Scotiabank Employee Reviews about "team"

Cons

Such unrealistic goals and pressure tactics sometimes used by upper and middle management towards the front line team members. I can only hope there's been change.

Cons

Nothing special to point out in this place. As any other workplace you may come across not so good Managers.

Cons

The company is going through a transition and that sometimes makes for seemingly odd campaigns.

Cons

I've had a great internship experience at the organization

Cons

I'm going to make this as objective as possible. I'm not sure what aspect of this job is the worst but overall, it's pretty terrible from top to bottom. The salaries are so low it's pathetic. The recruiter that hired me was gracious enough to start my wage at 19.74/h and after a year of employment, I got a raise of 7 cents per hour. It isn't just customer service reps that don't get paid well, it's everybody underneath directors. When I say everybody, I mean literally everybody. Analysts clear a little under $1500 bi-weekly, HR recruiters make roughly 60-63k/year and that's an entry level position that commands years of experience and a high level of education to get into. For reference, the person that hired me has a masters degree in HR, has almost 4 years of recruiting experience and makes 60,995/year. Any HR position available in the government, big pharma, or the tech industry pays a 60% premium on these roles. Unless you get into IT at Scotia, just don't bother. The wages are terrible. Getting promoted is exceedingly difficult. If you're unlucky enough to get hired in the contact centre, management will move you around, keep your wage the same and give you more responsibility. This phrase is said so often it's just a cliché but it's true: 'it's not what you know it's who you know'. The end game is extracting the most amount of work from people while keeping the costs as low as possible. Scotiabank is the Nike factory of banks. Customer service, revolving credit, consultant roles (essentially supervisors), loans department and collections are all outsourced roles spread across Colombia, Mexico, and the Dominican Republic. Management...I don't even seriously know where to start. There are roughly 9 managers on the floor at the campus I work out of and 2 of them are good, helpful people. The rest micromanage their teams to the point where staff is just discouraged and have crippled morale. How many times per week can a person be spoken to about how many literal seconds they were in aftercall work prior to taking their break? This is the reality of working at scotiabank in the capacity I work in as a customer service rep; right now, I'm supposed to be working but I called in sick. I hate everything about my job. I don't have a single colleague that likes their job here, and I've only spoken to one person that is satisfied in their current role who also coincidentally told me that 'it's not what you know, it's who you know'. I had the pleasure of speaking to him while I was reversing an NSF fee he was charged. If you can avoid Scotia, then do so. Actually, if you can avoid working any entry level position in any bank, then avoid it. They're all trash. When I say 'entry level' I mean anything from business analyst, HR recruiter, but ESPECIALLY customer service.

Cons

Unfair behaviour amongst the team Current group lead has no people skills and takes credit for his team and never recognizes anyone

Cons

Toxic managers who literally put you down and curse at you. Upper level management does not care about staff complaints. Managers in the collateral team are liars and do not look out for the best in their colleagues. They only care about themselves. Many long dedicated workers are underpaid compared to new hires. Managers have favourites - people who are similar to them.

Cons

Executives do not care about branches, branches will stop career growth to benefit themselves giving false information during interviews.

Cons

Nothing to note. Had a really positive experience.

Cons

Not much room to grow within the division and lacks the ability to move laterally into other areas of the bank.