What people are saying about SoFi
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Management was unprofessional and wanted to fill seats, rather then truly caring about employees" (in 42 reviews)
- "Upper management do not care as long as you hit your numbers or you'll get fired." (in 27 reviews)
- "One manager will tell you to handle a situation one way and another manager will tell you the complete opposite." (in 25 reviews)
- "There is no work/life balance." (in 16 reviews)
- "With such rapid growth, communication often breaks down, even at senior leadership levels." (in 14 reviews)
Ratings by Demographics
This rating reflects the overall rating of SoFi and is not affected by filters.
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Found 73 of over 827 reviews
Updated Sept 28, 2023
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Reviews about "free lunch"Return to all Reviews
- 3.0Mar 8, 2019Mortgage Loan OfficerFormer Employee, less than 1 year
They were aggressively growing and provided sweet benefits like student loan payments and catered lunch. They treated the employees they laid off pretty well, it could have been better.
They laid off hundreds of employees by restructuring their mortgage division due to advice from McKinsey and not from the actual mortgage loan officers that had some descent suggestions for improved profitability.8
- 1.0Jul 24, 2020Flex ReviewFormer Employee, more than 3 years
Ok pay, 100% health premium covered. $120 bi weekly for lunches, bonus quarterly if you qualify. They do free lunches and give out giftcards when you win stuff
First year there was ok. They let go of a whole mortgage dept and had to volun-tell a whole group of reviewers to move to money or flex. They over hired so they repurposed us for their use which we didn’t apply for. The schedule sucked so bad even when people left the company and their spot opened up, it wasn’t given to anyone else or even a chance to get it. We were monitored by a scorecard but they held our schedules. So we were a business needs team. The entire idea is chaotic. They switch up our schedules with barely any notice and affects our stats. There is no consistency in the job and your lunches and breaks are moved around so much. This is a basic call center job that is back to back calls. There are few managers that are good. Movement upward opportunities is “who you know” so suck up to who you need to move up. They don’t respect you. Culture and any kind of inclusivity is out the door. Its a joke that this place made me feel like my time there was a waste. Lesson learned and moving on from this terrible employer.10SoFi Response4y
Thank you for taking the time to share your perspective with us. We very much appreciate your feedback, as it helps us continuously improve as a company. Career development and internal mobility are top priorities and how we help our people grow. We continuously work to create opportunities to foster movement inside the organization while maintaining flexibility and agility. Sometimes, this means reallocating employees to where they are most needed to ensure we're able to meet the needs of our Members. We appreciate those who have made such shifts and support them in their new capacities. Thank you for sharing your experience with our management team. We regularly produce training and skills-based education for our leaders to help them take care of their team members while enabling them to support our members. We will take your feedback into account as we move forward. We're glad to hear that you enjoyed SoFi's benefits package; it's just one way we live our value of Taking Care of Our People and Helping Them Grow. We strive to ensure our employees are well taken care of so they be wholly focused on another one of our values, Putting our Members' Interest First. Things at SoFi have changed quite a bit over the last few years. We strongly believe these changes are for the better, but we recognize change of any kind can be difficult. We welcome any additional context you may want to share at firstname.lastname@example.org. In any case, thank you for your time at SoFi.