Teavana Employee Reviews about "pay"
55% would recommend to a friend
(195 total reviews)
Andrew T. Mack
58% approve of CEO
Found 195 of over 1K reviews
Updated Dec 3, 2023
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Excerpts from user reviews, not authored by Glassdoor
- "pay is low this makes it hard to keep loyal staff therefore more tur over." (in 71 reviews)
- "Poor management from corporate." (in 69 reviews)
- "Terrible upper management and forces their employees to be pushy to customers" (in 49 reviews)
- "a good salesperson pays attention to body language and listens to what the customer is saying, and I've found that my managers have praised subtle/suggestive selling and friendiness over pushy or dishonest sales tactics." (in 44 reviews)
- "Unless you work in a very busy store, its highly unlikely you'll hit your sales goal and actually get a bonus." (in 21 reviews)
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Reviews about "pay"Return to all Reviews
- 2.0May 4, 2015Anonymous EmployeeFormer Employee
I enjoyed working for Teavana for numerous reasons. There was a family environment and also a great team. I felt that I had somewhat of control of my environment and that I had a flexible schedule
By being a barista there isn't much room to grow and the hourly pay is not enough to compare to the amount of work needed. There also is a lack of respect to back room, so the co-workers trash the place and one is expected to pickup without complaint.
- 4.0Aug 16, 2014Team LeadCurrent Employee, more than 1 year
You learn a LOT about tea culture and become a tea snob very quickly. You have access to unlimited tea drinks during your shift (depending on your store) and now that Starbucks bought out Teavana, you can enjoy Starbucks benefits too. The company promotes from within and the training is very thorough. It's very easy to balance work/life.
Can be a bit competitive at times since your bonus check and hours are based off of commission. The job doesn't really pay well which is a reason why the turnaround rate is terrible.
- 2.0May 30, 2012Anonymous EmployeeCurrent Employee, less than 1 year
-- free drinks at your store, any time -- work with many quirky and fun people -- management usually grants requests for time off -- tea and merchandise are both actually pretty decent quality, so it's easy to be enthusiastic -- great employee discount (40%) -- great way to see and interact in depth with a variety of people
GENERAL CONS -- employees are 'punished' for taking weekends off by being scheduled for ridiculously long hours the following weekend -- employees are asked to clock out 30 minutes after closing and then remain (off the clock) to finish closing duties -- on-the-clock break times are not implemented (company policy is a 15 minute break on the clock for every four hours worked, but I've been there four months and have never had a 15) -- pay is incredibly low for the amount of effort it takes to get the results the company wants -- standing at the door and shouting for people to come try some tea is degrading -- store gets in trouble if a certain amount of the sample teas are not sold for each pitcher of sample tea made -- all performance review is based on the bottom line (how much an employee sells per hour) and has nothing to do with how well an employee works with other employees or maintains the environment or anything else -- employees are rewarded for stealing sales from other employees, as it increases their bottom line THE (RIDICULOUSLY SPECIFIC) SALES GOALS -- employees get in trouble for selling only a drink -- employees get written up for having too low of an average dollar amount per sales ticket -- employees get written up for not having enough tickets per hour -- employees get written up for selling too much tea (as a percentage of total sales) -- employees get written up for selling too little tea (as a percentage of total sales) -- employees get written up for not selling enough of the sample teas (as a percentage of total tea sales) -- employees get written up for selling too much of the sample teas (as a percentage of total tea sales) -- employees get written up for not selling enough of the KIB (key indicator board) teas (as a percentage of total tea sales) -- employees get written up for selling too much of the KIB teas (as a percentage of total tea sales) -- employees get written up for not selling enough X-Large tins -- employees get written up for selling too low of a percentage of tea in tins (not selling enough tins; i.e., selling tea in paper bags is bad) -- employees get written up for selling too high of a percentage of tea in tins (too many tins sold with empty space left over in them; i.e., selling only 2 ounces of tea in an 8 ounce tin is bad) -- employees get written up for not selling enough cast iron (as a percentage of total merchandise sales) -- employees get written up for selling too much cast iron (as a percentage of total merchandise sales) THE (RATHER SHADY) SALES PROCESS -- the sales process is incredibly aggressive and pushy, and basically harasses and overwhelms the customers into buying things -- the five-times-no rule (a customer has to say 'no' to something five times before the employee is allowed to stop trying to sell it) -- the emphasis on top-down-selling (if a customer comes in for a cold drink, try to sell them a $650 cast iron set; if they don't want that, try to sell them a $250 Brevel tea maker; if they don't want that, try to sell them a $200 Judith Weber set; if they don't want that, try to sell them a $100 porcelain set, and so on, until they have said no to all the merchandise (five times per item, remember), and then take them to the counter and try to sell them loose tea by the pound (five times no, remember), and if they STILL refuse, allow them to buy only a drink) -- employees are taught to throw just enough information at a customer to overwhelm them into saying yes while not giving them time to think -- employees are taught to take a vague yes to a 'transition question' as a yes to a sale (for example, when trying to sell tins, say, 'That's great, isn't it?' and when they say yes, start filling their tin with tea; don't ask if they want the next tin, or the next, just assume)7
- 1.0Aug 9, 2012Team LeadCurrent Employee, more than 1 yearBroomfield, CO
free tea on the shift!
We are taught to bend the truth to the brink of telling a lie, to treat customers as if they were less than intelligent, to up-sell to the point of customer annoyance. We are told to regurgitate claims about tea and tea ware that have no foundation in empirical evidence. This leads many employees to make up things about the products that are glamorous and anything but truthful. The pay and scheduled hours are not enough to live on and are no incentive to stay with the company. Because of this, there is a very high turnover rate.1
- 5.0Mar 12, 2014Anonymous EmployeeCurrent Employee, less than 1 yearSalt Lake City, UT
All you can drink tea while you work, employee discount, bonus incentives, and an all around fun environment to work in. If you love talking to people, making sales and amazing tea this is the place for you.
Hours are determined by sales and pay is relatively low if you don't bonus.
- 2.0Jun 29, 2014Sales Associate/TeaologistFormer Employee, less than 1 yearColumbus, OH
-Workplace Environment: The way corporate set up the work model for the business makes it a very fun place to work. The only downside is being on sample cart duty (which I will cover in the cons). The sales + quota based bonus pay structure is nice considering they only pay $8.00/h (at least in Ohio that is). The music that plays in store is very tranquil and peaceful which is a nice touch as opposed to other retail stores which will play music like pop and rock. Also unlimited free tea while on the clock is an awesome perk as well. -Product you're Selling: They don't lie when they say Teavana tea is of the top quality in the world. Their tea is from the top 1% of the best crop in the world and the quality shows in the product with every cup you make. Their massive array of loose leaf tea provides a delicious and healthy alternative to coffee, soda, and energy drinks to get your daily caffeine needs. Their large selection of Whites, Greens, Oolongs, Blacks, Herbals, Roibas', and Mattes provide a great selection of flavors for any dietary wants/needs. Their blooming flower teas are hands down one of the most creative, innovative, and beautiful ways to drink tea I've ever seen. Their tea is expensive but worth every penny! You can feel confident when selling that you are delivering the best of the best. Also their cast iron tea sets are beautifully designed and constructed with the best practices to last as a hand me down for many generations. -Overall Pros: You will find that the workplace environment, and products are top notch and make it a really nice place to work. (I would recommend this to a teenager/young adult looking for something part time to pay bills or make it through college. This is definitely not a career.)
-Management Overview: Due to the fact that Teavana promotes within you will find that the management WAS teenagers/young adults who started working there for extra cash or to pay their way through college and ended up getting promoted up. It is because of this that management (at least at the 3 locations in Columbus OH I worked at) can be very immature and at times disrespectful. They would steal sales, put you on undesirable positions without giving you a break so they could stand around and do nothing, and shrug it off when you came to them directly with a complaint on their behavior in the attempt to voice your concerns and improve the "sales team" mentality. Just a pointer for the managers... A team doesn't eat its teammates alive... -Stolen Sales: I cannot tell you how many times I would have a manager or assistant manager shark (steal) a sale from me and other sales team members when you weren't looking. I would bring the customer in, show them around, answer questions, and leave them to look around after doing everything I needed. No shopper likes being followed around by a sales associate so it is obviously best practice to give them a few minutes to look at merchandise before jumping in to sell them on things. It was ridiculous how many times I would be 6-8 feet away from my customer giving them a chance to browse and a manager/assistant manager would run over to them and either close them or pester them until they blew my sale. When anyone would try to talk to them they would say "The sales expectation is really high this month for sales bonuses and it is going to look bad if employees are getting them and management is not" ....... ARE YOU SERIOUS?? They were stealing our sales to make sure they got their bonuses so that they looked good in the eyes of corporate and to ensure their staff wasn't putting up better numbers than them. That is just sickening in my opinion. -Sample Cart: Okay so everyone knows of the sample carts out front of every Teavana that has the two samples. Obviously this cart is there to bring business in and I can attest that it works. I enjoyed working the sample cart because it was a great way to bring someone in and get them sold on a product. I have no problem with that. My problem is that the Teavana I spent majority of my time working at was at the Mall at Tuttle Crossing which had LITTLE TO NO foot traffic Monday-Friday between the hours of 9a.m-6p.m which was when all sales associate shifts were since only management/team leads can close the store which is the hours of 6p.m-9p.m (The only time during the week you actually get a decent amount of customers). The problem? The management would have the sales associates stand at that cart for 3-5 hours STRAIGHT with pretty much no one walking by because they didn't want to do it. Sample cart shifts are supposed to rotate every 20 minutes. Then of course if you do manage by some miracle of god to bring someone in while on sample cart, the management would just steal your sale anyways..... Absolutely appalling. -Base Pay + Quota Based Bonuses: Although this is a nice perk to help compensate the fact that you are getting paid next to nothing, the quota's are very high because they are based off of the sales made on that day last year. It is a fact that can be tracked that every year American's are spending less and less money because this recession is getting worse and worse. So every year it becomes harder and harder to hit these quotas. No harder and harder does NOT by any mean mean impossible. This is made impossible however by the constant theft of sales by management. If management didn't steal sales it would absolutely be doable with how expensive the products are at Teavana. There is NO reason why any associate who works hard and has a grasp on sales tactics and techniques could not attain their monthly bonus. To put it into perspective, I worked there 9 months and only hit my bonus once. I am a phenomenal sales person who in the last year built and am continuing to maintain an entire client base portfolio and am now earning 115k+ a year working for a Freight Brokerage Firm. So why couldn't I get the monthly bonus? Management is why. -Product Cost (Yes it is also a con): The merchandise is expensive... like really expensive. Selling just about anything there is not a difficult task if like I said before you have experience in sales. One type of products are almost impossible to sell however. Everything is easily justified based off the quality (i.e teas, sugar, gift sets, glass teaware, ceramic teaware, etc.) however their cast iron is RIDICULOUSLY priced. Don't get me wrong their cast iron is nice, and some of the best quality you will get... but the price is absurd. Some of their cast iron teapots are $450.00+ Add on 10 cast iron cups and coasters (What they consider a full set), a tea tray and sushi tray, a tea light candle pot warmer, and a teapot rest (to set the pot on when not using the warmer) you are looking at $750.00+ .... that's what they consider a full cast iron set and we haven't even gotten to buying tea, sugar, or tea canisters yet. Now add on buying 2-3 tea canisters, filling them with tea, a pound of the German rock sugar, a tea timer, and a tea scoop and your looking at anywhere for $850-$1000.00+ ...... No one wants to walk into a store to buy a teapot and some tea and find out at the register that they are paying a grand for it. its like 85% turnover rate on cast iron sales for the products being returned. Probably because the customer got home and realized they got swindled into an impulse sale for this 60+ pound teaset that does the exact same thing as one of the $100.00 tea sets that they sell at Teavana. The problem with this? In order to get that wonderful (and lets face it necessary) sales bonus your monthly sales have to be comprised of X amount of dollars in cast iron sales. Of course any cast iron sales you make that count towards your bonus are removed from your monthly total if the product is returned which isn't exactly the sales associates fault when they are trained to impulse sell the cast iron. The problem with any impulse sale is that 92% of all impulse sales are returned/cancelled within the first 48 hours. Word of advice to anyone looking to work at Teavana.... If you are going to sell cast iron: Make as many of those sales on the last day of the month as possible, that way if they return it next day it is too late for it to be taken into account by the system and you can actually get your bonus. I can't tell you how many people wanted cast iron that I told to come back at the end of the month and I would ring them out with a 10% off coupon to save them money. They agreed to it because they were getting a better deal and saving $80-$100... in reality I was just ensuring I got that damned bonus. -Room for Advancement: This job isn't like Starbucks where there is one on every corner and five more between those corners. If your city has a Teavana chances are it is the only one, and if it isn't there is maybe two or three. Each of those stores has one manager and one assistant manager. Both of whom aren't going anywhere anytime soon because their corporate structure is broken and worthless. (It's no wonder they sold out to Starbucks last year). It is because of this that you can work there for years at $8.00/h and still not get a promotion with a significant pay raise. If you are like me where you want to clime the corporate ladder and make enough money to move out of your dumpy one bedroom apartment... go elsewhere. Also don't think that because Starbucks bought out Teavana that they will be springing up everywhere... this is by far not the case. Starbucks has no intention of increasing the Teavana chain by opening a billion stores on every street and intersection. They bought them because a) they were Starbucks main competition for the immediate beverage market, and b) they wanted to sell Teavana products at every Starbucks. Why spend their "hard earned" money opening a ton of new stores and gambling on success when they can just clear off a shelf in all of their already established and successful Starbucks locations and stock the Teavana products there. All in all it was smart on their part. In conclusion: don't work here unless you want to be stuck on that sample cart for 3-5 hours straight with no customers for the duration of the time you work there. ***Overall I seriously would not recommend working here. Maybe your location may be different or it may have changed since I left two years ago but somehow I doubt it. When joining you go through 6 weeks of training so I would recommend speaking to team mates in that time and watching management carefully. If you notice the things ive mentioned with the management keep completing your training but start applying elsewhere A.S.A.P. Don't invest yourself in this job because you love the product and the discounts you get. Otherwise you'll end up like me wasting 9 months of your life that you could have spent establishing yourself at a real job where you can advance. Take my advice and go elsewhere. If you are looking for something quick to pay your bills then take it while you look FRANTICALLY for something else but don't stick around too long or their suck you in and waste your time. I worked at 3 locations and ran into the exact same problems at all 3. So did everyone else I was working with... Maybe it is just Ohio though.6
- 4.0Jun 15, 2015Anonymous EmployeeCurrent Employee
fun, good staff, good managment, i enjoy working at teavana nice atmosphere
pay is low this makes it hard to keep loyal staff therefore more tur over.
- 3.0Jan 28, 2015BaristaCurrent Employee, less than 1 year
I like all the people i work with. Benefits and discount is great.
Really bad pay especially since they rolled two jobs into one.The barista is expected to be lead stock as well as barista.
- 3.0Mar 5, 2013BaristaCurrent Employee, less than 1 yearHouston, TX
You get 40% off Teavana is now part of Starbucks!!! :D
Rearrange the whole store when merchandise changes. No overtime Low Pay: $8.00 for Barista and sales associate (Not negotiable)
- 3.0Nov 28, 2015Team LeadFormer Employee, less than 1 yearNorfolk, VA
Room for advancement, great benefits like health, school, and 30% off stuff and free coffee at Starbucks. Flexible hours if your a good sales person.
Requires dedication. It's a eat what you kill environment. Sales determine hours and what you do at work. Not a team environment. The pay is a bad considering what the amount of money sales people bring in.1