Ruby Reviews
26% would recommend to a friend
(382 total reviews)
Stephanie Copeland Weber
25% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The culture here is great and I have never known another company that lives its values the way Ruby does." (in 18 reviews)
- "Management has been doing their best to implement polices that try to help with burnout but its still going to happen." (in 24 reviews)
- "Have they ever sat and reflected as to WHY people need time off the moment they have PTO available?" (in 22 reviews)
Ratings by Demographics
This rating reflects the overall rating of Ruby and is not affected by filters.
Found 382 of over 387 reviews
Updated Nov 30, 2023
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- 4.0Nov 10, 2022SupervisorFormer Employee
Pros
Perks, free food, social friday
Cons
None in general for the compnay
Ruby Response12moThank you for taking the time to leave a review and thank you for your time at Ruby! Now that we all work remotely, we do miss our in-person events, snacks in the breakroom, and fashion Fridays - but our People & Culture team continues to innovate ways to help Rubys create community and build connections. We are happy to hear that you enjoyed your time at Ruby and wish you the best of luck in your next adventure.
- 3.0Nov 15, 2022Customer Service RepresentativeFormer EmployeeToronto, ON
Pros
Great place to work, great coworkers and lots of fun in the office! I was ready for a change in Carreer and this is why I left, but definitely a great environment If I wanted to keep working on the same field
Cons
Of course you could always get paid more.. but for that time wasn't too bad
- 1.0Nov 2, 2023Tier 2 Customer Service RepresentativeCurrent Employee, more than 5 years
Pros
Good pay and ability to work from home.
Cons
As someone who has been at Ruby for over 5 years, it truly pains me to leave such a poor review on what used to be an amazing place to work. Unfortunately Ruby was bought out not long ago and things took a downhill turn very quickly. MAP Communications took a successful business full of happy employees with amazing benefits and practically gutted us for parts; leaving employees depressed, drained, and feeling like just another number. Employees no longer have access to the same great benefits we once did and any “perks” we once had are a thing of the past. Work-life balance is no longer something management cares about after almost every one of the original members of upper management were either fired or quit due to the changes put in place by MAP. Do yourself a favor and don’t let the pay, ESOP, and ability to work from home fool you. Find a different company who isn’t owned by MAP Communications - you’ll be glad you did!
17Ruby Response11hTransition periods, especially due to acquisitions, can be challenging for everyone involved. With the process of aligning our businesses together under one company structure, changes to benefits and policies are inevitable. Our commitment to our core values and our people remains strong. We continue to provide a generous benefits package, with comprehensive health/medical coverage and a 75% full match for employees and their families. While leave allowances have been reworked to align with our company's other divisions, we've proactively increased hourly pay to ensure no negative impact on your overall compensation. Your feedback is important, and we are dedicated to supporting our employees during these transitions.
- 1.0Oct 21, 2023ReceptionistCurrent Employee, more than 5 years
Pros
None anymore. The best parts of Ruby are gone, or are on the chopping block.
Cons
Constant, high pressure environment. Benefits are now garbage. Referral bonus is a day off if the person you referred works for a year. One day off. Wow. PTO has been slashed in half. Unpaid time off is gone. The old handbook used to encourage employees to take the time off for their wellbeing and mental health. No care is given for employees now as they are expected to show up and be in their seats without bathroom breaks or time to step away from the phones. The people who read these reviews and respond don't actually work the receptionist job, so take anything they say with a grain of salt, especially when it comes to the workload of the job. MAP has done nothing to incorporate our culture, they have done nothing to make us feel welcome, and the ESOP is a joke.
33Ruby Response11hWorking in a call center environment can be a demanding role that does not align with everyone. Following a schedule with designated breaks and lunches is a standard practice in these environments. Ruby and Map alike focus on promoting from within, with many leaders at various levels starting their careers on the frontlines. Our benefits package has changed; however, it continues to be generous with comprehensive health/medical coverage and a 75% full match for employees and their families, and the added benefit of participating in the Employee Stock Ownership Plan with a kick-start given to each Ruby.
- 1.0Nov 28, 2023ReceptionistCurrent Employee
Pros
Honestly, I feel like the headline is enough. MAPS bought out Ruby, and MAPS is an awful company. They don’t treat employees fairly, they don’t treat their customers right, and they’re ruining what was an incredible company. There are no pros in my opinion.
Cons
They took away bonuses, they let go of amazing employees, they transferred employees to other companies they own (without permission), and they took away a WHOLE LOT of benefits. Way too many to list, that’s for sure.
11Ruby Response10hAligning benefits across divisions was one of the changes that came with this acquisition. However, we continue to provide a generous benefits package, with comprehensive health/medical coverage and a 75% full match for employees and their families. While leave allowances have been reworked to align with our company's other divisions, we've proactively increased hourly pay to ensure no negative impact on your overall compensation. Additionally, we opted to provide an increase in compensation to all employees participating in an incentive program, even though staff attainment was low. This adjustment put more money into the hands of our Rubys than the retired bonus program. As we have realized efficiencies through our updated technology, we have been able to preserve service quality, with less staff. In the spirit of keeping our Rubys employed we opted to transition some of our staff without any impact to their benefits, pay, or schedules. We value your feedback and can assure you that our commitment to our Core Values remains intact. Our values continue to be the compass used to make decisions and navigate changes through this acquisition.
- 1.0Nov 30, 2023ReceptionistCurrent Employee, more than 3 years
Pros
MAP Communications is going to be paying out Ruby employees at the end of the year because they got rid of our sabbatical program (1 paid month off plus $1k bonus). The only pro is that I no longer am forcing myself to work for this terrible company and will be leaving as soon as we receive the payout. Don’t let the WFH “perk” fool you, it will make your precious home feel like a prison.
Cons
Literally everything. You are treated like nothing but a number and they look for reasons to fire you. Everyday I clock in, it feels like they’re trying to have a “gotcha” moment to up our occurrences (you get to accumulate 8 before they fire you). Ruby used to be great and offer bonuses if you hit the metrics goal, MAP not only got rid of those bonuses, but they will also fire you if you don’t hit the goals. They got rid of all the fun perks that made you feel like a valued employee (quarterly bonuses, quarterly freebie wellness day off, wellness funds, parental leave, the list goes on). The new metrics they’re shoving down our throats are unattainable, but that’s done on purpose so they can fire us or force us to quit. They’ve made it so there’s absolutely no wiggle room to be a human (like taking a step away from your desk after a heavy call, using the restroom, even taking a sip of water in between calls-ALL of this WILL be counted against you). You either have to sacrifice your ACW (which needs to fall within 10-18 seconds), or your ADH (which needs to meet 95%, meaning you have about 3-5 minutes per day allotted for being late and/or using the time to take a quick BRB). My mental health has been at an all time low these past few months since MAP started making all these changes. I could write a book about how badly I despise this company and working for them.
1 - 1.0Nov 10, 2023ReceptionistFormer Employee, more than 3 years
Pros
If you are into masochism then please apply for this company.
Cons
Slave drivers. Benefits were cut, metrics tweaked in a way they’re impossible to meet. The false positivity is a cancer. Awful place to work. It used to be very nice and I felt very empowered at first, but very rapidly I realized I was in a very emotionally abusive relationship with my work. I was not listened to. Whenever I tried to inquire about my performance to learn how to do better I was shut down with toxic positivity that really didn’t help me at all.
9 - 1.0Sept 7, 2023ManagerFormer Employee, more than 5 yearsPortland, OR
Pros
WAS a business that cared about employees WAS a business that cared about customers WAS a business that had transparent leadership WAS a business that had integrity
Cons
Since Map Communications (which also operates under Posh) bought this business, they have: 1. told employees they can not tell anyone who owns the business 2. fired 90% of the leadership team (close to 50 people), 3. threw out brand new technology for an in-house cheaper solution with fewer features 4. moved customers to said this platform without any notice, consent or plan 5. closed all operations in Oregon (the company's headquarters). 6. continued to operate as though this business is still Ruby and run by Ruby
42Ruby Response3moThank you for taking the time to share your feedback. Our new owners are a team of dedicated professionals who are committed to preserving the positive aspects of Ruby while striving for a better tomorrow. We understand that change can be unsettling and acknowledge that our recent merger has resulted in some changes and streamlining to ensure long-term success, including new systems and organizational restructuring. Through these changes, our focus has been to ensure our Rubys are supported and cared for and minimize disruption to our customers. While there have been many rapid changes made in short order, we are nearing the end of our major system migrations and look forward to a period with more consistency ahead. MAP’s Technology team is working through a backlog of bug fixes and feature additions that will recreate some key functionality we had in our old system, along with brand-new functionality to improve our ability to help our customers. Since Ruby was founded in 2003, our structure, practices, and policies have been constantly evolving—and our business will continue to evolve, as we streamline processes and create efficiencies that balance both supporting our team members and delivering on our commitments to our small business customers. While we are disappointed to hear your feedback about our ownership change and subsequent changes, we support you making the choice that feels right for you. We appreciate your time and service at Ruby, and we wish you the best of luck in your future endeavors.
- 1.0Oct 5, 2023Anonymous EmployeeCurrent Employee, more than 5 years
Pros
Work from home and decent pay.
Cons
Literally everything else. MAP has totally stripped our company of any culture, compassion, benefits, community. Managers are being forced to treat people like numbers and it's horrible. It's clear the only thing they care about is money, not taking care of their employees. I guess everyone is replaceable on the Frontline level. I would not recommend this job to any one. I've been here almost 5 years and thought this would be my forever job. I'm not so sure now. This is no longer Ruby.
34Ruby Response2moOur commitment to your well-being and professional growth remains unwavering. Our coaching practices and performance goals which are necessary in all businesses are important for creating exceptional service to our customers, while ensuring that we continue to provide an environment where employees can thrive. With any acquisition there are changes that occur in order to unify policies and procedures.
- 2.0Oct 23, 2023Anonymous EmployeeFormer Employee, more than 3 years
Pros
Work from home and flexible schedule.
Cons
Ruby used to have an incredible reputation in the Portland tech space as a great place to work with a supportive and inclusive culture and excellent benefits. It also used to be considered one of the top providers in the industry and beloved by customers for both the service and customer interactions with employees. That all changed during 2023 and Ruby no longer resembles the company it once was. Essentially has been a car gutted for parts by the new owner and I assume will be nothing more than any other call center soon.
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Ruby Reviews FAQs
Ruby has an overall rating of 2.4 out of 5, based on over 387 reviews left anonymously by employees. 26% of employees would recommend working at Ruby to a friend and 22% have a positive outlook for the business. This rating has decreased by -20% over the last 12 months.
26% of Ruby employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Ruby 2.6 out of 5 for work life balance, 2.5 for culture and values and 2.3 for career opportunities.
