TNS North America Employee Reviews about "kantar"

Updated May 18, 2018

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2.7
34%
Recommend to a Friend
37%
Approve of CEO
TNS North America Global CEO Richard Ingleton
Richard Ingleton
10 Ratings
Pros
Cons
  • "Senior management does not do a good job of staffing to meet demands of the business(in 8 reviews)

  • "Can sometimes get in the way of itself likely moreso due to Kantar regulations or the large scope of the organization(in 5 reviews)

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Reviews about "kantar"

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  1. "Typical Market Research Firm"

    3.0
    Former Employee - Anonymous Employee 

    I worked at TNS North America full-time

    Pros

    Work life balance (better than other Kantar companies)

    Cons

    Process and procedures can be optimized for better efficiency

  2. Helpful (2)

    "EVP"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TNS North America full-time

    Pros

    Very collaborative work environment. Broad spectrum of work assignments. Lots of opportunities for career growth with TNS and across the Kantar group

    Cons

    Geographically spread out. Have to work at keeping relationships active and fluid. They have many locations around the united states.

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  3. "TNS"

    3.0
     

    I worked at TNS North America

    Pros

    TNS has a large team that also feels like a small one, separate between offices but come together by market

    Cons

    Can sometimes get in the way of itself likely moreso due to Kantar regulations or the large scope of the organization

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  4. "Good People, too much red tape, not enough investment in employees"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at TNS North America full-time for more than 5 years

    Pros

    Great coworkers who are intelligent and care about the clients. In the best parts of the company, there is a real sense of partnership. Good research solutions and an ongoing effort to stay ahead of the market on techniques and approaches.

    Cons

    The company is very bureaucratic, with internal systems requiring way too much time and effort for the amount of benefit received. A lot of pressure to collaborate with other Kantar organizations, even though they aren't interested. Allows big clients to take advantage of it on pricing and contracts because they are too big to lose. This results in very long work hours, intense pressure to produce great work with limited budgets and staffing, and turnover of some of the best people. Limited opportunities for career advancement and not much investment in training. Bonus system is set up so it's almost impossible to get one.

  5. Helpful (1)

    "Good people, poor executive management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at TNS North America full-time for more than 8 years

    Pros

    Very bright, collaborative people and good solutions. Talented individuals, skilled in research and client service. Broad base of excellent clients.

    Cons

    The company has become overly bureaucratic, especially since acquisition by WPP/Kantar. Business strategy is inconsistent, changing organizational structure too frequently, often without clear reason.

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  6. "Great clients and staff, terrible management, no real plan for growth."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TNS North America full-time for more than 3 years

    Pros

    Blue chip clients, great co-workers, a few good services, many client relationships, exciting opportunities for excellent research, no skimping on T&E

    Cons

    Extremely poor management by holding company (Kantar), biased against U.S. citizens, no plan for organic growth, no interest in human capital development, no understanding of the US market research business, totally internal politics driven, no concept of what makes a good research service.

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  7. Helpful (3)

    "A company with potential, but no clear direction"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Disapproves of CEO

    I worked at TNS North America

    Pros

    - Good work-life balance; TNS affords the ability to work from home / adjust office hours as necessary. - Coworkers are intelligent and, for the most part, easy to work with. - Decent benefits, but they don't come cheap.

    Cons

    - Corporate "transformation" into separate PMO and RMO has been challenging. While most RMs have learned to work as a team with their assigned PMs, there is a pervading feeling of "us vs. them" and almost an air of superiority of the RMO towards the PMO. - Internal systems are a mess. The company is way too bogged down in processes and busywork, and the number of different logins and passwords employees need to keep track of is staggering.. "Streamlining" is obviously a dirty word at TNS. - Maybe it's the current economic climate with everyone fighting to save their jobs, but cost containment is at near-hysteria levels. It is to the point that if you assist a colleague with their project, you need to confirm with them first if you can even charge time to the job lest you go over budget. AEs / RMs price their studies so that very little wiggle room is left in the budget for unforeseen circumstances. Despite upper management's insistence that costs be managed, project budgets continue to be overrun more times than not. - Don't expect to have an upward career path at TNS, particularly if you're an RM or PM. - Senior management seems to have no idea where the company is headed. The head of Kantar (TNS's parent company) felt the need to take over the TNS CEO job earlier this year, which is never a good sign. - Most of the so-called "growth" initiatives that are being introduced are lackluster. Doesn't TNS have a marketing / product development team? Are they being paid? - Talent continues to leave left and right, either on their own accord (self-preservation, in all likelihood) or through layoffs. Morale is poor.

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  8. "Totally positive. I'm proud to work for TNS. It's been a great opportunity for me."

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Approves of CEO

    I have been working at TNS North America

    Pros

    The people, the go to market strategy, the culture. Financially we've done well in 2010. We're smart enough within Kantar, to provide a "best of Kantar" solution to clients, rather than scrap for every piece of business. We rode out much of our transformation, which really changed the culture of the company. We're more inclusive of employee feedback and client feedback. Our AE's have new tools to help them sell (they now live close to their clients, we have new cutting edge offerings, like Digital Media Effectiveness and Retail & Shopper, which clients have been demanding from US suppliers). The senior leadership, starting with the CEO, earned the respect of the employees, by delivering on promises made about our transformation - and with the proof that the ideas around transformation will help the business (which it clearly has) and will keep employees "in the know" about what our strategy is and how each individual fits into that strategy. We have become more Insights focused and have hired Insights gurus, to help create a culture across TNS in North America, of greater risk taking and insights delivering with clients. Even though we are a big company that has been around for a while - with the big changes in our leadership, the culture of the company, our go to market strategy, our client facing teams living in proximity to clients, finally being "one TNS", after some strategic aquisitions and our huge transformation - it feels like we are a really big, well-funded start-up and that we are all helping to create something new and exciting. Morale, compared to years past - has totally turned around. It's really a great place to be.

    Cons

    If you are used to a smaller company we have red tape, like all other big companies. That can be a challenge.

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  9. "TNS: Looking up"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Research Manager 
    Recommends
    No Opinion of CEO

    I worked at TNS North America

    Pros

    As of Q1-09, TNS' new owners (WPP and its research subsidiary the Kantar Group) appear to have a much better idea of how to position the company for the future, and which direction to take it in than TNS management prior to the WPP acquisition. Like many companies that grow by numerous acquisitions, it seemed that the operative strategy behind TNS was ”big is good“ without necessarily having a sense of what exactly the company should be good at, how competitive advantage could be established and extended, etc. It was not at all unusual for senior associates, for example, to not be able to articulate what TNS offered that the competition did not. Similarly, management culture was a mish-mash. I happened to be in an area where management was very good, communications excellent, but other areas did not seem as strong. But with a fairly new CEO of North America, and a just-announced merger of TNS with Research International, my sense is that TNS is becoming better focused and more attuned to cultural issues than any time in recent years. If this is so, it should be considered a very positive advance since it is much easier to know where one stands and how to advance within companies that know what they’re about and what they want to be. Regarding benefits - excellent. As a company based in the U.K., its holiday and vacation time far exceeded American companies. Its health care seemed competitive, if not better than average, and the whole suite of benefits was pretty good. Of course, any individual's experience at any company is hugely dependent on their direct manager and close associates, so your mileage may vary. I was fortunate to have worked in an area that I considered outstanding, but certainly ran into others that didn't quite measure up.

    Cons

    Despite the fact that I had a sense that the company had genuine concern about employee growth, the bonus plan for the majority of employees was insufficient to provide incentive towards excellence. Worse yet, it was not uncommon to saddle employees with annual goals that they had practically no control over. While this could easily be fixed, it wasn't, and in fact, the same mistakes were repeated. Since most companies are like, this I wouldn’t necessarily consider this a downside, but money is king. For a company that seeks to excel at providing its clients insight, much of its business is dedicated to reporting numbers and there is no company-wide infrastructure dedicated to increasing insight delivery. Do what it takes to get the business and don't worry about the rest. This may be changing soon, but the company seems a bit heavy in overhead, a burden that makes it difficult to compete. The company's use of technology could easily be better. A firm whose basis of value is almost entirely within the brains of its associates should leverage any number of systems that support knowledge workers. There is room for improvement here.

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