Starwood Hotels & Resorts Reviews | Glassdoor.ca
Starwood Hotels & Resorts Reviews
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    Starwood Hotels & Resorts Reviews

    Updated Dec 18, 2019

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    3.9
    73%
    Recommend to a Friend
    62%
    Approve of CEO
    Starwood Hotels & Resorts CEO Adam Aron
    Adam Aron
    386 Ratings
    Pros
    Cons

    • "Work life balance, challenging to grow with transition" (in 64 reviews)

    • "Long hours that is not compensated a lot of times" (in 53 reviews)

    More Pros and Cons

    1. "Sales and Marketing Director"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
       
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Starwood Hotels & Resorts

      Pros

      Lots of support, great benefits

      Cons

      too many reports, confusing with Marriott taking over

      Starwood Hotels & Resorts2016-07-26

    2. "Good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Executive Chef in Edmonton, AB
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Starwood Hotels & Resorts full-time for more than 3 years

      Pros

      Great peers, supportive leadership team

      Cons

      no comments to make here

      Advice to Management

      no comment

      Starwood Hotels & Resorts2019-09-25
      3. Join the Starwood Hotels & Resorts team
      See Our Latest Jobs

    3. "Great place, amazing people, lots of regulations however"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - GSA 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Starwood Hotels & Resorts part-time

      Pros

      people are great, positive, all passionate about providing quality service

      Cons

      strict management, lots of restrictions

      Starwood Hotels & Resorts2019-08-12

    4. "Great company for professional development"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Revenue Manager 
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Starwood Hotels & Resorts full-time for more than 5 years

      Pros

      Very thorough trainings, lots of investment in systems and business intelligence, great management, clear policies and procedures

      Cons

      Hospitality jobs in general pay lower than other industries

      Starwood Hotels & Resorts2019-08-01

    5. "Friendly environment to work"

      StarStarStarStarStar
      Current Employee - Customer Service Supervisor 

      I have been working at Starwood Hotels & Resorts full-time

      Pros

      Friendly environment, Appreciate associates effort.

      Cons

      The incentives for associates is not encouraging

      Advice to Management

      Salary needs to be increased on yearly bases

      Starwood Hotels & Resorts2019-06-17

    6. "Sales team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook

      I worked at Starwood Hotels & Resorts full-time

      Pros

      *The company was acquired by Marriott International and so there are a lot of opportunities for movement in the company *You are compensated for your sales

      Cons

      *We only got paid out twice per year and the first payout is not very much even if you are hitting your targets. This is not very motivating.

      Advice to Management

      Offer better training and support to the sales team.

      Starwood Hotels & Resorts2019-03-12

    7. "Csr"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Starwood Hotels & Resorts full-time

      Pros

      Great place to work, everyone was helpful.

      Cons

      The shifts weren’t always good

      Starwood Hotels & Resorts2019-02-15
    8. Helpful (1)

      "Average"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 

      I worked at Starwood Hotels & Resorts full-time

      Pros

      Awesome job always something different. Full benefits.

      Cons

      The politics is very bad over there and they really don't care about just the company itself in what it wants

      Starwood Hotels & Resorts2018-10-12

    9. "Not the best but not the worst"

      StarStarStarStarStar
       

      I have been working at Starwood Hotels & Resorts

      Pros

      Good benefits and if you meet your sales you can get a good bonus

      Cons

      The work itself sucks, the day seems like it’s dragging on forever and you don’t really get any breaks off of the phone

      Starwood Hotels & Resorts2018-07-07
    10. Helpful (1)

      "Was good at first...."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Premier Associate in Saint Thomas, ON
      Doesn't Recommend
      No opinion of CEO

      I have been working at Starwood Hotels & Resorts full-time for more than 3 years

      Pros

      Good people , sometimes get a decent commission, employee discount

      Cons

      High call volume, can't make sales on most of the calls, consider a general question from the guest as a "sales opportunity " , five supervisors in three years, most employees are not motivated

      Advice to Management

      Place was pretty good at first. Then started to dislike it .Call volume is really high with no down time when you are the " core " or SPG level. Dropped when I moved up but now with new "knowledge tier " system, it is high again. Commission can be hard to hit due to many pointless calls such as cancellations, modifications and account maintenance. Policies are never across the board, supervisors tell you different ways and different things regarding policy. I see associates on the internet all the time yet I'm getting in trouble for it. When there is downtime we should be able to browse the internet as long as were are not looking at anything offensive or avoiding calls. Got along great with my previous sup but not with my current one. She doesn't motivate at all. Working weekends is becoming more and more difficult

      Show More
      Starwood Hotels & Resorts2018-05-09
    Found 1987 reviews
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