SELLBYTEL Group Reviews | Glassdoor.ca

SELLBYTEL Group Reviews

Updated 17 July, 2018
350 reviews

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2.8
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SELLBYTEL Group Founder, CEO & Chairman Michael Raum
Michael Raum
113 Ratings

350 Employee Reviews

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Pros
  • "Work environment is like a typical call center" (in 25 reviews)

  • "Good environment mainly thanks to the people working in the workforce" (in 16 reviews)

Cons
  • "low salary, no career advanement" (in 28 reviews)

  • "They promise you career opportunities, but even if you try hard, it does not really matter" (in 8 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Barcelona (Spain)
    Current Employee - Customer Service in Barcelona (Spain)

    I have been working at SELLBYTEL Group full-time (More than 8 years)

    Pros

    Experienced employee in international customer service departments

    Cons

    Seeking for jobs in morning shifts.

    SELLBYTEL Group Response

    17 Jul, 2018 – Head of Marketing International

    Thank you so much for your rating! We are pleased to see that you have an overall positive outlook of our company. At the same time we are sorry to see that you are less satisfied with other aspects... More


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Advisor in Oeiras (Portugal)
    Former Employee - Senior Customer Service Advisor in Oeiras (Portugal)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SELLBYTEL Group full-time (Less than a year)

    Pros

    Great work environment, helpful managers and good options to progress.

    Cons

    High stress associated with working in a call centre environment.

    SELLBYTEL Group Response

    4 Jul, 2018 – Head of Marketing International

    Thank you for your rating.

    We are very happy to read that you enjoyed a great work environment, surrounded by helpful managers and with the possibility to develop your career. On the other hand... More

  3. "Not as bad as people think"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support T2 in Barcelona (Spain)
    Current Employee - Tech Support T2 in Barcelona (Spain)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SELLBYTEL Group full-time (More than a year)

    Pros

    A good place to start from,

    Cons

    depending on position , shifts can get tough

    Advice to Management

    to look after good workers

    SELLBYTEL Group Response

    4 Jul, 2018 – Head of Marketing International

    Thank you so much for your rating! We are pleased to see that you consider our company a good place to start your career and that you have a positive outlook of SELLBYTEL. At the same time we are... More


  4. "Miserable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at SELLBYTEL Group full-time

    Pros

    The location of the office

    Cons

    Low salary with no increase, poor management, do not care about the employees

    SELLBYTEL Group Response

    17 Jul, 2018 – Head of Marketing International

    Thank you so much for your rating! We are very pleased to see that you enjoyed your time at SELLBYTEL located in a strategic location. At the same time, we are sorry to see that you were less... More


  5. "bad salary - no motivation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Barcelona (Spain)
    Former Employee - Sales in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SELLBYTEL Group (Less than a year)

    Pros

    - time schedule
    - no pressure at all

    Cons

    - salary
    - motivation
    - no carreer plan

    SELLBYTEL Group Response

    17 Jul, 2018 – Head of Marketing International

    Thank you for your rating. We are very pleased to see that you enjoyed your time at SELLBYTEL. At the same time, we are sorry to see that you were less satisfied with other aspects of your position... More


  6. Helpful (2)

    "Good company..if you own it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Barcelona (Spain)
    Former Employee - Customer Service Representative in Barcelona (Spain)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SELLBYTEL Group full-time (Less than a year)

    Pros

    They are quite professional
    Nice colleagues
    Good projects

    Cons

    - They make alot of money out of you and they are not afraid to show it.
    - low salary and not good chance of getting your bonus
    - Processes which could be improved are blaimed on the project company (it’s what they want) but if you speak to this company they never said this.
    - It is very difficult to get your bonus, they even have people employed who have to make sure I dont get my bonus.
    - They treat you like you work for the biggest company in the world but they forget the salaries are low and they do nothing to motivate their employees.

    Advice to Management

    There are two types of enployees at SBT; people who want to live in Barcelona and need to get money to get by and people who want to make a career. However, all people are treated the same. People who are serious at working at SBT are not motivated, and have no chance in making serious money. This is a shame because SBT can be the best at what they do.

    SELLBYTEL Group Response

    4 Jul, 2018 – Head of Marketing International

    Thank you so much for your rating! We are very pleased to see that you enjoyed your time at SELLBYTEL within a good project and surrounded by quite nice and professional colleagues. At the same time... More


  7. "Not a nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in Barcelona (Spain)
    Former Employee - Recruiter in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SELLBYTEL Group full-time (More than a year)

    Pros

    The people in the teams are great

    Cons

    The Senior management behaves like something from a movie, there are extremely unfriendly, unapproachable and treat staff with total distain

    Advice to Management

    Leave!

    SELLBYTEL Group Response

    17 Jul, 2018 – Head of Marketing International

    Thank you for your rating.

    We are happy you were part of the SELLBYTEL team. On the other hand, we are sorry to see that you were less satisfied with some aspects of your position. We respect... More

  8. "Human Resources Recruitment Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruitment Specialist in Barcelona (Spain)
    Former Employee - Recruitment Specialist in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SELLBYTEL Group full-time (More than 3 years)

    Pros

    Along with a moderately modern office based in a good location, the only good addition to working in the HR department was the team who helped each other in the daily chaos and lack of organisation resulting from poor management.

    Cons

    Although there was a lot of potential in the team there were endless problems problems working in this department. First was the salary and the lack of transparency with explaining bonuses... the salary is less than a majority of agents (which is amusing considering the department requires experience and studies whereas the agents only require to speak a language - no experience needed). Bonuses were removed for no reason and when employees questioned management about this there was never a clear answer- you just had to wait until the end of the month to find out if you were lucky enough to afford living in Barcelona.
    The management were inexperienced and badly directed - they failed to think ahead and learn from the continuous mistakes they made.
    Management was more interested in gossiping about your private life than trying to address all the issues the department was accumulating. There was lack of structure and everything was "urgent", sometimes you'd arrive to office to find out you had to fly to Mallorca or Malaga that day without any prior notice.
    Furthermore were the endless mind games with management failing to identify individual skills and take advantage of them. All that they cared about was trying to hide their ongoing failure to the projects in the company.
    We didn't hire agents with any skills needed for the job - we were instructed to "hire a German because s/he speaks German".
    Since the management changed this place has become a incubus of poisonous gossip and politics for the self gain of the person sitting on the big seat.

    Advice to Management

    Considering your only experience is working as a customer service advisor and you got to this position from waffling and manipulation you should open your greedy eyes and see how your department is collapsing around you.
    Even with your current staff, it is a game of finding the next available job - nobody is committed to you as you are committed to nobody but yourself.
    Everyone knows how you cut costs to benefit your pocket and your greed has blurred your vision of reality.

    SELLBYTEL Group Response

    17 Jul, 2018 – Head of Marketing International

    Thank you for taking the time to rate our company. We are sorry to see that you were less satisfied with some aspects of your job. We are without a doubt a company that requires high performance. We... More


  9. "sellbytel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Prague (Czech Republic)
    Former Employee - Anonymous Employee in Prague (Czech Republic)
    Negative Outlook

    I worked at SELLBYTEL Group full-time

    Pros

    open door policy, clean offices at the customers' side.

    Cons

    no benefits at all, no structured corporate environment.


  10. "Not a good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Barcelona (Spain)
    Former Employee - Account Manager in Barcelona (Spain)
    Doesn't Recommend

    I worked at SELLBYTEL Group full-time (Less than a year)

    Pros

    There was an international environment

    Cons

    Salaries are extremely low
    HR is very unorganized and de-motivating
    Employees are not treated with respect, and it seems as though the work we do is meaningless and only to artificially boost call times

    SELLBYTEL Group Response

    10 Jul, 2018 – Head of Marketing International

    Thank you for your rating.

    We are happy you were part of the SELLBYTEL team. On the other hand, we are sorry to see that you were less satisfied with some aspects of your position. We respect... More


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