Starwood Hotels & Resorts Reservation Sales Associate Reviews | Glassdoor.ca

Starwood Hotels & Resorts Reservation Sales Associate Reviews

Updated 13 February, 2017
19 reviews

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Reservation Sales Associate

3.4
Star Star Star Star Star
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Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
5 Ratings

Employee Reviews

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Pros
  • Wonderful culture and good work/life balance (in 53 reviews)

  • Great benefits and great company (in 71 reviews)

Cons
More Pros and Cons

  1. "Thumbs down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Associate in Saint Thomas, ON
    Former Employee - Reservation Sales Associate in Saint Thomas, ON
    Doesn't Recommend
    Neutral Outlook

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    It was an okay place to work that offered incentives to do well. A good community among the employees.

    Cons

    Pressure to make sales, goals that were impossible when people would call simply to say they forgot their shoes in a hotel room, were bitten by bugs, or to ask if there was a pool at the hotel. We had to pretend we worked in the hotels rather than a call center, which could be awkward when the computer system froze and we were asked a question we'd know if we really worked at the hotel. Also, I was fired the day after my supervisor found out I was pregnant- and this was also following a very positive performance review. I was walked off the premises by security as though I were a sociopath (which is standard practice there) but was incredibly traumatic.

    Advice to Management

    ....


  2. "Great option to work from home!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - @home Reservation Sales Associate in Austin, TX (US)
    Former Employee - @home Reservation Sales Associate in Austin, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Starwood Hotels & Resorts full-time (More than 5 years)

    Pros

    * Helpful and friendly people.
    * Good starting pay.
    * Very good benefits including health, HSA and 401K plans.
    * Bonus structure.
    * Annual Holiday party.
    * Employees discounts.

    Cons

    * Subjective QA process which results in contestable responses from monitored employee and their supervisors.
    * Inefficient QA process based on contested monitor.
    * Due to the amount of time to review each monitored call, employees may not take the time to send back every issue however, the monitor directly affects their bonus.
    * Software can be cumbersome and glitchy.

    Advice to Management

    Hopefully, the merger with Marriott and rollover into new reservation system will resolve software issues and address QA inefficiencies.


  3. "Great Comoany"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Associate in Wichita, KS (US)
    Former Employee - Reservation Sales Associate in Wichita, KS (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starwood Hotels & Resorts (More than a year)

    Pros

    Starwood is a very compassionate company.

    Cons

    They don't forgive emergencies outside of the job.

    Advice to Management

    Be a little more consoling.


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  5. "Reservation Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Associate in Wichita, KS (US)
    Former Employee - Reservation Sales Associate in Wichita, KS (US)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Easy work, easy training, promote fast pace.

    Cons

    attendance is a big issue there, repetitive work, HR isn't that great.

    Advice to Management

    Fix the HR and take away the certain medical notes you need from a regular doctor.


  6. Helpful (1)

    "Starwood reservations agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Reservation Sales Associate in Cork (Ireland)
    Current Employee - Reservation Sales Associate in Cork (Ireland)

    Pros

    People and all the different cultures in one place.

    Cons

    there is nothing major were I can consider a cons


  7. "Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Associate in Wichita, KS (US)
    Former Employee - Reservation Sales Associate in Wichita, KS (US)

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Great benefits, majority of the people are easy going and friendly

    Cons

    They expect you to be hitting your conversion almost right out of training, the coaches (depending on who you get) are always hovering over you and telling you more of what you did wrong than what you did right

    Advice to Management

    Don't just throw the trainees out on the phones and expect them to excel less than two weeks out of training. ESPECIALLY those who have not ever worked at a call center before.


  8. "It's all about business operational needs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Associate
    Current Employee - Reservation Sales Associate
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Starwood Hotels & Resorts (More than a year)

    Pros

    They do send us on work-related workshops which help us do our work better. Positive office environment with friendly colleagues and supervisors.

    Cons

    Employees are not recognised or valued as individuals. HR is recruiting new staff batch by batch (up to 12 in a batch) each month but there is no effort to retain talent because each employee is just a headcount. Company is rigrid and does not care about employee welfare with often the excuse of business operational needs.

    Advice to Management

    Instead of doing a massive recruitment, maybe the management can really listen to employee feedback and retain existing talents.


  9. "Ok place to work"

    Star Star Star Star Star
    Former Employee - Reservation Sales Associate in Austin, TX (US)
    Former Employee - Reservation Sales Associate in Austin, TX (US)

    I worked at Starwood Hotels & Resorts (More than a year)

    Pros

    Fun people and atmosphere. Discounts on hotels. Opportunities for advancement

    Cons

    Pretty bad hours to start out with. Low pay. Make sure you're a sales person


  10. "I love it here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Associate in Wichita, KS (US)
    Current Employee - Reservation Sales Associate in Wichita, KS (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Easy work schedule
    Great supervisors
    Bonus ability
    Co workers are nice
    Healthcare benefits
    401k program
    Life insurance
    160 hours of pto a year, which rolls over

    Easy job

    Cons

    Sitting all day
    You have to meet all criteria to bonus
    Honestly, I don't have to many cons to write about. I really love the job


  11. "good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - @home Reservation Sales Associate in Wichita, KS (US)
    Current Employee - @home Reservation Sales Associate in Wichita, KS (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Starwood Hotels & Resorts full-time (Less than a year)

    Pros

    Good pay. You get to chose your days off and always consistant. Alot of down time

    Cons

    Sales goals. They push you to sell American express credit cards.