Rue Gilt Groupe Customer Service Representative Reviews | Glassdoor.ca

Rue Gilt Groupe Customer Service Representative Reviews

Updated Mar 21, 2019

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Found 5 reviews

2.4
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13%
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Rue Gilt Groupe CEO Mark McWeeny
Mark McWeeny
0 Ratings
  1. "Enjoyed working here"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at Rue Gilt Groupe full-time

    Pros

    coworkers were great, benefits, nice office

    Cons

    commute was a little long

    Rue Gilt Groupe2019-03-21
  2. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Limerick, Limerick
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Rue Gilt Groupe full-time for more than 3 years

    Pros

    Free cereal, toast, fruit, coffee. Fun atmosphere to work. Really good Xmas and Summer staff parties.

    Cons

    Minimum wage salary with minimal increase every 12 months. Very little scope to progress. Can get mind numbingly boring after 5/6 months.

    Advice to Management

    Management very good and professional.

    Rue Gilt Groupe2018-08-28
  3. "Perfect for part-time work for Students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Limerick, Limerick
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rue Gilt Groupe part-time for more than a year

    Pros

    - Flexible work hours - Positive work environment - Strong training and development within role - Close location to university - Excellent software and network - great response time for technical issues and outages

    Cons

    - Very few opportunities for development within other areas of Gilt Groupe - CS is very much an Island of its own. - Poor incentives and rewards for long term employment and senior staff

    Rue Gilt Groupe2017-06-27
  4. "Good only as a stepping stone, not good for career development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Limerick, Limerick
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Rue Gilt Groupe full-time for more than a year

    Pros

    -Very easy to make friends, they really promote this from day one and everyone is really friendly. -Great place to learn new, small skills -Open plan office -Relaxed kitchen area with couches & TV, fully stocked fridge of cans of coke, 7up, etc. -Fantastic health insurance scheme with Laya -Good employee discount -Close to UL, ideal for nearby students looking for a part time job

    Cons

    -High stats do not matter if you've been out sick a handful of times, they will hold this against you if you ever want to progress even when your work is spectacular (e.g. can be denied even full time hours because of this but will then be hounded for additional hours/overtime -Management on occasion come in 5/10 minutes later than when their shift is meant to start, but will reprimand employees for being 1 minute late....

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    Advice to Management

    Please please please take these reviews into account and do not disregard them as disgruntled past employees. Your employees need to be advocates for Gilt but only when they feel like they matter. It is wonderful that there are areas to gain skills in, but it is insulting when you rave about the growth of the company when CS reps are in the same bottom-of-the-food-chain role at the end of the day with no remuneration....

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    Rue Gilt Groupe2017-01-20
  5. Helpful (3)

    "Customers were great, management not so much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rue Gilt Groupe part-time for less than a year

    Pros

    Customers were generally great to talk to and work with, and fellow reps were pretty easy going, hardworking, and fun to be in the trenches with.

    Cons

    Management is awful. Just awful. There were many policies that required management to sign off and approve of prior to making things happen, yet management (20 something hipsters, most of them) was almost always unresponsive or didn't respond in a timely manner, and would regularly contradict policies by telling you to decide for yourself and act put out that you had the gall to ask something so stupid. Always had time...

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    Advice to Management

    Clear out the kids running the ship because they drive away all of the grown ups who actually care about the customers.

    Rue Gilt Groupe2014-10-16
Found 5 reviews