Severn Trent Water Reviews | Glassdoor.ca

Severn Trent Water Reviews

Updated 15 December, 2017
96 reviews

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3.4
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Severn Trent Water Chief Executive Liv Garfield
Liv Garfield
39 Ratings

96 Employee Reviews

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Pros
Cons
  • Senior management are ignorant and sometimes don't even acknowledge team members who aren't on their "favourites" list (in 7 reviews)

  • Lots of changes in the industry could unsettle things within the business (in 3 reviews)

More Pros and Cons

  1. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Stafford, England (UK)
    Former Employee - Operations Manager in Stafford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Severn Trent Water full-time (More than 3 years)

    Pros

    Well paid, pension, terms and conditions, sharesave, nice people

    Cons

    Support mechanisms not great, work life balance, stressfull, fast paced company, promotion opportunities

    Advice to Management

    its 2017


  2. "Variety of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than 3 years)

    Pros

    Big company so lots of different aspects to get involved in

    Cons

    Some jobs can be a bit monotonous

    Advice to Management

    Find out what skills people have and work out what role they would be best at - don't be afraid to have people leave your department


  3. "Severn Trent on track"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Severn Trent Water part-time

    Pros

    Great people and attitude, high commitment and loyalty

    Cons

    Difficult external environment, political involvement makes future uncertain

    Advice to Management

    keep the faith, you are on the right track


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Engineer in Derby, England (UK)
    Current Employee - Programmer Engineer in Derby, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than a year)

    Pros

    Staff are really friendly and career progression and training opportunities are great. Company looks after their staff well with lifestyle schemes

    Cons

    There isn’t much that is really bad about Severn Trent water, they have always looked after me. Sometime there can be a lot of travelling between sites but I suppose that is par for the course with a large organisation


  6. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Engineer in Derby, England (UK)
    Current Employee - Programmer Engineer in Derby, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than a year)

    Pros

    Fantastic training, great promotional prospects, FTSE 100 company, bonus, sharesave scheme, lifestyle benefits, care about their employees, awesome diversity of work, opportunities to move around the business

    Cons

    None I'm aware of at present


  7. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Severn Trent Water full-time

    Pros

    Good company benefits. Lots of opportunity to progress, if you have the right attitude towards it. My immediate managers were brilliant, one on one meetings were scheduled in often to check on productivity and ensure I was happy with everything. The company makes a great effort to keep you in the loop and involved with what's going on. They put a lot of effort into training you and ensuring you're comfortable and ready for the role.

    Cons

    I worked answering phone calls, so there are of course always cons to this (repetitive, can be boring etc). All of my colleges who'd worked in contact centers before told me that Severn Trent was the best of them all. There are targets to hit (call time, call quality, you have to transfer a certain number of customers to an insurance company each day, etc), but I still found I could take my time with customers and provide them service that I was happy with - so even though the targets are there, and there is that slight pressure, I still found the job satisfying. I left because I just didn't enjoy sitting in an office all day.

    Advice to Management

    Keep doing what you're doing.


  8. "Severn Trent in review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coventry, England (UK)
    Current Employee - Anonymous Employee in Coventry, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (Less than a year)

    Pros

    Friendly people, many knowledgable about the system. All staff pull together in a crisis. Training is available for those who need and want it. Flexible working available

    Cons

    Very process driven business mainly due to heavy regulation. Pay scales lower than comparable roles in other industries. Seems a little disjointed in some areas with infighting between depts - could be improved with better communication.

    Advice to Management

    Simplify some of the processes for more efficient and speedier working - empower the right staff to make their own decisions.


  9. "An excellent place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than a year)

    Pros

    I've worked at a number of engineering companies in the past and I would say that Severn Trent Water is a great place to work. They are well led and extremely supportive in training and career development.

    Cons

    Sometimes process (or lack of) can get in the way but this seems to be getting addressed. Things are definitely going in the right direction!


  10. "Rewarding training path to senior role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer Engineer in Derby, England (UK)
    Current Employee - Senior Programmer Engineer in Derby, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than 10 years)

    Pros

    Great people, flexibility and diversity of work. Great training path to achieve external qualifications. Sharesave scheme is also very good.

    Cons

    Ever changing amp periods bring new challenges some feel like going backwards but in general all positive changes. Most concerns can be overcome.


  11. Helpful (1)

    "Expect a career and not a just a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Manager in Birmingham, England (UK)
    Current Employee - Technical Manager in Birmingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Severn Trent Water full-time (More than 3 years)

    Pros

    Severn Trent has many excellent people working for the business. A lot of people have worked there for many years as the business offers a challenging career with job satisfaction. I enjoy working here and enjoy my role as part of a large business.
    It is a good place to work overall.

    Cons

    There are challenges in such a big organisation in making sure you stand out and your efforts are recognised beyond your immediate reporting line.
    Obtaining responses from colleagues in other departments only seems to happen if you chase and chase!
    Salaries seem to differ substantially between staff on the same grading and level. Irrespective of knowledge or ability. The business shows no desire to balance this or even incentivise career progression with salary reward. Beyond annual all employee rudimentary reviews. This demotivates and colleagues do leave and move on and will do so until this is addressed.

    Advice to Management

    Undertake a serious review of salary banding and role grading and make sure staff are paid equally for their role and grade. Irrespective of any 10% salary increase rule. Don’t think colleagues do not know about one another’s salaries.
    Set up something to target and incentivise salary progression, with meaningful advancement having objectives and targets which are achievable with stretch.
    If you recruit new staff and pay more than existing staff at the same level are paid you will lose existing staff to other businesses and any recruitment drive will have been a waste of time and money.


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