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Shoppers Drug Mart

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Shoppers Drug Mart

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Shoppers Drug Mart Reviews

Updated Nov 28, 2023

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Found 5,655 of over 6K reviews
3.5
63% Recommend to a Friend
57% Approve of CEO

Found 5,623 of over 6K reviews

3.5
63%
Recommend to a Friend
57%
Approve of CEO
Shoppers Drug Mart President Mike Motz (no image)
Mike Motz
1,337 Ratings

What people are saying about Shoppers Drug Mart

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "one of the best things about working at shoppers drug mart is the flexible hours and the people you work with(in 258 reviews)
  • "Fun and there are great people(in 249 reviews)
  • "Helping the community through my work in the pharmacy was very rewarding and the staff was friendly(in 224 reviews)
  • "great coworkers that make the environment fun and enjoyable(in 184 reviews)
  • "Flexible and good benefits for long time.(in 164 reviews)
Cons
  • "low pay; you will not have a raise unless you applied for a higher position..(in 325 reviews)
  • "poor management has lead to cranky customers and a too much theft(in 237 reviews)
  • "If you have a bad manager you will know more than her and she will complain that you didn't have time to clean.(in 120 reviews)
  • "more and more work to do with low salary(in 91 reviews)
  • "Minimum wage not worth it often(in 84 reviews)

Ratings by Demographics

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This rating reflects the overall rating of Shoppers Drug Mart and is not affected by filters.

    1. 5.0
      Nov 6, 2023
      Cashier
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly coworkers The discount benefits

      Cons

      Some of the customers can be rude Can get extremely busy depending on your location

      1. 3.0
        Nov 1, 2023
        Beauty Advisor
        Current Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Coworkers are amazing, great employee discount, vendor training excellent, product assortment good, hourly pay is good for position. PC Optimum points excellent.

        Cons

        -Store Management: varies by location and lacks consistency. Poor HR skills, low EQ/conflict management, afraid for their jobs, lack of support and leadership from the Associate Owner(s). Barriers and poor culture between the departments in the store. The “good Managers have left” or leaving -Corporate Operations: Regional Management/Specialists -terrible, not helpful or constructive, two-faced, very poor communication, authoritarian culture. -Dysfunctional product distribution, order shortages (equals poor sales opportunity) inaccuracies equals inventory errors and losses. All effect sales commission. How commission is paid is not transparent. Loblaws “do more with less” style of business operations is changing the culture and customer experience at Shoppers Drug Mart. Not a safe place to work, solutions for product theft and violent shoplifters/customers do not consider staff protection or safety. Not the great place it once was.

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        1. 1.0
          Nov 28, 2023
          Merchandiser
          Former Employee, more than 3 years
          Maple Ridge, BC
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Close knit community of coworkers.

          Cons

          Lack of communication between managers and staff, low pay, poor maintenance of staff spaces (didn't have hot water in the bathroom or even a functioning tap) and a lack of motivation to improve & rise through ranks. No room or encouragement to get promotions and no benefits unless full-time, but would not make you full-time even if you worked full-time hours.

          1. 3.0
            Sept 27, 2023
            Retail Merchandiser
            Current Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            - up to 30% discount on non-sale items - can't speak for other stores, but the management at my location is reasonably good

            Cons

            - Constantly looming labour budget cuts since the Loblaws buyout of Shoppers. Nowadays we don't even have a dedicated night time cashier except on the busiest days, cash duty is shared between merchandiser and supervisor. There was once a time when we could regularly face the store and check for expired products, but now if you're merch then all you have time to do is stock stock stock because we're always behind. Used to be on top of planograms with full time planogram workers, but now we're constantly behind and the store's planogram is an absolute mess most of the time. Loblaws even wants the cashier to wander off from their till as much as possible so that more people use self-checkout (read: less and less need for cashiers), which leads to some situations where someone will be standing by the till waiting for you to notice them while you're busy with pointless busywork. At some point they even essentially threatened customers with cash-only tills for a bit, because we weren't making our self-checkout goals, needless to say, customers were pretty pissed about that. Anti-customer, pro-profits.

            1. 5.0
              Nov 28, 2023
              Post Office Clerk
              Former Employee
              Edmonton, AB
              Recommend
              CEO Approval
              Business Outlook

              Pros

              good management, valuable experience, helpful colleagues

              Cons

              nothing specific, may be more salary

              1. 2.0
                Nov 28, 2023
                Pharmacy Manager
                Former Employee
                Recommend
                CEO Approval
                Business Outlook

                Pros

                lot of different types of companies under 1 banner

                Cons

                too much work not enough pay

                1. 3.0
                  Nov 26, 2023
                  Sales Associate/Cashier
                  Former Employee, more than 1 year
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  You don't have to have any knowledge of the products you sell in-store.

                  Cons

                  Least trusted retail in Canada. Customers do not like shopping here because of their policies like no price match and guard literally following you from aisle to aisle.

                  1. 5.0
                    Nov 27, 2023
                    Pharmacy Assistant
                    Former Employee, more than 1 year
                    Vancouver, BC
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    good environment, great coworkers, good training

                    Cons

                    fast-paced, customers were mean, hours were bad sometimes

                    1. 4.0
                      Nov 27, 2023
                      Merchandiser
                      Former Employee
                      Toronto, ON
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      good place to start if in highschool

                      Cons

                      don't stay for to long

                      1. 4.0
                        Nov 26, 2023
                        Merchandiser
                        Former Employee
                        Rexdale, ON
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good Management, Easy work and Supportive Co - workers

                        Cons

                        Scheduling not guaranteed, especially if you are part - time

                      Viewing 1 - 10 of 5,623 Reviews
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                      Shoppers Drug Mart Reviews FAQs

                      Shoppers Drug Mart has an overall rating of 3.5 out of 5, based on over 5,936 reviews left anonymously by employees. 63% of employees would recommend working at Shoppers Drug Mart to a friend and 53% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Shoppers Drug Mart employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Shoppers Drug Mart. This rating has been stable over the past 12 months.

                      63% of Shoppers Drug Mart employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Shoppers Drug Mart 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

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                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Julie Ghilotti

                      Hello all. I'm not sure if this is the right place to post this. I've been searching for a job for 8 months now. I'm not sure if it's me or the companies not returning emails. I've had 3 interviews. I've had recruiters say they will email me and no emails. I'm getting really desperate for a job. I have production experience of 10 years. Manufacturing for 4 years. I'm on indeed, glassdoor, monster jobs, cannabis careers, craigslist, LinkedIn. I reved up my resume 3 times. Help please!

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                      Portfolio Manager

                      When I'm applying to a new job, can I reuse letters of recommendation? I'm applying at an org I previously applied at but for a different position. Is it okay to reuse and not even change the position?

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                      1 Comment

                      Morgan Stanley

                      How do you handle a technical question you have no answer to in an interview but related task is listed on the resume as responsibility. What is the best response?

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                      Glassdoor has 5,936 Shoppers Drug Mart reviews submitted anonymously by Shoppers Drug Mart employees. Read employee reviews and ratings on Glassdoor to decide if Shoppers Drug Mart is right for you.