SYKES Reviews | Glassdoor.ca

SYKES Reviews

Updated 18 February, 2019
2,709 reviews

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2.8
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SYKES President & CEO Chuck Sykes
Chuck Sykes
1,142 Ratings

Employee Reviews

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Pros
  • "It is a work from home position" (in 502 reviews)

  • "Good work environment, understanding TLs" (in 77 reviews)

Cons
  • "Can be demanding to deal with back to back customers" (in 34 reviews)

  • "There are not enough Product Specialists to help customer service representatives when they need it" (in 66 reviews)

More Pros and Cons

  1. Helpful (1)

    "Wireless customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at SYKES part-time

    Pros

    Amazing company to work for. I learned a lot

    Cons

    There are no cons for me to say right now


  2. "Sykes Canada"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Ottawa, ON
    Current Employee - Shift Leader in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 5 years)

    Pros

    benefits package, flexible hours, work from home

    Cons

    very little room for advancement

  3. "Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Sherbrooke, QC
    Former Employee - Technical Support in Sherbrooke, QC
    Negative Outlook
    No opinion of CEO

    I worked at SYKES part-time (Less than a year)

    Pros

    Fun people, nice events

    Cons

    High demand, low pay, work not stimulating


  4. Helpful (1)

    "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at SYKES full-time

    Pros

    This is a good place to work as long as you do your job and not having issues with stats. Some good managers and co- workers.Work from home and good for family life.

    Cons

    Fast paced with high call volume. Hours are cut short when call volume reduces. Some manager are hard to work with but if you are meeting your stats you shouldn't have a problem


  5. "Cable Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cable Technician
    Former Employee - Cable Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time

    Pros

    work from home is the only thing

    Cons

    This companies training is pathetic. For the rogers training they were all over the place . They expect you to know about certain tools needed when we were not even introduced to the program yet then chastise you for not knowing how to use the tool. The trainers are just going through the motions. They are not organized. Example: When asked what certain anagrams meant the trainer did not even know some of them.

    Advice to Management

    Do not put people in teams put them in pairs. If you have 1 or 2 people that are slower in learning....you do not learn..as the trainer is taking half an hour to get a employee to find a tool or constanly relogging in because of the crappy adobe connect.


  6. "Sykes W@H Canada"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Loyalty Representative in Toronto, ON
    Former Employee - Customer Loyalty Representative in Toronto, ON
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    It's work from home, the training is long and paid and overall pretty easy, they make sure you know everything. The shifts are pretty much all the same and rarely did they change them for me, like other reviews state, but they can be rough. There wasn't much back to back calls, but when there is it's tough and can ruin your stats, leading to a poorly trained team lead pretending to be your friend but also being exceptionally dense and rude.

    Cons

    The systems were terrible. 8 different things open just for a small call, they want your call times low but the systems barely work. I guess it depends on the client. You can't blame the systems on the call either, you just have to suck it up when the customer asks whats taking so long. They wouldn't need half of us to work if the systems worked correctly.

    Advice to Management

    Ask your clients for working systems, I know it's not up to Sykes on what agents have to deal with, but there's seriously way too many systems for something that could be in one. Have some standards for your clients.


  7. "Great work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Chatham-Kent, ON
    Current Employee - Agent in Chatham-Kent, ON
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (Less than a year)

    Pros

    Great place amazing support

    Cons

    I have nothing but good things to say about my time I have been with sykes but I've always enjoyed call center work

    Advice to Management

    Keep up the good work

  8. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES part-time

    Pros

    Worked with me for part time hours

    Cons

    Will terminate you without any notice for one metric, no coaching or warning.

    Advice to Management

    A little more coaching would be nice considering I worked my butt off for this company for 3 and half years. Terminated without warning for one metric was a bit shocking.


  9. "Probably Ok for school aged students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Ok benefit plans, opportunity to learn customer services, then move on

    Cons

    low pay.. good benefit, no family balance


  10. "work from home CSR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at SYKES full-time

    Pros

    Work from your own home. Save time and money on traveling and clothing expenses. Regularly paid every other week. Above minimum wage.

    Cons

    Must be computer savy, work with minimum support, no noise and a great memory.

    Advice to Management

    More training with consistent instructor throughout the whole training program. More attention for slower learners.