Shopify Customer Support Guru Reviews

Updated Jun 21, 2021

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Found 177 of over 1k reviews

3.3
41%
Recommend to a Friend
87%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
115 Ratings
  1. 5.0
    Former Employee, more than 1 year

    Great company

    Feb 5, 2021 - Customer Success Guru 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for. They treat their entry level staff well and give great benefits.

    Cons

    Hard to move up since there is so much competition

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  2. 5.0
    Former Employee

    Great place to work

    Jun 21, 2021 - Customer Success Guru in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Treated very well by the company

    Cons

    It is difficult to switch departments, specifically out of customer support.

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  3. 4.0
    Current Employee, more than 1 year

    Its pretty good

    May 28, 2021 - Customer Success Guru - Remote 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - flexible - really good overall company culture

    Cons

    - changes happen all the time

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  4. 1.0
    Former Employee, less than 1 year

    High Pressure not enough training

    Feb 8, 2021 - Customer Success Guru in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - decent salary and vacation days

    Cons

    - not enough training, its unrealistic to expect guru's to learn everything there is to know about shopify within the month of training and be able to confidently handle a phone call with shop owners - way too much stuff to know about shopify, impossible to know everything - only way to get help on a call/chat is over a messaging system but you don't get responded to quickly and are left hanging with a customer on the phone having to stall - expected to give shop owners business advice but aren't trained on any actual advice or business knowledge

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    6 people found this review helpful
  5. 2.0
    Current Employee, more than 5 years

    Don’t drink the kool aid

    Apr 20, 2021 - Customer Success Guru in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay and benefits are great!

    Cons

    untrustworthy leadership, main focus is sales not support

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    4 people found this review helpful
  6. 4.0
    Former Employee

    Overall great company

    Mar 6, 2021 - Remote Shopify Guru in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome salary and perks (Lifestyle spending account, Health and Dental Insurance), great coworkers, remote, very diverse and welcoming

    Cons

    Need more support for new hires especially during their mentoring

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  7. 3.0
    Current Employee, less than 1 year

    Stressful Company to work for ( Stay Away)

    Mar 6, 2021 - Customer Success Guru - Remote in Brampton, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, Training and Co-workers were good. Company leaders are good

    Cons

    Stressful Managers, have to meet quotas and lack of break time. Plus little room for improvement since there are so many gurus

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    1 person found this review helpful
  8. 3.0
    Former Employee

    Fun if you drink the Kool Aid

    Mar 8, 2021 - Remote Shopify Guru in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are nice, occasional gifts and bonuses are good.

    Cons

    Dreadfully racist, and extremely unrealistic expectations for employee productivity for everyone who isn't making 60k+.

    3 people found this review helpful
  9. 5.0
    Former Employee

    Fantastic company

    Jan 16, 2021 - Customer Success Guru - Remote 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company overall. Plenty of benefits.

    Cons

    None that I can really think of.

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  10. 3.0
    Former Employee, more than 1 year

    Burn Out is real in Support

    Feb 17, 2021 - Customer Success Guru in Vancouver, BC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits were good and working from home before it was mandatory was nice

    Cons

    You’re just any number, particularly if you’re in a lower ranking role like support

    1 person found this review helpful
Viewing 1 - 10 of 177 Reviews

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