Shoppers Drug Mart Employee Reviews about "head office"

Updated Mar 9, 2020

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3.7
69%
Recommend to a Friend
73%
Approve of CEO
Shoppers Drug Mart President Mike Motz (no image)
Mike Motz
485 Ratings
Pros
Cons
  • "Pushy head office with too many customer promotions(in 70 reviews)

  • "Seniority means little if anything; minimum wage job unless you're on the management track; inconsistent hours; not enough shifts(in 64 reviews)

More Pros and Cons

Reviews about "head office"

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  1. "Cosmetic manager"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cosmetics Manager in Riverview, NB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shoppers Drug Mart full-time for more than 3 years

    Pros

    Gives recognition when its deserved. Great staff. Life family

    Cons

    Open till midnight. Theft not being addressed by head office to resolve

  2. "SDM"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Staff Pharmacist 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Shoppers Drug Mart full-time

    Pros

    Associates are also pharmacists and have reasonable expectations of you

    Cons

    Little support from head office

  3. "Good Company with Good perks"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pharmacy Assistant in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shoppers Drug Mart full-time for more than 5 years

    Pros

    The processes set in place are clear to follow and easy and it’s nice that all locations follow it so if you move from one store to another it’s easy to get into the work flow.

    Cons

    Pushy head office with too many customer promotions. Pharmacy should be more focused on the patient’s health and not how many points cards etc can we scan/create each month.

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  4. "Disorganized and understaffed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pharmacist 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Shoppers Drug Mart full-time for less than a year

    Pros

    Pharmacy management software was decent. Had embraced certain aspects of expanded scope of practice.

    Cons

    Poor leadership and organisation. Interference from head office. Money-driven not patient-driven practice. Sold a lot of things that had nothing to do with pharmacy that you'd get asked questions about.

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  5. "Ain’t what she used to be"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cosmetician/Beauty Expert in Vancouver, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shoppers Drug Mart part-time for more than 3 years

    Pros

    Employee discount (although it used to be a lot better back in the day)

    Cons

    Each store are very different. Some are decent to work for some are pure hell. Head office does give all stores security people and it puts us at risk as theft is sometimes a weekly event or more often at some stores. Some of these thieves carry pepper spray and are not afraid of hurting people. Someone I know in the company told me that head office says that bc stores are whiners. That that sound like a company that cares for its staff? They care more about sales (both in store and online) and customers than they ever will you. You are easily replaceable, customers are not. This is not a career; it’s a job. All the good ones figure this out sooner or later and leave. Good for students and even then I would t stay long. Dead end job really. Once you cap out at the maximum pay you’ll have to sell more to make more, but with more and more stores opening and online sales increasing every year its harder and harder to do that. Better off somewhere else.

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  6. "be prepared to work hard"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pharmacy Assistant in London, ON

    I worked at Shoppers Drug Mart full-time for more than 10 years

    Pros

    work with friendly and intelligent professionals

    Cons

    It's a lot of hard work. it seems that every year head office expects more and more from the owners.

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  7. "Great Pay with no work life balance"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Store Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Shoppers Drug Mart full-time for more than 10 years

    Pros

    competitive compensation Good Benefits package Profitable company

    Cons

    Inconsistencies in company visions from different head office people IT support department does not know the company systems Extremely high demands No additional pay for much required overtime for management (salary based) Have to drop anything happening in your personal life for head office people impossible to have a good work life balance Forced to purchase inventory in access of what can be sold

  8. Helpful (2)

    "Employer doesn't value you."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cosmetics Manager 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Shoppers Drug Mart full-time for more than 3 years

    Pros

    Free cosmetic training, with products. Staff discount. Commission for cosmetics staff. Ambitious corporate structure.

    Cons

    Franchise owners don't always understand the business. 90% of locations refuse to pay overtime. Low pay scales. Low commission rate, and off the cost of the products rather than sale price. Don't respect sick days. Will demand more from your position for the same pay. Unreliable coworkers. Head office doesn't understand day to day operations. Most franchises won't hire full time staff, and will opt to hire more part time staff- leaving shifts unreliable. Full time benefits are bare minimum except the drug plan (because they're a pharmacy)

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  9. "Depends on the Store"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Intern - Anonymous Intern 

    I have been working at Shoppers Drug Mart

    Pros

    experience is very valuable here

    Cons

    terrible customers, minimal support from head office and staff

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  10. Helpful (1)

    "Great Concepts, Horrible management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Edmonton, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shoppers Drug Mart full-time for more than 3 years

    Pros

    Employee discount, meet lots of good co-workers

    Cons

    Management focuses on bottom line and not stress levels of employees. Hours are determined by "head office." Problems are not dealt with fairly. HR is a ghost.

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Found 70 reviews