SugarCRM Reviews | Glassdoor.ca

SugarCRM Reviews

Updated 1 November, 2017
160 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
SugarCRM CEO Larry M. Augustin
Larry M. Augustin
94 Ratings

160 Employee Reviews

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Pros
Cons
  • Growing pains, competitive market, and low name recognition (in 9 reviews)

  • The sales team works extremely hard (in 6 reviews)

More Pros and Cons

  1. "Support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Great people! Good pay. Management is pretty supportive as well.

    Cons

    Pushes out too much, too quickly.

    Advice to Management

    Slow it down.


  2. "Awesome Place!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They have a very nice office in DC.

    Cons

    Sometimes, the place can get messy.

    Advice to Management

    Keep up the good work!


  3. "Exciting times with new product launch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Munich, Bayern (Germany)
    Current Employee - Sales in Munich, Bayern (Germany)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    - very competitive salary
    - international environment
    - central office location
    - structured performance review process with opportunity to develop
    - localization good
    - onboarding in the U.S. was a very good experience

    Cons

    - benefits outside U.S. need improving, in particular holidays and pension contributions for GmbH employees to stay competitive with other international tech firms

    Advice to Management

    Keep focusing on sustainable growth and developing new products.


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  5. Helpful (7)

    "Frustrating but not unfixable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SugarCRM full-time

    Pros

    The vast majority of people within Products are pleasant, collaborative,
    and opinionated but non-judgemental. Many of them make for really good
    mentors too, and even rather new employees are trusted to make real, positive contributions to the product. There are some enjoyable off-time activities and a reasonable amount of snacks available. Most importantly, the product itself is interesting to work on.

    (Note: none of this is a criticism of people outside of Products. I'm just not considering them as part of this review.)

    Cons

    Excessive turnover combined with slow intake means talent disappears and morale goes down. There's a noxious gossip problem, poor communication, and a deluge of unnecessary meetings that don't fix the communication problem but do prevent any real work from getting done. No good deed goes unpunished, as people who step up to help others out are routinely treated like they have an infinite amount of spare time. Scheduling and planning seems to be a persistent
    challenge on both the large and small scales, as the C-Suite seems to change
    focus much too frequently and deadlines change without warning. There's a certain level of contempt for employees' finances, with half-truths, broken
    promises, and co-option used to mask this. Finally, there's an immense amount of bureaucracy to navigate to make improvements, with the result being stagnation and mistakes that should only be made once being repeated over and over again.

    Advice to Management

    Reward employees for their hard work and stop pitting them against each other all the time. Focus human and financial resources on making employees' lives better rather than treating them as an expendable asset.


  6. Helpful (7)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Director in San Jose, CA (US)
    Former Employee - Regional Sales Director in San Jose, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time (More than a year)

    Pros

    Looking back it's hard to think of many. I guess they have a decent product.

    Cons

    Small CRM player with no real market presence; only differentiation from market leaders (Sugar is NOT a market leader just a visionary) is that's it can be deployed on premise. That's cute, so can Microsoft Dynamics, Oracle CRM & others.
    Poorly run sales organization
    No deep API community or platform developers


  7. Helpful (8)

    "A fresh out of college or new to software tech job sorta of company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time

    Pros

    Trying to get in the tech space and would like Open Source, CRM, consulting and product experience? Might be a good place to start..... located near Apple new HQ and movie theaters and good food options. Product is sexy and a great Salesforce.com alternative.

    Cons

    B or C rated management team.... they wished for an exit strategy in the past like maybe an IPO or a buy out...... but there are simply too many CRM players on the market


  8. Helpful (14)

    "Un-positive reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SugarCRM full-time

    Pros

    I'm no longer working for this company and their cut throat employees.

    Cons

    If you'll notice all negative comments have such high marks. The 5 star reviews have 1 or no marks. Not even your C level executives can be bothered to say the company is positive. That says a lot of the current employees that can't even support each other. You don't value your employees. You'll never change. The amount of fighting between departments is astounding. Just get bought out already. Like rats on a sinking ship. Good luck to you all.

    Advice to Management

    Fire your CEO


  9. Helpful (2)

    "Great new strategy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Cupertino, CA (US)
    Current Employee - Accountant in Cupertino, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (Less than a year)

    Pros

    Executives working together well. Nice to see.
    Highly rated products by customers and analysts.
    Good benefits and pay.
    Nice work environment. Friendly feeling in office.

    Cons

    Need to grow faster. Total company revenue growth has lagged in the past as company switched from SMB to Enterprise sales. Now getting back on track but still more work to be done.
    Company morale was low last fall during layoffs but now very good. Execs must continue watching this.

    Advice to Management

    Keep up the good work. Recent changes are paying off.


  10. "An exciting place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Engineering in Raleigh, NC (US)
    Current Employee - Director of Engineering in Raleigh, NC (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than 5 years)

    Pros

    Smart people, growing company, interesting technology, and huge potential.

    Cons

    Growing pains, competitive market, and low name recognition.

    SugarCRM Response

    27 Jun, 2017 – Manager, Talent Acquisition Programs

    Thank you for taking time to share your feedback. We are very happy to hear you are enjoying your career at Sugar! Our strategy team is working on exactly those concerns you mentioned above. We... More


  11. Helpful (2)

    "Can't complain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Partnership Success Manager in Cambridge, East of England, England (UK)
    Current Employee - Global Partnership Success Manager in Cambridge, East of England, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SugarCRM full-time (More than a year)

    Pros

    Great product and colleagues. Ideal job, increased responsibilities came at the right time, as did a fantastic new boss who I have good synergy with. Flexibility to work from home or at business lounges throughout the country. Regular trips to Munich and Cupertino to see colleagues. We are kept informed with company news and given regular incentives to perform better. I also have a wonderful mentor, who I do believe can help me achieve career progression and actually listens to my personal concerns.

    Cons

    No Cambridge office anymore, so having to find coffee shops to work out with other Cambridge-based colleague when weeks are quiet, travel-wise, else I go stir crazy working 5 days a week from home.

    Advice to Management

    Keep going in the same way! And bring me out to Cupertino more often! Oh and bring back the Cambridge office - Heidi and I just need 2 desks somewhere quiet. Thank you.


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