Smile Brands Reviews

Updated Jan 11, 2021

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4.6
93%
Recommend to a Friend
95%
Approve of CEO
Smile Brands CEO Steven C. Bilt
Steven C. Bilt
840 Ratings
Pros
  • "Great support system from corporate to District Regional Management to Doctors(in 87 reviews)

  • "They also provide great benefits(in 65 reviews)

Cons
  • "No 401K match and/or retirement plan(in 37 reviews)

  • "Use of paper charts rather than being completely digital(in 30 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    COVID-19
    Helpful (2)

    "Top Notch Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - General Dentist in Westminster, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smile Brands full-time for more than 3 years

    Pros

    Smile Brands is one of the best dental companies to work for in both private and corporate settings. There are many positive aspects to working here. My top three reasons; 1. Complete autonomy: I enjoying knowing that when I make a treatment plan for my patients that plan is made between me and the patient. 2. Support: from upper management to specialist in the office are there to help solve problems, work on cases and help me grow in the areas I desire. 3. The company creates outreach programs to give back to the community and they even give back globally. In the recent issues that have hit the world I could not imagine working for a more supportive company. From the CEO and all the work he put into making sure we had all the proper PPEs and safety protocols to my local team, our office are the safest place to work. The employee's and patient's safety has been the highest priority since returning to work during this pandemic.

    Cons

    No company is prefect but for me there are not too many cons for me to list. The one thing that comes to mind is we still use paper charts. However, it was an easy adjustment from when I started.

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    Smile Brands Response

    October 22, 2020Senior VP, Human Resources

    Thank you for your feedback. We appreciate you taking the time to highlight your experience as we work very hard to support every dentist and their Teams. We know that these are not ordinary times but the positive outlook you've shared makes it easier to navigate through. S3 has been a platform widely adopted by everyone and we will continue to keep you and your peers and colleagues safe.

  2. Helpful (2)

    "Not All Departments are Created Equally: Good luck being a part of the good ones"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Smile Brands full-time for more than 3 years

    Pros

    - Most people are really friendly in the office - Learn all that you can for a year and then leave for a job that will compensate fairly.

    Cons

    - Reviews were "encouraged" by top management and then reviewed by managers to ensure we complied. - Departments were often encouraged to make contests around Glassdoor reviews, encouraging one employee to leave multiple reviews. - Cult-like Company Culture - if you dare question the rules or didn't participate in the events, you were a disgrace BUT participate too much and now you getting distracted from work being done. -OT was almost mandated (you were judged and often ridiculed to other coworkers by management for not staying after hours) but then they factored OT into your pay rate when asking for a raise to make it seem like you were earning more.

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  3. Helpful (1)

    "Bad"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Patient Service Representative in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Smile Brands full-time for more than a year

    Pros

    Pay was good but stressful environment

    Cons

    Micro management and under staffer high turnover

  4. "Good solid company to work with"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Office Manager in Hot Springs, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smile Brands full-time for more than 10 years

    Pros

    Strong company in shakey times. They do the best they can to treat you with care.

    Cons

    IT can be challenging but they typically fix the problem with a couple of hours.

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  5. "Home away from Home"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Office Manager in Conway, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smile Brands full-time for more than 3 years

    Pros

    Competitive pay Caring staff(local and corporate) Puts patients and employees first

    Cons

    You work Fridays and some weekends.

    Smile Brands Response

    December 1, 2020Human Resources

    Thank you for your review, and for your 3+ years of service with Smile Brands!

  6. "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Lead RDA in Conway, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smile Brands full-time for more than a year

    Pros

    Benefits, PTO, family oriented corporate company..

    Cons

    Could work in multiple locations and work with multiple doctors.

  7. Helpful (2)

    "Run for the Hills"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Office Manager in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Smile Brands full-time for more than a year

    Pros

    There are no positives about this company

    Cons

    Compensation, Support, Dishonesty, Leadership, Communication

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    Smile Brands Response

    January 5, 2021Human Resources

    We appreciate you taking the time to leave a review and wish that you had a better experience working with us. If you would like to provide us with specific feedback that could help us improve, please contact us at WeCare@smilebrands.com.

  8. "Dental"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Registered Dental Hygienist 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Smile Brands full-time for more than 8 years

    Pros

    Decent employees but not happy

    Cons

    Management and employees changes too often

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  9. "Hard work for all"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Office Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Smile Brands full-time for more than 5 years

    Pros

    Having corporate support in billing, human resources, and payroll, makes an office manager have a few less "to-do" items. With having several local offices in each state supporting you is very helpful as far as staffing and borrowing of supplies.

    Cons

    Having several people to answer to above you is difficult at times. Waiting for responses from upper management on issues is frustrating at times. Pay is not what it should be. Most offices are understaffed or overstaffed at all times. Raises and advances in job positions are few and fair between. Once your have been here for so long, there is no where to move up in the company. Bonus pay is unfair for employees and managers, almost always disappointed.

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    Smile Brands Response

    December 14, 2020Human Resources Business Partner

    Thank you for taking time to leave a review. I'm happy to see that you have support in your day-to-day duties! Your constructive feedback is very much appreciate and I will share with our team.

  10. "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Registered Dental Assistant in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smile Brands full-time for more than a year

    Pros

    Great benefits Good people to work with Flexible schedule for patients and employees as well Using high quality materials for patients

    Cons

    Still using paper charts Not matching 401k

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