Sonora Quest Laboratories Phoenix Reviews

Updated 18 December, 2015
18 reviews filtered by
  • Phoenix, AZ (US)
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3.3
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Recommend to a friend
Approve of CEO
Sonora Quest Laboratories President & CEO David A. Dexter
David A. Dexter
9 Ratings

Pros
  • Try to make it a great work environment (in 5 reviews)

  • This is a good company to begin your career because of its good track record (in 4 reviews)

Cons
  • Being a 24/7 Lab makes it challenging to manage a work life balance, but it's attainable (in 4 reviews)

  • They tried again this year to be one of the best places to work (in 3 reviews)

More Pros and Cons

18 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    "Top Heavy Management/Low Phlebotomist Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Iop Phlebotomist in Phoenix, AZ (US)
    Current Employee - Iop Phlebotomist in Phoenix, AZ (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sonora Quest Laboratories full-time (More than 10 years)

    Pros

    Good insurance benefits and pto.

    Cons

    No overtime, lack of communication between departments for example: IOP field accessioning and logistics training the couriers. 2 week wait to get supplies to draw patients. I have ordered supplies from Labcorp just because they have one day turn around. Very top heavy management and a pass the buck mentality. Very low morale amongst the rank and file employees over low pay. Personally I had the federal Department of Education tell me that they would defer my college loans because I didn't make a living wage and have enough income to make a college loan payment. That is in my opinion very sad. A $20 bonus at Thanksgiving that is of course subject to payroll taxes. Wow what a slap in the face for all the hardwork the employees do everyday.

    Advice to Management

    Perhaps an initiative to improve morale by putting employees first instead of profits. Richard Branson said "A company is only as good as it's people". There are great people at Sonora Quest, they just feel ignored and unappreciated. Engage management with the rank and file. Can Dave Dexter draw blood?


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ (US)
    Current Employee - Anonymous Employee in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sonora Quest Laboratories full-time (More than 10 years)

    Pros

    Excellent benefits, lots of time off

    Cons

    Busy place with growth and change


  3. Helpful (1)

    "Supply Chain Internship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supply Chain Intern in Phoenix, AZ (US)
    Former Employee - Supply Chain Intern in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sonora Quest Laboratories part-time

    Pros

    Friendly and open atmosphere. Good Values and work culture. Excellent CEO and top management. Lots of opportunities and room for growth.

    Cons

    May not be as progressive/forward thinking as some may desire.

    Advice to Management

    Continue to keep the attitude of striving to make sure all employees are learning and growing.


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  5. Helpful (2)

    "Great company in Arizona"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mlt in Phoenix, AZ (US)
    Current Employee - Mlt in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    After a year able to switch facilities, advancement opportunities, tuition reimbursement, CLA to MLT program, MLT to MLS program, flexible schedules

    Cons

    Median pay below other valley hospitals

    Advice to Management

    Attract employees eager to work and that work well with others, rather than burnt out people or people with bad attitudes.


  6. "more proactive, less reactive. listen more."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CLA in Phoenix, AZ (US)
    Former Employee - CLA in Phoenix, AZ (US)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Sonora Quest Laboratories full-time (More than 3 years)

    Pros

    Great business plan/roadmap. Desire for excellence.

    Cons

    Lower level management, too many satelittes to control. Upper management/SLT is either not aware or doesn't care about high turn around of staff and feedback given by front line employees.

    Advice to Management

    Listen to the front line employees. Its easy to weed out who is disgruntled and doesn't care versus who cares and is frustrated with their current duties or management. You have all the tools to make this an all around employee favored, sucessful business.


  7. Helpful (1)

    "great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ (US)
    Former Employee - Anonymous Employee in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    leadership and direction always ahead of the curve.

    Cons

    Obamacare is a slow motion train wreck!

    Advice to Management

    It cost money... to make money


  8. Helpful (3)

    "Off to a bad start at this company and it just got worse."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mlt in Phoenix, AZ (US)
    Former Employee - Mlt in Phoenix, AZ (US)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sonora Quest Laboratories full-time (More than a year)

    Pros

    Lots of jobs available with availability to transfer

    Cons

    The company is Lawsuit driven. Everything is about following the letter of the SOP, yet many times the SOP is incomplete, missing or wrong. Yet many a time, supervisors don't follow the SOP themselves. Management looks to cover its rear while throwing employees under the bus. Pay is one of the lowest in the area, benefits are only so so. I know 2 Year MLT's making >$25 at other facilities with MS's making $20 here. They stress "one of the best places to work in Arizona" yet I know many employees and very few are happy Management also biased towards MS's vs MLT's

    Advice to Management

    Don't be so detached from the worker bee's. If there is a dispute between a supervisor and an employee you should have an open mind because the supervisor may just be wrong.


  9. "A good place to start, but not sure about staying long term."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phlebotomist in Phoenix, AZ (US)
    Current Employee - Phlebotomist in Phoenix, AZ (US)
    Neutral Outlook
    No opinion of CEO

    Pros

    Steady schedule. Benefits. Educational support.

    Cons

    Some members of management are unprofessional and its permitted by HR and upper mamagement. The organization is touted as one of the best employers in the area, but they are really about the bottom dollar. The employees really don't come first. The wages are not up to par and the feeling of being setup to fail is not all that uncommon.

    Advice to Management

    Take the time to listen employees.


  10. Helpful (3)

    "Great company, good career ladder for technical staff. Moved here from another state do to pay and benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Laboratory Scientist in Phoenix, AZ (US)
    Current Employee - Medical Laboratory Scientist in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sonora Quest Laboratories full-time (More than a year)

    Pros

    -Pay - some of the highest pay in the valley for MLS and MLTs and possibly the country (when you also factor in the low cost of living in Phoenix). Pay reaches even higher if you work off shifts, nights, weekends, and/or holidays. -Work environment, depending on which hospital you work at (SQL run all the labs at the Banner Hospitals in the valley) is very friendly and relaxed. -Career ladder: if you are interested in progressing through the company they do a good job of giving you leadership projects to build yourself up to get promoted if you are interested in leadership. If you aren't interested they give yearly performance-based raises if you just want to be a bench tech that's cool too.

    Cons

    -Occasionally short-staffed. -Hiring process is a little cumbersome. -As a generalist at some of the smaller hospitals you might not get to do much variety of assays. In fact you won't get to do almost any Microbiology if that is what you like. It all gets plated and shipped off to the central lab at Good Sam to be done. So if you really like Micro, you need to apply to work at Good Sam or Papago.

    Sonora Quest Laboratories Response

    18 Dec, 2015 – Recruiter

    Thanks so much for your feedback. We are anxious to hear your input as we work to continually improve our employee's experience!


  11. "Highly committed lab"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Laboratory Technician in Phoenix, AZ (US)
    Current Employee - Clinical Laboratory Technician in Phoenix, AZ (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sonora Quest Laboratories full-time (Less than a year)

    Pros

    Great teams, nice perks, always busy making the shift go by quickly.

    Cons

    My specific lab has terrible shifts, but hard to accommodate with 24 hour a day labs. Generally understaffed.



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