TNS North America Employee Reviews about "senior management"

Updated Feb 21, 2017

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2.7
34%
Recommend to a Friend
37%
Approve of CEO
TNS North America Global CEO Richard Ingleton
Richard Ingleton
10 Ratings
Pros
Cons
  • "Senior management does not do a good job of staffing to meet demands of the business(in 8 reviews)

  • "Can sometimes get in the way of itself likely moreso due to Kantar regulations or the large scope of the organization(in 5 reviews)

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Reviews about "senior management"

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  1. "Good people, poor leadership"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TNS North America full-time for more than 3 years

    Pros

    Smart client and project management people. Ability to work from home. Relatively flexible hours.

    Cons

    Incompetence and lack of vision of senior management/board. Poor inter-office/team coordination and collaboration.

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  2. "Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I worked at TNS North America

    Pros

    The company emphasizes innovation. Thought leadership is there, but it is difficult for new innovations to be come standard practice

    Cons

    Lots of change in the organization makes for an unstable and understaffed work force. Senior management does not do a good job of staffing to meet demands of the business


  3. Helpful (1)

    "Good people, bad leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Senior Research Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TNS North America

    Pros

    Smart, forward thinking teams of researchers

    Cons

    Senior management is not held accountable for revenue shortcomings. The cut staff but not those in leadership who set the strategy.

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  4. Helpful (2)

    "Really Bas"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA

    I have been working at TNS North America full-time for more than 3 years

    Pros

    Very talented people here (unfortunately they are completely ignored)

    Cons

    Senior Management has no clue. The company is an aimlessly drifting boat. Has not sunk yet due to its sheer size.

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  5. Helpful (3)

    "A company with potential, but no clear direction"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Disapproves of CEO

    I worked at TNS North America

    Pros

    - Good work-life balance; TNS affords the ability to work from home / adjust office hours as necessary. - Coworkers are intelligent and, for the most part, easy to work with. - Decent benefits, but they don't come cheap.

    Cons

    - Corporate "transformation" into separate PMO and RMO has been challenging. While most RMs have learned to work as a team with their assigned PMs, there is a pervading feeling of "us vs. them" and almost an air of superiority of the RMO towards the PMO. - Internal systems are a mess. The company is way too bogged down in processes and busywork, and the number of different logins and passwords employees need to keep track of is staggering.. "Streamlining" is obviously a dirty word at TNS. - Maybe it's the current economic climate with everyone fighting to save their jobs, but cost containment is at near-hysteria levels. It is to the point that if you assist a colleague with their project, you need to confirm with them first if you can even charge time to the job lest you go over budget. AEs / RMs price their studies so that very little wiggle room is left in the budget for unforeseen circumstances. Despite upper management's insistence that costs be managed, project budgets continue to be overrun more times than not. - Don't expect to have an upward career path at TNS, particularly if you're an RM or PM. - Senior management seems to have no idea where the company is headed. The head of Kantar (TNS's parent company) felt the need to take over the TNS CEO job earlier this year, which is never a good sign. - Most of the so-called "growth" initiatives that are being introduced are lackluster. Doesn't TNS have a marketing / product development team? Are they being paid? - Talent continues to leave left and right, either on their own accord (self-preservation, in all likelihood) or through layoffs. Morale is poor.

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  6. Helpful (3)

    "Great place to work if you just like to boss others around!"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Disapproves of CEO

    I have been working at TNS North America

    Pros

    Flexible scheduling - Ability to work from home. Good Benefits - Not the best I've seen, but certainly not the worse. You pay a lot for it though. The prices are pretty ridiculous. Not bad if you're single, though. Friendly people - Most of your co-workers are very friendly and easy to work with. Good place to work if you're an AE or Senior-Level Manager - You don't do any actual work. You get paid six figures to boss others around and do whatever you want. If you have the experience to be an AE or Senior-Level Manager you'd be crazy not to work here.

    Cons

    Too many chefs and not enough cooks - Sr. Management is L-A-Z-Y. There are far too many people telling others what to do and not enough people to do the actual work. The title of "Director" here is a joke because that's all they're doing is directing. I've worked with a Director in charge of creating PowerPoint decks, yet the person did not even know how to change the background images on charts. VPs and SVPs are even worse. All they do is lead meetings. I can't tell you how many times at the end of a call you hear the VP/SVP say, "Okay, I've got ABC working on this. DEF you're working on this. GHI you're going to handle this. Annnnnnd, that's it! Take it easy everyone!" Don't expect senior management to ever get their hands dirty. No career advancement - In most groups, whether it be PMO or RMO, do not expect to move up and be promoted. Your best chance is to work here a couple of years and take your skills to somewhere else like Nielsen or NPD Group. The performance review process is a joke. Your input matters little and there is very little opportunity for you to try and gain new experiences. Look at who the Senior Management is anymore at TNS. It's not someone that's been working at TNS for years. Those people are smart enough to get out while they can. Lack of communication - Weekly emails from Pedro Ross are supposed to make the employee think the company cares about you. It's smoke and mirrors and no one is falling for it. The employees are the last to hear about anything regarding company policy or guidelines. You rarely hear from David K., and when you do it's just all corporate BS. I don't blame him though, he's a puppet. He was brought in because WPP knew they could control him. He failed at Time Warner so WPP realized by giving him a chance, they could manipulate him all they want. If it fails, he's the scapegoat, if it succeeds, they can say what geniuses they looked like. Unrealistic deadlines - Since the Directors and AEs are working with the clients to set goals, they set unrealistic deadlines to make the client happy. The problem is, the AEs and Directors aren't doing the actual work. You're then expected to work overtime to get the project done. Ironically, if an AE or Director IS doing actual work for a project (play the lottery because it just might be your lucky day) you'll notice they give themselves deadlines that have about a two week cushion in them. Problem is - no one questions that. A Director can say, "I'll need two weeks to get this out," and no one says, "Really, because it can be done in three days." Pay - You'll make more at just about any other "big" research firm (Synovate, Nielsen, NPD, etc). Expect to make about $5k-$10k less on average than what you'd get elsehwere.

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  7. "TNS Custom Research"

    1.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Vice President, Research 
    Doesn't Recommend
    Disapproves of CEO

    I have been working at TNS North America

    Pros

    Large market research company with blue chip clients. Global opportunities in many different practices and specialties. Owned by WPP and part of Kantor.

    Cons

    Extremely ineffective management that has poorly handled the effects of the economy on the core business. Inept senior management is only thinking about short-term reactions to business issues and is not rewarding strong business units, nor are they positioning themselves for economic recovery.

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  8. Helpful (2)

    "Potential if senior management gets serious!"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Disapproves of CEO

    I have been working at TNS North America

    Pros

    There is great flexibility granted to employees who work hard. Work-life balance is possible to achieve, even though many weeks require long hours. My peers/colleagues are some of the best people and the key reason I stay at TNS. Day-to-day teams are very collaborative and higher level industry experts are approachable and great partners.

    Cons

    Senior management is the big disconnect at TNS. We have seen so much change, we are all exhausted! I do not think senior management has a pulse on what is really happening at the client level. If it weren't for the great project directors, analysts, account execs, middle management and operations staff, this company would have faltered long ago - if only senior management would come to this realization. Communication from senior management is non-existent and no one backs up the talk with the walk. There is no consistency - we can't figure out how to advance our careers and receive positive recognition for our efforts. Some people are horrible at their job and are constantly praised while exceptional employees are over-looked and sometimes laid off - it didn't use to be this way. Training to advance your career is also lacking, especially since almost the entire HR training team was laid off late last year.

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