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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "pay is low this makes it hard to keep loyal staff therefore more tur over." (in 71 reviews)
- "Poor management from corporate." (in 69 reviews)
- "Terrible upper management and forces their employees to be pushy to customers" (in 49 reviews)
- "a good salesperson pays attention to body language and listens to what the customer is saying, and I've found that my managers have praised subtle/suggestive selling and friendiness over pushy or dishonest sales tactics." (in 44 reviews)
- "Unless you work in a very busy store, its highly unlikely you'll hit your sales goal and actually get a bonus." (in 21 reviews)
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Reviews about "bonus"Return to all Reviews
- 2.0Dec 13, 2010Anonymous EmployeeFormer Employee
We get a 40% discount on all store merchandise. Hours are flexible. There are some really cool, smart and fun-loving EMPLOYEES at Teavana.
The sales structure is like retail on crack. Management gets on your case for not maximizing sales and pushing cast iron sales. It is very hard to get the monthly bonus when you are scheduled to work at times where there are very few customers. For example, if you only work weekday mornings, your numbers are worse than your colleagues who work on weekends during high volume sales. But this is not accounted for in the weekly reports or in consideration of the bonus.
- 4.0Oct 29, 2014Anonymous EmployeeFormer Employee
You get to work in a calm environment and learn about/sample lots of tea. You can discuss tea and tea accessories with people all day. If you hit your sales goals you can get a small bonus.
You start at minimum wage and even if you get a sales bonus it doesn't add much. Your sales goals can be unreasonably high- it was common that no one in my store hit their sales goals. Sometimes they wanted you to sell in a way that felt exploitative of the customers.
- 3.0Nov 28, 2015Anonymous EmployeeCurrent Employee, less than 1 yearCorte Madera, CA
I love making tea and talking to customers! It's easy to be a good sales person as long as you are friendly! The environment can often be fun and relaxing. The co-workers are often great and treat you like family.
Competitive sales. Your bonus at the end of the month varies depending on how much you sold. If your sales per hour is above $47.50 then you get 10% of whatever you made above that for the month. It can get extremely stressful if someone makes a $100-$200 sale that you feel should have been yours. Or when you keep getting customers who only want a $5 drink, and the costumers who want to make an actual decent sale talk to other employees while you're making that person's drink. The bonus thing SHOULD be a nice addition. It SHOULD be a way to strive to get a little more. But it doesn't make up for the fact that you're under paid. Rather than having bonuses, they should just raise their starting wages. It is very hard to get more than a $0.07 raise over time, unless you get a promotion. Previous experience with similar jobs gets you nowhere. You start at the base wages no matter what.
- 3.0Feb 25, 2014Anonymous EmployeeCurrent Employee, less than 1 yearChampaign, IL
Fun local staff, delicious teas, great way to learn how to follow sales protocols, very flexible (depending on manager), hire from within, learn a lot about how to deal with customers face-to-face
A LOT of top-down management, extremely demanding in terms of daily sales, not considerate of the location of the store in terms of goal setting, not much voice for a part-time worker, though they hire from within it's a slow process and not something that most people would want to make a career out of. They also up-sell their bonus system which has not paid that much for the effort put into surpassing goals.
- 4.0Aug 16, 2014Team LeadCurrent Employee, more than 1 year
You learn a LOT about tea culture and become a tea snob very quickly. You have access to unlimited tea drinks during your shift (depending on your store) and now that Starbucks bought out Teavana, you can enjoy Starbucks benefits too. The company promotes from within and the training is very thorough. It's very easy to balance work/life.
Can be a bit competitive at times since your bonus check and hours are based off of commission. The job doesn't really pay well which is a reason why the turnaround rate is terrible.
- 4.0Feb 16, 2017Anonymous EmployeeCurrent Employee, more than 1 year
-Great benefits (20 hr./wk for ASU online and insurance) -5% 401k match -30% discount at Teavana and Starbucks -Monthly 1% sales bonus (can be 2% or 3% depending on business) Now that Teavana is integrating more with Starbucks there are new changes that make the sales process less pushy. However, the expectations are higher.
-Limited hours (certain locations) -Some higher ups have different values than the company
- 5.0Mar 12, 2014Anonymous EmployeeCurrent Employee, less than 1 yearSalt Lake City, UT
All you can drink tea while you work, employee discount, bonus incentives, and an all around fun environment to work in. If you love talking to people, making sales and amazing tea this is the place for you.
Hours are determined by sales and pay is relatively low if you don't bonus.
- 2.0Jul 28, 2015KeyholderFormer EmployeeRichmond, VA
Unlimited free tea during your shift, free swag sometimes.
Underpaid for expectations of sales volume; bonus structures are bogus and difficult to achieve even in the highest traffic malls
- 2.0Jun 29, 2014Sales Associate/TeaologistFormer Employee, less than 1 yearColumbus, OH
-Workplace Environment: The way corporate set up the work model for the business makes it a very fun place to work. The only downside is being on sample cart duty (which I will cover in the cons). The sales + quota based bonus pay structure is nice considering they only pay $8.00/h (at least in Ohio that is). The music that plays in store is very tranquil and peaceful which is a nice touch as opposed to other retail stores which will play music like pop and rock. Also unlimited free tea while on the clock is an awesome perk as well. -Product you're Selling: They don't lie when they say Teavana tea is of the top quality in the world. Their tea is from the top 1% of the best crop in the world and the quality shows in the product with every cup you make. Their massive array of loose leaf tea provides a delicious and healthy alternative to coffee, soda, and energy drinks to get your daily caffeine needs. Their large selection of Whites, Greens, Oolongs, Blacks, Herbals, Roibas', and Mattes provide a great selection of flavors for any dietary wants/needs. Their blooming flower teas are hands down one of the most creative, innovative, and beautiful ways to drink tea I've ever seen. Their tea is expensive but worth every penny! You can feel confident when selling that you are delivering the best of the best. Also their cast iron tea sets are beautifully designed and constructed with the best practices to last as a hand me down for many generations. -Overall Pros: You will find that the workplace environment, and products are top notch and make it a really nice place to work. (I would recommend this to a teenager/young adult looking for something part time to pay bills or make it through college. This is definitely not a career.)
-Management Overview: Due to the fact that Teavana promotes within you will find that the management WAS teenagers/young adults who started working there for extra cash or to pay their way through college and ended up getting promoted up. It is because of this that management (at least at the 3 locations in Columbus OH I worked at) can be very immature and at times disrespectful. They would steal sales, put you on undesirable positions without giving you a break so they could stand around and do nothing, and shrug it off when you came to them directly with a complaint on their behavior in the attempt to voice your concerns and improve the "sales team" mentality. Just a pointer for the managers... A team doesn't eat its teammates alive... -Stolen Sales: I cannot tell you how many times I would have a manager or assistant manager shark (steal) a sale from me and other sales team members when you weren't looking. I would bring the customer in, show them around, answer questions, and leave them to look around after doing everything I needed. No shopper likes being followed around by a sales associate so it is obviously best practice to give them a few minutes to look at merchandise before jumping in to sell them on things. It was ridiculous how many times I would be 6-8 feet away from my customer giving them a chance to browse and a manager/assistant manager would run over to them and either close them or pester them until they blew my sale. When anyone would try to talk to them they would say "The sales expectation is really high this month for sales bonuses and it is going to look bad if employees are getting them and management is not" ....... ARE YOU SERIOUS?? They were stealing our sales to make sure they got their bonuses so that they looked good in the eyes of corporate and to ensure their staff wasn't putting up better numbers than them. That is just sickening in my opinion. -Sample Cart: Okay so everyone knows of the sample carts out front of every Teavana that has the two samples. Obviously this cart is there to bring business in and I can attest that it works. I enjoyed working the sample cart because it was a great way to bring someone in and get them sold on a product. I have no problem with that. My problem is that the Teavana I spent majority of my time working at was at the Mall at Tuttle Crossing which had LITTLE TO NO foot traffic Monday-Friday between the hours of 9a.m-6p.m which was when all sales associate shifts were since only management/team leads can close the store which is the hours of 6p.m-9p.m (The only time during the week you actually get a decent amount of customers). The problem? The management would have the sales associates stand at that cart for 3-5 hours STRAIGHT with pretty much no one walking by because they didn't want to do it. Sample cart shifts are supposed to rotate every 20 minutes. Then of course if you do manage by some miracle of god to bring someone in while on sample cart, the management would just steal your sale anyways..... Absolutely appalling. -Base Pay + Quota Based Bonuses: Although this is a nice perk to help compensate the fact that you are getting paid next to nothing, the quota's are very high because they are based off of the sales made on that day last year. It is a fact that can be tracked that every year American's are spending less and less money because this recession is getting worse and worse. So every year it becomes harder and harder to hit these quotas. No harder and harder does NOT by any mean mean impossible. This is made impossible however by the constant theft of sales by management. If management didn't steal sales it would absolutely be doable with how expensive the products are at Teavana. There is NO reason why any associate who works hard and has a grasp on sales tactics and techniques could not attain their monthly bonus. To put it into perspective, I worked there 9 months and only hit my bonus once. I am a phenomenal sales person who in the last year built and am continuing to maintain an entire client base portfolio and am now earning 115k+ a year working for a Freight Brokerage Firm. So why couldn't I get the monthly bonus? Management is why. -Product Cost (Yes it is also a con): The merchandise is expensive... like really expensive. Selling just about anything there is not a difficult task if like I said before you have experience in sales. One type of products are almost impossible to sell however. Everything is easily justified based off the quality (i.e teas, sugar, gift sets, glass teaware, ceramic teaware, etc.) however their cast iron is RIDICULOUSLY priced. Don't get me wrong their cast iron is nice, and some of the best quality you will get... but the price is absurd. Some of their cast iron teapots are $450.00+ Add on 10 cast iron cups and coasters (What they consider a full set), a tea tray and sushi tray, a tea light candle pot warmer, and a teapot rest (to set the pot on when not using the warmer) you are looking at $750.00+ .... that's what they consider a full cast iron set and we haven't even gotten to buying tea, sugar, or tea canisters yet. Now add on buying 2-3 tea canisters, filling them with tea, a pound of the German rock sugar, a tea timer, and a tea scoop and your looking at anywhere for $850-$1000.00+ ...... No one wants to walk into a store to buy a teapot and some tea and find out at the register that they are paying a grand for it. its like 85% turnover rate on cast iron sales for the products being returned. Probably because the customer got home and realized they got swindled into an impulse sale for this 60+ pound teaset that does the exact same thing as one of the $100.00 tea sets that they sell at Teavana. The problem with this? In order to get that wonderful (and lets face it necessary) sales bonus your monthly sales have to be comprised of X amount of dollars in cast iron sales. Of course any cast iron sales you make that count towards your bonus are removed from your monthly total if the product is returned which isn't exactly the sales associates fault when they are trained to impulse sell the cast iron. The problem with any impulse sale is that 92% of all impulse sales are returned/cancelled within the first 48 hours. Word of advice to anyone looking to work at Teavana.... If you are going to sell cast iron: Make as many of those sales on the last day of the month as possible, that way if they return it next day it is too late for it to be taken into account by the system and you can actually get your bonus. I can't tell you how many people wanted cast iron that I told to come back at the end of the month and I would ring them out with a 10% off coupon to save them money. They agreed to it because they were getting a better deal and saving $80-$100... in reality I was just ensuring I got that damned bonus. -Room for Advancement: This job isn't like Starbucks where there is one on every corner and five more between those corners. If your city has a Teavana chances are it is the only one, and if it isn't there is maybe two or three. Each of those stores has one manager and one assistant manager. Both of whom aren't going anywhere anytime soon because their corporate structure is broken and worthless. (It's no wonder they sold out to Starbucks last year). It is because of this that you can work there for years at $8.00/h and still not get a promotion with a significant pay raise. If you are like me where you want to clime the corporate ladder and make enough money to move out of your dumpy one bedroom apartment... go elsewhere. Also don't think that because Starbucks bought out Teavana that they will be springing up everywhere... this is by far not the case. Starbucks has no intention of increasing the Teavana chain by opening a billion stores on every street and intersection. They bought them because a) they were Starbucks main competition for the immediate beverage market, and b) they wanted to sell Teavana products at every Starbucks. Why spend their "hard earned" money opening a ton of new stores and gambling on success when they can just clear off a shelf in all of their already established and successful Starbucks locations and stock the Teavana products there. All in all it was smart on their part. In conclusion: don't work here unless you want to be stuck on that sample cart for 3-5 hours straight with no customers for the duration of the time you work there. ***Overall I seriously would not recommend working here. Maybe your location may be different or it may have changed since I left two years ago but somehow I doubt it. When joining you go through 6 weeks of training so I would recommend speaking to team mates in that time and watching management carefully. If you notice the things ive mentioned with the management keep completing your training but start applying elsewhere A.S.A.P. Don't invest yourself in this job because you love the product and the discounts you get. Otherwise you'll end up like me wasting 9 months of your life that you could have spent establishing yourself at a real job where you can advance. Take my advice and go elsewhere. If you are looking for something quick to pay your bills then take it while you look FRANTICALLY for something else but don't stick around too long or their suck you in and waste your time. I worked at 3 locations and ran into the exact same problems at all 3. So did everyone else I was working with... Maybe it is just Ohio though.6
- 3.0Feb 16, 2017Team LeadFormer Employee, more than 1 yearBirmingham, AL
-Constantly learning about tea (flavour, origin, health benefits, etc.) and how to brew it -Challenges you to be more outgoing and figure out how to work with different personalities -Decent employee benefits (weekly Starbucks mark-outs on coffees and teas, sales bonuses, employee discounts, ability to seek a university degree via Phoenix University at a heavily discounted price, if not for free depending upon your standing as a student, etc.) -Decent hourly pay -Good opportunities for promotions in the company -Yearly performance reviews which (if you've been a good employee) result in a raise to your hourly wage
-General managers not always held fully accountable by upper management, and upper management seems reluctant to listen to employees beneath the general managers (i.e. AGMs, Team Leads, Team Members) -Expectations from employees to meet sales goals in dead malls often too high, which puts unnecessary stress on all team members -Meeting sales goals to make bonus is often more difficult than not due to low volume stores/locations or reluctant beverage-only customers -Recommended sales tactics are often intimidating to customers and can ruin the experience for them due to the pressure they are made to feel to buy something (though, this may have changed since I was employed at Teavana), which, in turn, ends up with either no sales made at all, or a sale is made, but the customer will later return the items after being able to go home and think clearly about the purchase1