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Shopify Guru Reviews

Updated Apr 20, 2021

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3.2
44%
Recommend to a Friend
85%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
113 Ratings
  1. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru 

    I worked at Shopify full-time for more than a year

    Pros

    Great company to work for. They treat their entry level staff well and give great benefits.

    Cons

    Hard to move up since there is so much competition

  2. Helpful (4)

    "High Pressure not enough training"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    - decent salary and vacation days

    Cons

    - not enough training, its unrealistic to expect guru's to learn everything there is to know about shopify within the month of training and be able to confidently handle a phone call with shop owners - way too much stuff to know about shopify, impossible to know everything - only way to get help on a call/chat is over a messaging system but you don't get responded to quickly and are left hanging with a customer on the phone having to stall - expected to give shop owners business advice but aren't trained on any actual advice or business knowledge

    Continue reading

  3. Helpful (1)

    "Don’t drink the kool aid"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Ottawa, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Shopify full-time for more than 5 years

    Pros

    Pay and benefits are great!

    Cons

    untrustworthy leadership, main focus is sales not support

    Continue reading
  4. "Overall great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Remote Shopify Guru in Ottawa, ON

    I worked at Shopify full-time

    Pros

    Awesome salary and perks (Lifestyle spending account, Health and Dental Insurance), great coworkers, remote, very diverse and welcoming

    Cons

    Need more support for new hires especially during their mentoring

  5. Helpful (1)

    "Stressful Company to work for ( Stay Away)"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru - Remote in Brampton, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Benefits, Training and Co-workers were good. Company leaders are good

    Cons

    Stressful Managers, have to meet quotas and lack of break time. Plus little room for improvement since there are so many gurus

    Continue reading
  6. Helpful (3)

    "Fun if you drink the Kool Aid"

    3.0
    Former Employee - Remote Shopify Guru in Toronto, ON

    I worked at Shopify full-time

    Pros

    Benefits are nice, occasional gifts and bonuses are good.

    Cons

    Dreadfully racist, and extremely unrealistic expectations for employee productivity for everyone who isn't making 60k+.

  7. Helpful (1)

    "Burn Out is real in Support"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Vancouver, BC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for more than a year

    Pros

    The benefits were good and working from home before it was mandatory was nice

    Cons

    You’re just any number, particularly if you’re in a lower ranking role like support

  8. "Fantastic company"

    5.0
    Former Employee - Customer Success Guru - Remote 

    I worked at Shopify full-time

    Pros

    Great company overall. Plenty of benefits.

    Cons

    None that I can really think of.

  9. "Good Opportunity"

    5.0
    Former Employee - Customer Success Guru 

    I worked at Shopify full-time

    Pros

    Great company to work for.

    Cons

    Did not have any downside

  10. Helpful (3)

    "Avoid at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guru 
    Doesn't Recommend
    Negative Outlook

    I worked at Shopify full-time for less than a year

    Pros

    The benefits package is good

    Cons

    Absolutely no support given, the role is extremely stressful and caused me to have panic attacks on an almost daily basis.

Viewing 1 - 10 of 174 Reviews

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