SYKES Reviews

Updated Sep 19, 2020

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3.2
56%
Recommend to a Friend
69%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
1,501 Ratings
Pros
Cons
  • "Most of the team leads were cool except for this one lady who always had mood swings, especially when it was(in 60 reviews)

  • "Most of the mid upper management couldn't care less about employees(in 59 reviews)

More Pros and Cons
  1. "good"

    5.0
    Current Employee - Customer Service Representative (CSR) 

    I have been working at SYKES full-time

    Pros

    Different schedules, vary from 7:30am to midnight

    Cons

    Time zones are mountain time

  2. "my sykes experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Sherbrooke, QC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SYKES part-time for more than a year

    Pros

    good and understanding supervisors at sykes

    Cons

    low pay, few benefits or vacation days


  3. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Recruiter in Wallaceburg, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for more than 5 years

    Pros

    Promotes within, good pay, good benefits, great work/life balance

    Cons

    My experience with SYKES has all been positive.

    Continue reading
  4. "Overall a good company to work for. Great atmosphere and great people to work with. Positive vibes"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service (CSR) in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for more than a year

    Pros

    Being able to work from home.

    Cons

    The pay could be higher.

    Continue reading
  5. "Work from Home"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for more than 8 years

    Pros

    advancement opportunities, work from home

    Cons

    keeping work and home life separate

  6. "Best Opportunity!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Shift Lead 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for more than 8 years

    Pros

    Sykes has provided me with the opportunity to move up in the company while still maintaining a good life/work balance. Our leadership is exceptional and they help guide us on a path to being the best that we can be no matter what our position is in the company.

    Cons

    Sykes does not provide our bunny slippers for our "bunny slipper commute".

    Continue reading
  7. "Just ok"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Assistance Representative in London, ON
    Recommends

    I have been working at SYKES part-time for more than a year

    Pros

    health benefits, nice team leaders

    Cons

    Shifts scheduling can sometimes be inconsiderate because it's done so far ahead

  8. "good guaranteed paycheck for a starting hustle"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Oakville, ON
    Recommends
    Positive Outlook

    I have been working at SYKES full-time for less than a year

    Pros

    good customers, quick learning, guranteed money

    Cons

    can get tiring at times

    Continue reading
  9. "Great place to grow!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for more than 10 years

    Pros

    There are a number of reason why it's a great place but the most important one is the people that make the organisation. We have the best team in the industry.

    Cons

    There are no cons that I can think of currently.

  10. "A company that really cares"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Project Manager in London, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Tremendous people. A very healthy, motivating and productive work environment. A great team, working together to build, innovate, and thrive, offering outstanding customer service to our clients, and our client's customers. This company has real and true values, and takes them very seriously.

    Cons

    Systems could stand to be updated, and integration improved upon.

Found 3486 reviews