SYKES Reviews | Glassdoor.ca

SYKES Reviews

Updated 19 October, 2018
2,511 reviews

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2.8
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SYKES President & CEO Chuck Sykes
Chuck Sykes
1,050 Ratings

2,511 Employee Reviews

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Pros
Cons
  • "Back to back calls can be exhausting, need more employees" (in 32 reviews)

  • "There are not enough Product Specialists to help customer service representatives when they need it" (in 63 reviews)

More Pros and Cons

  1. "Wireless customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at SYKES part-time

    Pros

    Amazing company to work for. I learned a lot

    Cons

    There are no cons for me to say right now


  2. "work at home rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Work At Home Telephone Customer Service Representative
    Current Employee - Work At Home Telephone Customer Service Representative

    I have been working at SYKES full-time (Less than a year)

    Pros

    Can work from home. Possible to move up in a short period of time from what I heard. Need to find out more. Benefits is ok. Still new to this company.

    Cons

    Cannot take paid vacation days before first year of anniversary. Need to invest in appliances before getting hired. Low pay.

  3. "Paid training, good option to work from home."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    If you want to work from home, with complete online, paid training, then this is a good place to start. The trainer was helpful and patient. The company seemed good overall. I unfortunately got sick and wasn't able to actually start taking calls.

    Cons

    The client you're working for only cares about numbers. We had several days of technical problems during training, and we didn't get to make up on those days. We were still expected to start answering calls even though we literally were over 3 days behind on training. Too many people didn't even know how to turn a computer on, let alone open programs, so it was hard for those of us that did know that, there wasn't stuff we could work on in the mean time because we couldn't work ahead. Lot of time wasting. I found it was way too high pressure once we did get to listening to calls and such. Hated the client that you'd be working for, the hours were not good at all.

    Advice to Management

    Maybe separate groups of trainees, make a group of people that knew what they were doing so we didn't have to listen to the trainer telling everyone how to actually use the computers.


  4. "3rd Party Customer Care Agent for Telecommunications Giant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Toronto, ON
    Former Employee - Customer Care Agent in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Work in the comfort of your own home.

    Cons

    Demanding and continuous expansion of job description/ duties. Variable shifts; not knowing what your shift is going to be (within a 12 hour shift window) on any given day.


  5. "Ok"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Steady work from home it's ok

    Cons

    Complaints but you can hang up


  6. Helpful (2)

    "Customer service representative - work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service - Work From Home in Kitchener, ON
    Current Employee - Customer Service - Work From Home in Kitchener, ON
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at SYKES (Less than a year)

    Pros

    They will hire you if you know basic English, can turn on a computer and follow basic instructions i.e click this button, how do you minimize a browser window, what does an icon do. If you want to be treated like disposable cattle, then this job is for you!

    Cons

    You sign a contract that basically says you are at their beck and call, with changing hours daily. They absolutely won't guarantee you weekly hours, and they can temporarily lay you off for however long they want at their whim.


  7. Helpful (1)

    "Con artists"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Customer Service Representative in Ottawa, ON
    Former Employee - Customer Service Representative in Ottawa, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES part-time (More than a year)

    Pros

    Work from home, nothing more

    Cons

    Don't pay out commission, don't give prizes won, poor management, micromanaging.

    Advice to Management

    Read agents posts thoroughly before answering with "check Nova", pay out prizes earned, pay out commission earned. Terrible place to work.

  8. Helpful (1)

    "You will be abused to no end here!!! stay away very toxic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time

    Pros

    none this company is in an enormous amount of trouble. I esacalted the abuse and wrongful treatment to misconduct whom told me they will pull the contract on sykes..

    Cons

    too many to mention they are abusive and very discriminatory. Sykes is in allot of trouble i only got to escalte 20% im back from europe now and now will escalte them and sue them for the abuse stay away please!!! dont even think about applying here.. they are racist as well

    Advice to Management

    you are in big trouble once im done they will pull the contract and all of you will be out of work ..i was abused for the last time and you will pay dearly as your client has you in a very bad light now and it will get worse


  9. Helpful (1)

    "No Contact"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Haven't got the chance to experience this position

    Cons

    I am suppose to start training today. I got no email. I contacted 5 different email addresses. No one has reponded to me as yet. Now they have all my information including my t4, addresss, SIN, etc. I am worried..........


  10. Helpful (1)

    "Modern day slavers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Support Tech in Toronto, ON
    Former Employee - Cable Support Tech in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Work at home & paid training.

    Cons

    Ridiculous evening-only schedule, always work weekends and holidays, no schedule flexibility, horrible customers on phone (rude, abusive)

    Advice to Management

    Offer flexible schedule options, protect agents from abusive customers, allow some weekends OFF.


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