SYKES Reviews

Updated Jan 28, 2022

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Found 5,194 of over 5,791 reviews

3.4
59%
Recommend to a Friend
56%
Approve of CEO
SYKES Founder and CEO  Laurent Uberti
Laurent Uberti
113 Ratings
Pros
  • "I enjoyed a good work environment(in 185 reviews)

  • "Work life balance, great people(in 89 reviews)

  • Cons
  • "Low salary package but accounts offered good incentives(in 96 reviews)

  • "Some managers/team leads much more supportive than others(in 72 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, less than 1 year

      I liked working its them. They are very friendly and helpful.

      Nov 2, 2021 - Customer Service Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They helped us from the basic and you don’t feel stress working with them.

      Cons

      Call flow will be high.

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    2. 4.0
      Current Employee

      good

      Jan 25, 2022 - Customer Service Representative in Winnipeg, MB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      legit great team leads flexibility bi weekly pay

      Cons

      work computer can be slow callers can be tough at times

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    3. 4.0
      Current Employee, more than 1 year

      Chat agent

      Jan 21, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home , good training , open communication Flexible time

      Cons

      No reliability No growth Low pay/ benefits

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    4. 4.0
      Current Employee, less than 1 year

      An ok job to pay the bills

      Jan 15, 2022 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Somewhat flexible schedule Guaranteed hours Friendly coworkers

      Cons

      Low pay Not enough training Customer pressure

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    5. 2.0
      Former Employee, less than 1 year

      Don't plan to stay too long with Sykes

      Jan 24, 2022 - Client Service Representative in Saskatoon, SK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You can work from home

      Cons

      There is no strong staff management interaction when you need assistance

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    6. 3.0
      Former Employee

      Hard job less paid

      Jan 17, 2022 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      support is there no late support

      Cons

      low salary hard job to do

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    7. 3.0
      Former Employee, more than 1 year

      Good company

      Jan 13, 2022 - Call Center Representative in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home is great

      Cons

      No raise in salary no bonus pay

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    8. 3.0
      Former Employee

      Not a bad place

      Jan 11, 2022 - Customer Service Representative in Toronto, ON