ShopKeep Reviews
Updated Jan 24, 2021
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Full-time, Part-time
English
Job Function
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Job Status (2)
- Current Employees
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- United States - All Cities
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- - Portland, OR, US Area
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- - Belfast, UK Area
English
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Pros
"Catered lunches, sometimes stocked kitchen with food and drinks" (in 18 reviews)
"Great work-life balance as well" (in 12 reviews)
Cons
"Implement a longer, extensive training for either customer care advisors or account executives" (in 16 reviews)
"Growing pains, Turnover, Some unhappy employees" (in 9 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Helpful (11)
"High turnover meatgrinder"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookNo Opinion of CEOI have been working at ShopKeep full-time
Pros
Compensation was recently bumped up, bringing it from far below the median to slightly below. Unlimited PTO is a great benefit. It's the only reason many of us are still here. Several people in Customer Care have managed to move horizontally to other positions.
Cons
Don't be fooled by the attempt to place the veneer of a progressive startup culture or a dynamic, 21st century support team over this thing. ShopKeep Customer Care is little more than an old-fashioned call center. Volume is overwhelming, burnout is rampant. Training is rudimentary. Turnover is staggering. Workload is crushing. Morale is abysmal. Our strategy is based around average handle time, so we rush customers off the phone at all costs and absolutely minimize followup. This leads to a vicious cycle of neverending callbacks over unaddressed issues. There are draconian attendance policies. There are also policies for automatic warnings and termination if you accidentally give out the wrong info on the phone. There is creepy unannounced call monitoring. Our idea of workforce management is to appoint some advisors to roles where they do little more than harass other advisors to cut followup and take more calls. Zero trust in the team. We suck at staffing and our systems prevent us from getting even the basics done for customers, so they are always angry at us. Our daily tools are laughably outdated and inefficient. We use salesforce to do technical support, and we spend a lot of time copying from one part of it and pasting into another. Inflexible 1980s-style procedures create mountains of pointless busywork for everyone. This isn't just "growing pains." A rotten culture of hierarchical behind-covering and thoughtless rigidity has infected the DNA of the team. If you're a career call center drone with zero initiative looking to stagger on to the next endless slog, ShopKeep Customer Care has sadly become just the place for you. If you're conscientious, inquisitive and and into doing good work, avoid at all costs.
Continue reading Pros
colleagues, perks, benefits, role, culture
Cons
nothing at the moment I can think of
"Great place to work at!"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at ShopKeep full-time for more than 3 years
Pros
Everything is amazing! I really enjoy the perks here!
Cons
Not much as every issue is usually addressed.
"Fantastic experience"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at ShopKeep full-time
Pros
My experience so far at ShopKeep has been fantastic. Clear communication between teams and excellent training. Good salary and benefits. Friendly and approachable colleagues and team leads. Generous annual leave.
Cons
None that I can think of.
- Helpful (1)
"Good people, bad management"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookI have been working at ShopKeep full-time for more than a year
Pros
Decent intro to sales for recent grads
Cons
Incompetent management. Bad product and they hire questionable salespeople. Incredibly high turnover rate and bad training overall. Very limited horizontal and vertical mobility
Continue reading - Helpful (2)
"Lots to Improve"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo Opinion of CEOI worked at ShopKeep full-time
Pros
Very good work-life balance, generous PTO and some of the people you work with are really great.
Cons
Boys club exec team Horribly disorganized HR team that never takes the feedback they ask for No structured career growth path outside of Engineering No appreciate for employees outside of Engineering and Sales Management/Execs jump from idea to idea and constantly switch gears without any strategy backing it up
Continue reading Pros
Great People to work with
Cons
There weren't many cons of working here
- Helpful (1)
"Good people and a good company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at ShopKeep full-time for more than 3 years
Pros
Good technical team-mates. Trips to NY and conferences. Management care about their employees. Good work life balance.
Cons
Too many meetings for rituals re: Agile - takes away from the development experience. However this is true in any company.
Continue reading "Smart people, interesting work"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Approves of CEOI worked at ShopKeep full-time for less than a year
Pros
Great people, benefits and interesting work
Cons
Some great managers, some not so great managers.
"Fun"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at ShopKeep full-time for more than a year
Pros
Good company, nice management, Fun people N Goof Money
Cons
No improvement for culture and misscomunication
Continue reading
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