TTEC Csr1 Reviews

Updated May 5, 2020

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2.5
89%
Recommend to a Friend
5%
Approve of CEO
TTEC Chairman and CEO Kenneth D. Tuchman
Kenneth D. Tuchman
10 Ratings
  1. "csr"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csr1 in Montreal, QC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at TTEC full-time for less than a year

    Pros

    good opportunity to get start

    Cons

    low pay considering the workload and pressure

  2. "Customer service agent review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Csr1 in Orillia, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at TTEC

    Pros

    Good company Great benefits Growth possibility Gives good training the training leads are good

    Cons

    Company me susceptible to move to another country for cheaper labor... Just saying the truth

    Continue reading

  3. "Chaos"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csr1 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Real growth opportunity, comparably good pay

    Cons

    Poor training, lack of feedback, no HR department

    Continue reading
  4. "Review"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csr1 in Novaliches, Quezon City
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at TTEC full-time for less than a year

    Pros

    Competitive salary You can wear shorts and slippers on weekends.

    Cons

    Hmo No real nurses that can accommodate you when you're sick. "pay your own expenses" if you want to be properly checked. Pantry foods really sucks most of the food are spoiled. Politics

    TTEC Response

    Senior Specialist, Social Media Management

    Your opinion is valuable, and we appreciate you sharing your experience.

  5. "Very good management"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csr1 

    I worked at TTEC full-time for more than a year

    Pros

    many incentives offered, great environment

    Cons

    I don't have any bad comments about this company because I had so much fun working from this company.

  6. "Not a bad place to work."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csr1 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC full-time for less than a year

    Pros

    Work from home. Wellness time NOT paid holidays though.

    Cons

    Low salary Technical issues with systems.

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  7. "Beware! Run!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csr1 in Daytona Beach, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TTEC full-time for less than a year

    Pros

    None at all that make them look good

    Cons

    Unprofessional harassing romper room type behaviour...and mgmt is a joke! If they don't like you they create a hostile harassing work environment til u quit...then lie to u n say u can never be rehired cause u termed ur at will without notice(ahem! Called at will for areason genius!) Took a month to get properly raised compensation in nov 17, then again Jan 18.

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  8. Helpful (6)

    "So-so"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csr1 in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TTEC full-time for more than a year

    Pros

    Management is very nice and do all they can to make the job as enjoyable as possible.

    Cons

    This is honestly a horrible job. If there's anywhere else you can find a job, even if it pays a 1.50 or more less, take it. This should only be a last resort. Anyways, this job is very difficult and my site location pays 12.00 an hour. For 12.00 an hour you get two computers and a dozen or so programs that you are responsible for using while you help irate customers scream and yell over the phone bc (the big bank your contracted to work for) charged them a 35.00 OD fee. Oh, and if that isn't bad enough, (this big bank that your contracting for pays their in house employees that do the same thing 25.00 an hour). And to make it worse? (Teletech is paid 25.00 an hour for your services and they keep your other half). Believe me, if currently working on finding another job. Out of the 20 people I was hired with, only 2 of us are left.

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  9. "Great place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Csr1 in Belfast, Northern Ireland
    Recommends
    No Opinion of CEO

    I worked at TTEC

    Pros

    Good company with great benefits

    Cons

    Lose of contracts little jobs available

    TTEC Response

    Social Media Specialist

    Thanks for the review! We're glad you liked the benefits at TeleTech. Unfortunately, these happen and are part of the business. If there are new positions available, we'll definitely let you know or you can check out teletechjobs.com for more information.

  10. Helpful (3)

    "Low Pay for Temporary high pressure positions"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Csr1 in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TTEC

    Pros

    Work from home position, paid training, some flex on hours.

    Cons

    High pressure position, competitive environment.

    Continue reading

    TTEC Response

    Social Media Specialist

    Thanks for dropping by! Our work from home program has been a strong point of TeleTech ever since. As with any BPO, work can get challenging at times, that's why we recently launched iAspire - to help propel the careers of TeleTech employees further.

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