SunTrust Mortgage Reviews

Updated Apr 13, 2020

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3.3
55%
Recommend to a Friend
75%
Approve of CEO
SunTrust Mortgage President & CEO Jerome T. Lienhard
Jerome T. Lienhard
83 Ratings
Pros
  • "Great benefits and lateral opportunities(in 13 reviews)

  • "Benefits, stable, competitive wages, good people(in 12 reviews)

Cons
  • "Poorly run operations makes it difficult to close loans efficiently(in 9 reviews)

  • "Work life balance, senior management, employees are a number these days not an asset(in 9 reviews)

More Pros and Cons
  1. "Staying focused"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust Mortgage full-time for more than 8 years

    Pros

    A lot of attempts to making a better environment from leadership. It takes patience and teamwork and in due time...it becomes an achievement. Great benefits and lateral opportunities

    Cons

    Morale could be better. Favoritism deteriorates growth.

    Continue reading
    SunTrust Mortgage2020-04-14
  2. "Average company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at SunTrust Mortgage full-time for more than 8 years

    Pros

    Benefits time off health vision dental 401k

    Cons

    Cliques and the mens club

    Continue reading
    SunTrust Mortgage2020-04-12
  3. "Post closing diligence"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Review Analyst Team Lead in Richmond, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SunTrust Mortgage full-time for more than 8 years

    Pros

    employees work as a departmental team.

    Cons

    too much rapid changing without foreknowledge

    Continue reading
    SunTrust Mortgage2019-05-29
  4. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mortgage Underwriter in Virginia Beach, VA

    I worked at SunTrust Mortgage full-time for more than 3 years

    Pros

    Great work environment & job stability

    Cons

    A lot of reports / reporting / evaluations

    Continue reading
    SunTrust Mortgage2019-05-21
  5. Helpful (2)

    "Terrible Managers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bankruptcy Processor in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SunTrust Mortgage full-time for more than a year

    Pros

    Cool team members and good location

    Cons

    Cant trust management, conspire to get people fired especially in Bankruptcy Dept., Managers work only for whats in their best interest.

    Continue reading
    SunTrust Mortgage2019-03-28
  6. "Loan Officer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richmond, VA

    I have been working at SunTrust Mortgage full-time for less than a year

    Pros

    Great company to work for

    Cons

    Seasonal, interest rates and property availability can affect production

    SunTrust Mortgage2018-12-16
  7. "Analyst"

    4.0
    Former Employee - Anonymous Employee 

    I worked at SunTrust Mortgage full-time

    Pros

    Benefits, stable, competitive wages, good people.

    Cons

    Nothing significant cons to report.

    SunTrust Mortgage2018-12-09
  8. "Contact center rep"

    2.0
    • Work/Life Balance
    • Compensation and Benefits
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at SunTrust Mortgage full-time

    Pros

    Pay check is pretty decent

    Cons

    Have to push heavy sales

    SunTrust Mortgage2018-11-21
  9. "Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust Mortgage full-time

    Pros

    Play the Politics & Work hard

    Cons

    Slow to Promote When You Are Doing A Great Job

    Continue reading
    SunTrust Mortgage2018-10-07
  10. "No complaints"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Processor III 
    Recommends
    Approves of CEO

    I have been working at SunTrust Mortgage full-time for more than 8 years

    Pros

    Salary, health plan, mounthly incentive, training classess

    Cons

    Favoritism from Supervisor occurs often

    SunTrust Mortgage2018-09-01
Found 239 reviews