Scotiabank Senior Financial Advisor Reviews

Pros

Good base salary and try to place you close to home

Pros

Flexible, rewarding, appreciated, moved up quickly, achievements are acknowledged

Advice to Management

Be more team oriented in sales approach

Pros

Great tools for financial planning and lending, and options for helping customers truly become better off with their finances.

Pros

Opportunity to grow
Work as a team
Helping customers

Advice to Management

Support your team whenn needed. Treat your team with respect.
More positive attitude and atmosphere.

Pros

The work environment fosters a good team work culture

Pros

There are sales goals, but they aren't extremely difficult to reach, and customers are assigned directly to you.

Advice to Management

someone dedicated to shadow with new hires to learn the system would be greatly appreciated.

Pros

Good co-workers and a very good product suite

Advice to Management

Realize there's a difference between having integrity and talking about it to protect your reputation.

Pros

Benefits and share ownership plan

Advice to Management

Listen to employees before all good staff leaves

Pros

Great benefits and pension package, competitive salaries. Leading financial planning software, constant focus on upgrading systems. Plenty of different branches and career paths to choose from.

Advice to Management

I have worked for Scotiabank for over 10 years. I have brought forward concerns in our employee surveys and do not feel that there is any motivated change...our goals were altered over the past 2 years to support a more client centred, advice driven approach and get away from selling products. This would lead you to believe that we should be focusing on delivering excellent customer experiences and tailoring our sales conversations to what is best for them, however the amendment to our "Best of the Best" awards ceremonies do not reflect this. The sales officers that achieve the highest SALES volumes are rewarded without any care given to the amount of customer complaints or dissatisfaction with the poor service the advisor gave our clients. I have personally witnessed "leaders" in sales have preferential treatment with high value referrals, see a lack of disciplinary action when complaints are received due to poor service, and a general lack of focus on their service related issues provided the sales volumes keep flowing. As a sales officer, I understand my focus is to sell, however I also have to have the integrity to sell an appropriate product and also SERVICE the client once the sale is complete. I applaud the new NPS system for our clients but this NPS result needs to be tied to our overall rewards system. We do ourselves NO favours by ignoring service issues as we will just lose all the clients out the back door and never get ahead.

I love what I do and I am very successful. I will not leave Scotiabank for any other financial institution. I believe our products are the best and I believe that I can help our clients become financially better off. I have already referred friends and family to work at Scotiabank, but no longer. I feel less and less satisfaction and pride when I leave at the end of a day. If nothing is done to amend the lack of support for sales staff and the focus on sales instead of overall customer satisfaction, more and more good staff will leave.

Pros

Multicultural bank, a great place for entry level into banking industry