SugarCRM Reviews | Glassdoor.ca

SugarCRM Reviews

Updated 17 December, 2017
161 reviews

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3.1
StarStarStarStarStar
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Approve of CEO
SugarCRM CEO Larry M. Augustin
Larry M. Augustin
95 Ratings

161 Employee Reviews

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Pros
Cons
  • Growing pains, competitive market, and low name recognition (in 9 reviews)

  • The sales team works extremely hard (in 6 reviews)

More Pros and Cons

  1. "Support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Great people! Good pay. Management is pretty supportive as well.

    Cons

    Pushes out too much, too quickly.

    Advice to Management

    Slow it down.


  2. "Feels like a family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Cupertino, CA (US)
    Current Employee - Software Developer in Cupertino, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than 3 years)

    Pros

    Large enough to offer good benefits
    Not so large as to have a huge bureaucracy
    They treat employees pretty well - good work/life balance
    No stack ranking
    Does not have an alpha-geek engineering culture

    Cons

    Salaries are a little lower than top talent usually demands
    PTO policy that combines vacation and sick time


  3. "Amazing company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time

    Pros

    Do not let the negative comments fool you because this is a great company to work for.

    Management is awesome. They devote to your career growth as well as anything that you want to learn.
    Onsite parking as well as underground parking (if you go to work early you can grab an underground one).
    The kitchen is fully stocked with delicious snacks.
    There is a work softball team that competes with other companies.

    Cons

    I cannot think of any cons for SugarCRM.

    Advice to Management

    Have more company outings (happy hours, events and etc).


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (9)

    "Don't bother coming here..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SugarCRM full-time

    Pros

    unless it is your first job and you need to put something on your resume.

    Cons

    This is the worst company I have ever worked at. I thought it was great at first. It seemed like an open culture with lots of focus on employees, but the reality is that the product is terrible and requires tons of customized code to work in anyone's environment. After years of customer complaints, the reporting function is still horrible and there are many other problems too numerous to mention. The turnover at this company is unbelievable. Someone is here one day and gone the next and there's never any explanation. Last year we had entire teams disappear! And the people seemed to be really good but they let them go anyway. The stock value I hear is terrible and nobody really talks about IPO anymore. Their time has passed.

    Advice to Management

    Move on!


  6. "Awesome Place!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They have a very nice office in DC.

    Cons

    Sometimes, the place can get messy.

    Advice to Management

    Keep up the good work!


  7. "Exciting times with new product launch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Munich, Bayern (Germany)
    Current Employee - Sales in Munich, Bayern (Germany)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    - very competitive salary
    - international environment
    - central office location
    - structured performance review process with opportunity to develop
    - localization good
    - onboarding in the U.S. was a very good experience

    Cons

    - benefits outside U.S. need improving, in particular holidays and pension contributions for GmbH employees to stay competitive with other international tech firms

    Advice to Management

    Keep focusing on sustainable growth and developing new products.


  8. Helpful (12)

    "Frustrating but not unfixable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SugarCRM full-time

    Pros

    The vast majority of people within Products are pleasant, collaborative,
    and opinionated but non-judgemental. Many of them make for really good
    mentors too, and even rather new employees are trusted to make real, positive contributions to the product. There are some enjoyable off-time activities and a reasonable amount of snacks available. Most importantly, the product itself is interesting to work on.

    (Note: none of this is a criticism of people outside of Products. I'm just not considering them as part of this review.)

    Cons

    Excessive turnover combined with slow intake means talent disappears and morale goes down. There's a noxious gossip problem, poor communication, and a deluge of unnecessary meetings that don't fix the communication problem but do prevent any real work from getting done. No good deed goes unpunished, as people who step up to help others out are routinely treated like they have an infinite amount of spare time. Scheduling and planning seems to be a persistent
    challenge on both the large and small scales, as the C-Suite seems to change
    focus much too frequently and deadlines change without warning. There's a certain level of contempt for employees' finances, with half-truths, broken
    promises, and co-option used to mask this. Finally, there's an immense amount of bureaucracy to navigate to make improvements, with the result being stagnation and mistakes that should only be made once being repeated over and over again.

    Advice to Management

    Reward employees for their hard work and stop pitting them against each other all the time. Focus human and financial resources on making employees' lives better rather than treating them as an expendable asset.


  9. Helpful (15)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Director in San Jose, CA (US)
    Former Employee - Regional Sales Director in San Jose, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    Looking back it's hard to think of many. I guess they have a decent product.

    Cons

    Small CRM player with no real market presence; only differentiation from market leaders (Sugar is NOT a market leader just a visionary) is that's it can be deployed on premise. That's cute, so can Microsoft Dynamics, Oracle CRM & others.
    Poorly run sales organization
    No deep API community or platform developers


  10. Helpful (13)

    "A fresh out of college or new to software tech job sorta of company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time

    Pros

    Trying to get in the tech space and would like Open Source, CRM, consulting and product experience? Might be a good place to start..... located near Apple new HQ and movie theaters and good food options. Product is sexy and a great Salesforce.com alternative.

    Cons

    B or C rated management team.... they wished for an exit strategy in the past like maybe an IPO or a buy out...... but there are simply too many CRM players on the market


  11. Helpful (19)

    "Un-positive reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time

    Pros

    I'm no longer working for this company and their cut throat employees.

    Cons

    If you'll notice all negative comments have such high marks. The 5 star reviews have 1 or no marks. Not even your C level executives can be bothered to say the company is positive. That says a lot of the current employees that can't even support each other. You don't value your employees. You'll never change. The amount of fighting between departments is astounding. Just get bought out already. Like rats on a sinking ship. Good luck to you all.

    Advice to Management

    Fire your CEO


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