Scotiabank Customer Service Officer Reviews | Glassdoor.ca

Scotiabank Customer Service Officer Reviews

Updated 25 February, 2019
16 reviews

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Customer Service Officer

3.1
StarStarStarStarStar
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Scotiabank President and CEO Brian J. Porter
Brian J. Porter
6 Ratings

Employee Reviews

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Pros
Cons
  • "Long hours - difficult to maintain work life balance" (in 77 reviews)

  • "Can't work full time for CR position" (in 42 reviews)

More Pros and Cons

  1. Helpful (1)

    "Bilingual Customer Service Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Officer in Cornwall, ON
    Current Employee - Customer Service Officer in Cornwall, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Scotiabank full-time (More than a year)

    Pros

    Flexible, consistent assistance, amazing customers, great pay, bonuses, incentives, innovative

    Cons

    Work holidays, consistent change

    Advice to Management

    We need to work better together for customers


  2. Helpful (1)

    "Customer Service Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Officer in Halifax, NS
    Current Employee - Customer Service Officer in Halifax, NS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Scotiabank part-time (Less than a year)

    Pros

    Great part-time job for students, the role helps you step into the banking world and you can learn a lot from it.

    Cons

    It's a fast-paced working environment, you not only have to be efficient but also be adaptive to the organizational changes. Each quarterly goal/focus can be different and it can be hard to keep up, must be willing to embrace changes as they occur on a daily basis.

    Advice to Management

    Sometimes goals can be challenging and even conflicting, it is important to keep in mind of what is feasible and what is not when asking front line staff to do something.

  3. Helpful (1)

    "CSO customer service officers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Officer in Halifax, NS
    Current Employee - Customer Service Officer in Halifax, NS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Scotiabank full-time (Less than a year)

    Pros

    Good benefit
    Free banking
    Discount on credit rates

    Cons

    Micro management
    Too much work for very little pay
    Lowest salary among all bank contact center
    Very stressful environment
    They'll have anyone and everyone, so skilled employees are not recognised..

    Advice to Management

    It would be nice to recognise the skills.


  4. "Great Place"

    StarStarStarStarStar
    Current Employee - Customer Service Officer in Toronto, ON
    Current Employee - Customer Service Officer in Toronto, ON
    Recommends
    Approves of CEO

    I have been working at Scotiabank full-time (More than 3 years)

    Pros

    Great culture, ambitious colleagues and overall positive environment

    Cons

    None at all , this place is great !

    Advice to Management

    Management is amazing. Very supportive. Just continue doing what is already demonstrated.


  5. "Customer Service Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Officer
    Current Employee - Customer Service Officer
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Scotiabank full-time (More than 5 years)

    Pros

    Competitive with pay, benefits and work perks. Benefits start immediately when you sign on, as well as vacation and sick days.

    Cons

    Although pay is competitive , the initial amount seems high, but it barely increases over years of being there. Hardly any opportunity with growth and development.

    Advice to Management

    Create more opportunities for employees for growth and job placements. Also start promoting healthier lifestyles for employees, I see a lot of unhealthy behavior in the work place.


  6. Helpful (2)

    "Customer Service Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Officer in Scarborough, ON
    Current Employee - Customer Service Officer in Scarborough, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Scotiabank full-time (More than a year)

    Pros

    Great company, great product, everyone is very friendly

    Cons

    Management needs to keep up the employee training program

    Advice to Management

    In general, keep up the good work, but should react to employee's need for certain training. Also should keep up the average CSO salary. Now it's below market average.


  7. Helpful (3)

    "Scotiabank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Officer in Halifax, NS
    Current Employee - Customer Service Officer in Halifax, NS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Scotiabank (More than a year)

    Pros

    Good pay for low effort job.

    Cons

    Management, hours, bureaucracy, work environment, coworkers.

    Advice to Management

    Pay more attention to your employees. Don't bend over backwards for customers.

  8. Helpful (1)

    "Customer Service Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Officer in Scarborough, ON
    Current Employee - Customer Service Officer in Scarborough, ON
    Neutral Outlook
    No opinion of CEO

    I have been working at Scotiabank (More than a year)

    Pros

    - great pay and benefits
    - great opportunity to learn so much about banking
    - easy to move around to other positions when you get in
    - abundance of diversity

    Cons

    - deal with a lot of stress from customers and managers
    - very disorganized and disorientated environment
    - gaining multiple skills which aren't compensated
    - work long hours

    Advice to Management

    Have a better work-life balance and maybe there wouldn't be an attendance policy issue. Also,do a better job in respect organization skills and what is being taught from managers to staff. All in all, good job and keep up the great work!


  9. Helpful (5)

    "Feels like high school, round 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Officer
    Former Employee - Customer Service Officer
    Negative Outlook
    Disapproves of CEO

    I worked at Scotiabank full-time (More than 3 years)

    Pros

    Fantastic people. The only thing that kept me there were my colleagues.
    The work itself was easy as long as you're comfortable talking to people.

    Cons

    Work/life balance was a promise made straight out of the gate, wasn't a reality until 2 months before they decided to close the contact centre. Incentives were promised, but hard to obtain and only came around once a year.
    Every coaching session, team meeting and corporate policy change was dressed up and 'dumbed' down to a point where they were just using pictures to get the point across.
    If you felt like high school was the high point of your life... Scotiabank is the place for you.

    Advice to Management

    Treat your employees like people instead of numbers!


  10. "great company bad job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Officer in Calgary, AB
    Former Employee - Customer Service Officer in Calgary, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Scotiabank full-time (Less than a year)

    Pros

    benefits right away. great training program, free bank account, free movies. lots of room to move up

    Cons

    force you to sell, must stay in call centre for 1 year before you can move anywhere else.

    Advice to Management

    let people out of the call centre if they do not want to be there