SunTrust Client Service Specialist Reviews

Updated Jan 11, 2021

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3.9
41%
Recommend to a Friend
96%
Approve of CEO
SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
37 Ratings
  1. "Customer service"

    4.0
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time for more than a year

    Pros

    its a great place to work

    Cons

    none that i know of.

  2. "Suntrust Ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend

    I worked at SunTrust full-time

    Pros

    I think it was ok.

    Cons

    Workplace culture is from the 90s.


  3. "Good Company"

    5.0
    Current Employee - Customer Service Representative 

    I have been working at SunTrust full-time

    Pros

    everything is good about this role

    Cons

    no bad thing about it

  4. "Customer service representative"

    3.0
    Former Employee - Customer Service Representative (CSR) 

    I worked at SunTrust full-time

    Pros

    Fast-paced work environment, good shifts options

    Cons

    Insufficient training, lack of structure

  5. "Okay job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mortgage Client Services in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SunTrust full-time for more than a year

    Pros

    Money stability, holidays off. Paid time off.

    Cons

    Awful management. Micro managed. Long commute.

  6. "Yes"

    4.0
    Current Employee - Customer Service Representative in Richmond, VA

    I have been working at SunTrust full-time

    Pros

    Great pay , team leadership, paid holiday

    Cons

    Management , poor communication, horrible hours

  7. "Call center"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cookeville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SunTrust full-time for more than 5 years

    Pros

    Good pay, incentive bonus, training

    Cons

    Just a number, big company

  8. "It’s ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Specialist 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SunTrust full-time for more than 5 years

    Pros

    Flexible schedule, non client facing, no weekends, great employment wellness program.

    Cons

    Slow systems, weird processes, lack of support from upper management, hard to move up.

  9. "N/A"

    4.0
    Current Employee - Customer Service Representative II 

    I have been working at SunTrust full-time

    Pros

    The pay and benefits are awesome.

    Cons

    Very little time off open most holiday even when branches are not.

  10. "Good place to work"

    4.0
    Former Employee - Client Service Specialist 

    I worked at SunTrust full-time

    Pros

    good training program, room for growth.

    Cons

    Pay could have been higher

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