Square Employee Reviews about "growing pains"

Updated May 2, 2020

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4.0
81%
Recommend to a Friend
83%
Approve of CEO
Square Founder & CEO Jack Dorsey
Jack Dorsey
428 Ratings
Pros
  • "Great work/life balance - leadership advocates for this pretty consistently(in 52 reviews)

  • "They offer great benefits for their employees while also helping them further in their career(in 30 reviews)

Cons
More Pros and Cons

Reviews about "growing pains"

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  1. "Great company and honest mission"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Associate in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Square full-time for more than 3 years

    Pros

    -Solid work/life balance -Company is passionate about its mission, generally great colleagues - Exec. leadership -Food!!

    Cons

    -Still start-up/ growing pains -Company dynamic is getting more corporate

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  2. Helpful (5)

    "Square Support"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Square full-time for more than a year

    Pros

    - Friendly, intelligent, and diligent colleagues - Free food

    Cons

    - No growth in support. There's very little opportunity to advance into a career outside of the support environment. typically, support is a stepping stone towards other career paths, but there's little to no room for mobility aside from being a support manager or resolution specialist (tackling escalated cases). - Difficult to support other products of Square when they don't have a customer facing team/direct transfer for incoming calls. I.e. Employee Management, Capital, Cash. Supporters are expected to have knowledge of multiple product areas so it does get difficult when there's new features/bugs in the platform/product requests/etc. since there's no clear escalation path in place - The nature of support is 24/7. You are meant to serve the customers and with that in mind, expect to work holidays. When other employees get a week in between Thanksgiving, Christmas, New Year's, you're more than likely working. Though you get to work from home, it's unfortunate having to be locked up in a room taking calls while the rest of your family enjoys the holiday. - Growing pains = culture is difficult to maintain with rapid growth - Little diversity in the certain product areas and it does get cliquey.

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  3. Helpful (3)

    "Good for Mid Career - Senior Folks will be frustrated"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time for more than a year

    Pros

    + Great Mission + Well meaning people + Lots of freedom +Competitive pay + No annual or semi-annual churn of merit bonus (see also cons on this)

    Cons

    + Growing pains + Not family friendly benefits or hours + Lots of room to grow - if you are at mid-career or lower. More senior folks will struggle with upward movement + Lousy commuter benefits + Hard if you don't live in San Fran + HR is unclear about how to get promoted + Lack of merit bonus keeps people less motivated on ownership - people spend a crazy amount of energy trying to *not* be the decision maker

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  4. Helpful (1)

    "Sense of purpose, interesting work, strong team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analytics in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time for more than a year

    Pros

    You really feel like you're helping small business owners, coworkers are very smart and push you to be better, company is doing well and people are happy. Very nice office and great food.

    Cons

    Growing pains of mid-size company: inexperienced managers, lack of resources, lack of structure that sometimes leads to inefficiency. And I know this is dumb but the lunch reimbursement in the SF office is unnecessarily complicated.

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  5. "Square aligns with my values"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time for more than 3 years

    Pros

    Vision of Economic Empowerment executed at all levels of the company, strong Diversity and Inclusion efforts (see 7/20/17 TechCrunch article), free food and drinks, great benefits--health, dental, visual; 401K matching; flex PTO

    Cons

    Still has some growing pains from startup to more mature company at 8 years old.

  6. "Disputes Resolution"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Risk Operations 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square for less than a year

    Pros

    Amazing company to work for

    Cons

    Typical growing pains of a new office

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  7. "Cares about employees"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiter in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square full-time for more than a year

    Pros

    - 'People first' is a view that stems from upper management all the way down the chain. Square places a large emphasis on generous benefits, leave policies and even the daily perks you see around the office. - Amazing cause which binds the employee together - Composition of employee base is really unique with large teams of Data Science, Finance, Analytics -- offers an employee a multitude of options with internal mobility - Huge emphasis on Transparency

    Cons

    - Experiencing growing pains and working hard to continue to scale all functions of the business - Pretty flat managerial structure which offers a lot of opportunity for employees to take leadership, but can sometimes leave question to who is the actual decision maker

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  8. Helpful (1)

    "Great engineers, like family, and growing."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Square full-time for more than 3 years

    Pros

    This review is focused primarily on the ATL office. I'm one of a handful of engineers that left Google together over four years ago to create a new office in ATL for Square. We've strived hard to maintain the same close-knit environment we started with, even as we've delivered many major contributions, grown 5x, and added several more teams. - Our compensation is competitive. - We have many smart engineers, ranging from PhDs in CS to pedigrees at Amazon and Google. - We have a friendly, collaborative atmosphere. - Square continues to retain its startup feel, and it's much easier to have an outsized impact compared to larger companies like Google. Don't be fooled by my four star ratings. I almost never rate anything perfect.

    Cons

    Square continues to grow, which is awesome, but it means there are growing pains. For example, some time ago, the company revamped its engineering ladder to be more consistent and prescriptive about career paths. This is good, but even good changes cause some amount of temporary pain.

  9. Helpful (1)

    "Most impressive collection of talent I've worked with"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Developer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Square full-time for more than 3 years

    Pros

    Square has tons of great people: in engineering, branding, customer support: most parts of the organization, really. Furthermore, there is a culture of working together across organizational boundaries and a collaborative mindset.

    Cons

    The constant reorgs and uncertainty about career paths and expectations reflect growing pains to be sure, maybe also a cultural/deliberate practice of not getting set in their ways. But it can be hard to understand what you're supposed to do, how long until the next big change, and who is supposed to keep what running as management is thinking of loftier things.

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  10. Helpful (1)

    "Perfect company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Square

    Pros

    big enough to be impactful, but still so much room to grow smart, driven employees cutting-edge products, and they're only getting better perks are great

    Cons

    Some growing pains as some teams expand to new cities, even new countries! But that's a part of every company. We'll figure it out

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Found 29 reviews