviews)
- "a good salesperson pays attention to body language and listens to what the customer is saying, and I've found that my managers have praised subtle/suggestive selling and friendiness over pushy or dishonest sales tactics." (in 44 reviews)
- "Unless you work in a very busy store, its highly unlikely you'll hit your sales goal and actually get a bonus." (in 21 reviews)
Ratings by Demographics
This rating reflects the overall rating of Teavana and is not affected by filters.
Found 478 of over 1K reviews
Updated Dec 3, 2023
- Most Recent
- Highest Rating
- Lowest Rating
Reviews about "tea"Return to all Reviews
- 4.0Aug 2, 2021Sales SpecialistFormer Employee, more than 1 yearLone Tree, CO
Met some of my favorite people! Learned a lot about tea! Got a free drink per shift which was definitely nice.
Corporate was obviously disorganized. We didn't have a manger for about 9 of the 11 months I was there. The managers they sent in from other stores were either amazing or terrible.
- 3.0Aug 27, 2012Sales AssociateFormer Employee, less than 1 year
Free tea (It really is nice to get a lot of drinks for free) Great co-workers Good hours
Poor management Hard sales Convoluted management system
- 3.0Apr 28, 2014Anonymous EmployeeFormer Employee, less than 1 year
All you can drink free, delicious tea. The training process is fun and you learn a lot about the World and Culture of Tea. It can be very fascinating.
It's less "How can I help You," and more of "What can I talk you into buying. I felt pushy and uncomfortable.
- 4.0Jun 12, 2017Team LeadFormer Employee, less than 1 year
The atmosphere was fantastic and the ability to learn new things and grow within our tea knowledge was limitless. The customers were very relaxed and easily became more of family than actual clients. The discounts and the benefits were fantastic. Starbucks definitely knows how to take care of their people.
There can be a lot of stress involved when trying to explain the finer details of tea ( and their possible health benefits) to different customers, including trying to figure out the best way to explain the tea knowledge to each person in the way that they best can comprehend it. You cannot just use the sames sales pitch on every person; you have to adapt incredibly fast to the environment or you can find yourself in hot water with a frustrated and confused customer very quickly.
- 1.0Mar 9, 2013Anonymous EmployeeCurrent Employee, less than 1 year
Free cups of tea during shifts, 40% discount, and if you can put up with the job you can move up in the company pretty quickly.
My store opened a couple months ago and since then we've lost 10 employees and there are grumblings that a few others might leave. There is a TON of pressure to make sales, if ou don't, you don't get shifts. Some of my coworkers work one day very other week. They make their bonus system sound amazing but it's very difficult to achieve. Employees at my store are expected to make $90/ hr and $145/hr during Christmas. Which is pretty difficult when you work weekday mornings and others only work weekends when it's busy and easy to make money. Their zoning system is pretty awful, too. Management usually schedules themselves to work the tea counter durning the weekends and that's where the money is made. It's bull. If I didn't need this job I'd have quit already.
- 1.0Jun 26, 2012Anonymous EmployeeFormer Employee, less than 1 yearSan Diego, CA
Free tea during shifts, uniforms are not required but no jeans or flip flops, a nice discount for employees.
Hiring managers never mentioned that the job was sales based during the interview. Had I known I would have never taken the job offer in the first place. I did not find out the job was sales based until my second week of training. But, I decided to stick it out since I was almost done with training and just went with it. It turned out to be a huge waste of time. Not to mention the training is the most ridiculous training I have ever experienced. The training manager was basically teaching employees how to lie and trick customers into buying over priced tea. On to of that the pay sucked! For the amount of work that you do it really is not worth it. The management was so horrible, they would never give feedback or coach employees on how to improve. I felt lost a lot of the time. I can't forget to mention the sales tactics. They are probably the most shady I have ever encountered. If you are a natural born hustler, this job is for you.6
- 1.0Mar 14, 2016Anonymous EmployeeFormer Employee, less than 1 yearCharlotte, NC
The only pro about working Teavana is the Starbucks discount and getting markout tea from Starbucks. Also drinking free unlimited tea while on duty.
Everything. I only picked Teavana up as a part-time gig just to have some extra change in my pocket every week,but I never had to rely on Teavana income solely. You can't rely on it because they pay poorly. I don't like the janitorial duties expected of the employees. There was tremendous pressure to sell, sell, sell tea and the other overpriced crap they have in there. The managers want you to stand at the sample cart forever calling out to people to come try tea. The managers at the store I worked at couldn't make goals so they pressured employees to sell $5000 worth of stuff on a Monday when the mall is dead! Also, the dress code is stupid. I can have tats and piercings everywhere with any color hair, but I gotta dress business casual?? Yeah right. No one else in that store was fully compliant, but the new manager picked on me. I was fed up by that point and quit. The managers lie. It's not a good environment.1
- 4.0Feb 19, 2018Sales AssociateFormer Employee, more than 1 yearBrea, CA
Working here was amazing until the new management came in I made lifelong friends and useful customer service skills
New management was very unprofessional and had no knowledge of the company or anything about tea. They thought that the closeness of me and my cow workers was “bad for business” and proceed to try and separate us by trying to transfer us to different stores
- 3.0Aug 5, 2015Sales Associate/TeaologistCurrent Employee, less than 1 yearTacoma, WA
The best reason to work at Teavana is because of the partnership with Starbucks and the different tea selective and meeting some awesome people
The pay sucks, and management doesn't seem to be so good. The selling aspects sucks because they push you to sell pots that people don't want or care for. The tea has artificial flavoring so it's not even that good
- 2.0Jul 21, 2013Sales AssociateCurrent Employee
The best reasons to work at Teavana would be that we get free tea all the time. I actually lost weight working here because of all the tea I was drinking. I also really learned a lot about teas, and Teavana does teach you how to become a great salesperson. You also get to work with some really great people, as well as meet a lot of interesting customers from all types of backgrounds.
The cons of working at Teavana is that the environment is incredibly sales-oriented. It's not a bad thing to have some friendly competition within the store, but when sales associates are going as far as to claiming and lying to customers about the "health benefits" of the teas, that really shows something wrong with the management. Also, we are always pressured to up-sell all the time, which is really hard if the customer really does not want to buy. Our sales goals are completely ridiculous, and if you don't reach them, you can get your hours cut. We are all encouraged to be very pushy salespeople. What's more is that if you're not working the tea counter, it's pretty hard to get sales. Most of the people that walk into Teavana are attracted by the sample teas that they are tasting, and will always most likely end up getting something at the tea counter. If management doesn't allow you to work the counter, you end up sampling all the time and on the floor, and it is mentally exhausting to explain tea makers and teapots over and over again to your customers. Everything is scripted at Teavana--from selling the teapots to the presentations of the tea itself. Literally every day you feel like a drone, from repeating the same phrases for the same products. God forbid that you don't follow the script word for word. There is always drama between management in the store--there is always conflict going on between the team leaders and management. Communication is absolutely terrible. Everyone always has something bad to say about each other. The management here is horrible--they use scare tactics on their employees to make sure that we work hard, through threats of termination or cutting our hours.3