Teavana Employee Reviews about "people"
55% would recommend to a friend
(200 total reviews)
Andrew T. Mack
58% approve of CEO
Found 200 of over 1K reviews
Updated Dec 3, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "a good salesperson pays attention to body language and listens to what the customer is saying, and I've found that my managers have praised subtle/suggestive selling and friendiness over pushy or dishonest sales tactics." (in 44 reviews)
- "Unless you work in a very busy store, its highly unlikely you'll hit your sales goal and actually get a bonus." (in 21 reviews)
Ratings by Demographics
This rating reflects the overall rating of Teavana and is not affected by filters.
Reviews about "people"
Return to all Reviews- 4.0Dec 14, 2015Sales AssociateCurrent Employee, more than 1 yearMattawan, MI
Pros
Positive and sales driven environment. very accepting of all types of people and encourages its workers to be individualistic (with some modesty). oppurtunity to bonus if sales goals are met. really great product with alot of benefits.
Cons
sales goals can seem a little much sometimes but if you work hard and stay on top of your sales you can make the goals. must be self motivated to learn on the job, i had little to no training. everything i know i taught myself through hard work and going out of my way to learn about the product.
- 4.0Nov 26, 2014Visual Team LeadFormer Employee, more than 1 yearStrongsville, OH
Pros
Free tea on the job is awesome. The training is top-notch. You'll learn a lot about tea, health, and sales techniques. Co-workers are almost always super fun friendly and driven people.
Cons
The pressure to sell and standing at the sample station is awful sometimes. I mean, really awful. There is an incredibly high turnover rate, so even if you're up for a promotion, if you get a GM, branch or regional manager, they probably don't have the same agenda as your previous management.
1 - 1.0Feb 11, 2014Part-Time AssociateFormer Employee, less than 1 year
Pros
- Free tea, great co-workers, interesting product, learned a ton about tea and tea culture, required more knowledge than a typical retail position
Cons
Working at Teavana was an extremely disheartening experience. I started out optimistic because I like tea and was interested in learning about it and getting to impart knowledge on customers. It very quickly became clear that customers are not what is important at Teavana. Neither are the employees or the product. It is seriously all about money. There is an extremely aggressive sales model that feels absurd and unnatural and leads to pressuring customers to spend far more than they want to spend. I was constantly treated like an idiot by upper management. My GM was nice enough, but she had so much pressure from the regional manager that she became difficult as well. Senior management and people from corporate were constantly 'dropping in' on us to make sure we were carrying out the full sales model. The other thing that was horrible about Teavana was the sampling process. We would stand outside sampling tea to customers, even when it was absolutely freezing outside. Our store doors also had to remain open at all times. I worked there during the fall/winter and so I was freezing and had to work wearing my coat, gloves, and hat.
3 - 5.0Jun 4, 2015Sales PartnerCurrent Employee, less than 1 yearAlexandria, VA
Pros
I'm almost 6 months pregnant and they are super easy about working around my doctors appts and all other appts I have. Whenever I need to sit because I'm hurting, they don't ask me to wait or anything, they tell me to go relax and take a few. We get all the tea we can drink while we're working and it's great! I get to try all the different teas I'm selling to customers, so I can better serve them on what's the best hot or cold, what tastes great and all that jazz. My manager is SO nice and so very helpful when teaching us things and helping us when we are asking something we don't know. I love that they do little gifts for the new guys. I got a 32 oz Perfect Tea Maker (and bought a smaller pink one), as well as a little tin of one of my favorite teas. We get great discounts on the stuff we buy, and they are so great about communicating with us to make our Sales Goals! They aren't rude ever, they aren't pushy, and I'm being taught to recommend the best for the customer, but never make them uneasy or try to force them into things. We want them to be happy with their visit and purchase, and come back. I absolutely LOVE my job and all the people I meet and the coworkers are great to work with. Teavana is honestly one of my favorite jobs I've had yet. I also love that they call us Partners instead of sales reps or such
Cons
The storage room is a bit small, Even though the store isn't very big, we could still use a bigger storage room for shelving products and things. I wish whenever parts of things broke, the employee's could take home the unbroken pieces. We had a lady drop the lid to a glass cup, and the cup can no longer be sold. I wouldnt care about a missing top. Free product that's going to be thrown anyways? Do you have ANY clue how much the employee's would love that?? When you give things to the employee's and do things for us, it makes us love working there even more. I'm not complaining, it would just be awesome.
- 2.0May 10, 2012Sales Associate/TeaologistFormer Employee
Pros
Unlimited tea to drink while working Discount on all items in store Nice people to work with and very friendly
Cons
Schedule is always different, with not much notice. They almost always schedule you at times when you are unavailable. Management doesn't seem to care about the needs of the employee.
1 - 1.0Mar 14, 2016Anonymous EmployeeFormer Employee, less than 1 yearCharlotte, NC
Pros
The only pro about working Teavana is the Starbucks discount and getting markout tea from Starbucks. Also drinking free unlimited tea while on duty.
Cons
Everything. I only picked Teavana up as a part-time gig just to have some extra change in my pocket every week,but I never had to rely on Teavana income solely. You can't rely on it because they pay poorly. I don't like the janitorial duties expected of the employees. There was tremendous pressure to sell, sell, sell tea and the other overpriced crap they have in there. The managers want you to stand at the sample cart forever calling out to people to come try tea. The managers at the store I worked at couldn't make goals so they pressured employees to sell $5000 worth of stuff on a Monday when the mall is dead! Also, the dress code is stupid. I can have tats and piercings everywhere with any color hair, but I gotta dress business casual?? Yeah right. No one else in that store was fully compliant, but the new manager picked on me. I was fed up by that point and quit. The managers lie. It's not a good environment.
1 - 5.0Apr 28, 2022AGMFormer Employee, more than 3 years
Pros
people were usually nice and knowledge
Cons
the company doesn't exist now
- 3.0Nov 28, 2015Team LeadFormer Employee, less than 1 yearNorfolk, VA
Pros
Room for advancement, great benefits like health, school, and 30% off stuff and free coffee at Starbucks. Flexible hours if your a good sales person.
Cons
Requires dedication. It's a eat what you kill environment. Sales determine hours and what you do at work. Not a team environment. The pay is a bad considering what the amount of money sales people bring in.
1 - 3.0Aug 5, 2015Sales Associate/TeaologistCurrent Employee, less than 1 yearTacoma, WA
Pros
The best reason to work at Teavana is because of the partnership with Starbucks and the different tea selective and meeting some awesome people
Cons
The pay sucks, and management doesn't seem to be so good. The selling aspects sucks because they push you to sell pots that people don't want or care for. The tea has artificial flavoring so it's not even that good
- 2.0Nov 3, 2013Assistant ManagerCurrent Employee, more than 1 yearLas Vegas, NV
Pros
Love Tea and People. Benefits are better now that we merged with Starbucks.
Cons
Pay is low and sometimes to make goals sales associates are pushed into talking people into things that they do not want.
