Rue Gilt Groupe Customer Service Representative Reviews

Updated Oct 9, 2019

To filter reviews, or .
2.5
13%
Recommend to a Friend
Rue Gilt Groupe CEO Mark McWeeny
Mark McWeeny
0 Rating
  1. "Good environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY

    I worked at Rue Gilt Groupe part-time for more than a year

    Pros

    Fully stocked kitchen, fun ppl

    Cons

    Sucks they closed our dept down but not much con

  2. "Enjoyed working here"

    3.0
    Former Employee - Customer Service Representative 

    I worked at Rue Gilt Groupe full-time

    Pros

    coworkers were great, benefits, nice office

    Cons

    commute was a little long


  3. "Salary"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Limerick, Limerick
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Rue Gilt Groupe full-time for more than 3 years

    Pros

    Free cereal, toast, fruit, coffee. Fun atmosphere to work. Really good Xmas and Summer staff parties.

    Cons

    Minimum wage salary with minimal increase every 12 months. Very little scope to progress. Can get mind numbingly boring after 5/6 months.

    Continue reading
  4. "Perfect for part-time work for Students"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Limerick, Limerick
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Rue Gilt Groupe part-time for more than a year

    Pros

    - Flexible work hours - Positive work environment - Strong training and development within role - Close location to university - Excellent software and network - great response time for technical issues and outages

    Cons

    - Very few opportunities for development within other areas of Gilt Groupe - CS is very much an Island of its own. - Poor incentives and rewards for long term employment and senior staff

  5. "Good only as a stepping stone, not good for career development"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Limerick, Limerick
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Rue Gilt Groupe full-time for more than a year

    Pros

    -Very easy to make friends, they really promote this from day one and everyone is really friendly. -Great place to learn new, small skills -Open plan office -Relaxed kitchen area with couches & TV, fully stocked fridge of cans of coke, 7up, etc. -Fantastic health insurance scheme with Laya -Good employee discount -Close to UL, ideal for nearby students looking for a part time job

    Cons

    -High stats do not matter if you've been out sick a handful of times, they will hold this against you if you ever want to progress even when your work is spectacular (e.g. can be denied even full time hours because of this but will then be hounded for additional hours/overtime -Management on occasion come in 5/10 minutes later than when their shift is meant to start, but will reprimand employees for being 1 minute late. -Pay is quite low compared to other call centers in the city. Also no real promotions and only offering responsibilities on top of CS role

    Continue reading
  6. Helpful (3)

    "Customers were great, management not so much"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Rue Gilt Groupe part-time for less than a year

    Pros

    Customers were generally great to talk to and work with, and fellow reps were pretty easy going, hardworking, and fun to be in the trenches with.

    Cons

    Management is awful. Just awful. There were many policies that required management to sign off and approve of prior to making things happen, yet management (20 something hipsters, most of them) was almost always unresponsive or didn't respond in a timely manner, and would regularly contradict policies by telling you to decide for yourself and act put out that you had the gall to ask something so stupid. Always had time to breathe down your neck for calls that exceed five minutes though. A very demoralizing experience, working for Gilt. Oh, and everything I ever bought from Gilt was junk that broke within days.

    Continue reading

Choose a different language and keep reading other reviews.

Found 6 reviews