Shangri-La Hotels and Resorts Reviews

Updated Aug 4, 2020

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4.0
69%
Recommend to a Friend
86%
Approve of CEO
Shangri-La Hotels and Resorts CEO  Lim Beng Chee
Lim Beng Chee
68 Ratings
Pros
  • "Good brand name, co-workers are good(in 13 reviews)

  • "1 free meal per shift (not that amazing but people complain a lot about it but I don't(in 11 reviews)

Cons
More Pros and Cons
  1. "Great employer, fantastic colleague standards"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bartender in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Shangri-La Hotels and Resorts part-time for less than a year

    Pros

    - Earned benefits for consistent hours worked in business quarters - External programming benefits - Qualified colleagues and experienced managers

    Cons

    High standards can lead to a lot of turnover and burnout.

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  2. "Good working environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cook 

    I worked at Shangri-La Hotels and Resorts full-time

    Pros

    good pay and supportive management

    Cons

    something you would encounter at every work place


  3. "Great experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Events Manager in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Shangri-La Hotels and Resorts full-time

    Pros

    Opporunity to working in a 5 star hotel with passionate empolyees

    Cons

    Intimate but manageable teams in many departments.

  4. "Safety and Security Officer"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Security Officer 
    Negative Outlook
    No Opinion of CEO

    I worked at Shangri-La Hotels and Resorts part-time for less than a year

    Pros

    Good pay, some nice perks

    Cons

    Two faced management bad mouthing you behind your back. One employee is recording other employees during casual chatting hoping he will get them to say something bad about the hotel and report them at HR. No sick days for any staff. Must take unpaid leave or vacation. There is high turnover of staff. Although Security pay is good, other departments get minimum wage to start.

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  5. "Clean & wash kitchen utensils, pots and pans. Receive & Delivery kitchen orders"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Steward in Vancouver, BC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Shangri-La Hotels and Resorts full-time for more than 3 years

    Pros

    Good company benefits and compensation.

    Cons

    Too much work. Management is complicated and scheduling is not appropriate.

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  6. "Great benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server/Waiter 

    I have been working at Shangri-La Hotels and Resorts full-time for more than a year

    Pros

    Great HR team that genuinely cares about the rights of their employees

    Cons

    Long days and scheduling outside of employees availability.

  7. Helpful (1)

    "It’s alright"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Lead 

    I have been working at Shangri-La Hotels and Resorts full-time

    Pros

    Good branding Good training Fun work environment

    Cons

    Management is hit or miss Long hours for salary staff

  8. "W"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Waitress in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shangri-La Hotels and Resorts part-time for less than a year

    Pros

    Stunning mix of oriental meticuleux and sublime high end luxury.

    Cons

    might not be affirdable enough for a bigger clientele

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  9. Helpful (3)

    "Server"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shangri-La Hotels and Resorts full-time for more than a year

    Pros

    They dry clean your uniforms and we have a cafeteria (only runs at certain hours). Competitive salary Balanced schedule 50% discount to Bosk and afternoon tea The tip out is fair

    Cons

    Management, HR, and higher ups always say that they have an open door policy, but they're quite dismissive. If you bring up a concern to them, they just say that they've been doing it that way for many years. Higher ups like coming to the restaurant and the lounge to entertain people and they want to be treated like VIPs (you only get 15% gratuity from that). They don't care if you're busy or have 10 other tables, they want to be treated like VIPs. It doesn't feel very nice to serve a colleague who is on the clock and they're enjoying a nice bottle of wine (on the clock!) and six course meal. Not set up for success. We have to make our own coffees which is fine, but we're using an ancient coffee machine that always breaks. Management is always micromanaging for you to follow forbes standard, but you just can't be five star if the lounge is open for everyone to sit and there are no hostesses for the lobby lounge. You will get at least once a day people who walk out because they were either hotel guests and expect for you to know them, or they're in business meetings and they assume that someone from their table paid. The kitchen is 10,000 km from the lobby, so if you're a lobby server, expect for your feet to hurt. The tables are really low and are not designed for eating (how is that five star?) They like doing employee surveys in the hotel, but nothing even changes.

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  10. "Recently hired and enjoying it."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Am Server in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shangri-La Hotels and Resorts full-time for less than a year

    Pros

    Hourly wage is very competitive Managers trust and empower their employees The gratuity is very consistent.

    Cons

    Managers building real relationships with their employees.

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