Rogers Communications Employee Reviews about "upper management"
Updated Sep 17, 2019
Recommend to a Friend
Approve of CEO
Joe Natale
562 Ratings
Pros
"Good benefits including health insurance as well as wealth accumulation" (in 219 reviews)
"Great benefits , lots of opportunity" (in 191 reviews)
Cons
"Need to make an effort to set boundaries for work life balance" (in 110 reviews)
"Upper management needs a little direction" (in 51 reviews)
Reviews about "upper management"
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"Intern"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookNo opinion of CEOI worked at Rogers Communications part-time for less than a year
Pros
All good No problem, very friendly
Cons
Upper management needs to provide better training.
Rogers Communications2019-02-25"Customer service Agent"
StarStarStarStarStarNo opinion of CEOI have been working at Rogers Communications
Pros
Discount, work from home, insurance plan, pension plan, paid volunteer day, paid sick days.
Cons
Call centres are the worse. Management is never around. When you seek assistance they look away. Floor supper is rammed. Call centre politics by management, senior management make it a toxic place. You are not allowed to go above and beyond you must stay on your lane. Upper management is not aware of the toxic environment the call centres have especially the Durham location. You must work mandatory over time. No... accommodation for child care or emergencies. If you are not in the in crowd you are not going to be helped. You can not be sick more then one day per month or you lose your payout, if you are sick more then 3 times in a quarter you will get written up. Management is not about the employee experience they are about the amount of less work they have to do.
Show MoreAdvice to Management
Start doing mandatory checks on your cell centre sites without informing anyone on the sites and speak to your front line if you truly want to change the culture and environment.
Rogers Communications2019-09-17"A good place to start"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookI have been working at Rogers Communications full-time for more than 3 years
Pros
Friendly and helpful colleagues )team managers. Good on your resume Benefits and compensation goes a long way
Cons
Upper management needs a little direction
Advice to Management
They need to understand the business more, reshuffling of management frequently probably does not help
Rogers Communications2019-08-03- Helpful (1)
"Mixed bag"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Rogers Communications full-time for more than 5 years
Pros
Lots of opportunities. Great people. They invest in their employees.
Cons
Old fashioned corp org is not ready for today's challenges. CEO and upper management vision and direction does not get trickled down to working level. Structure and process does not allow for a lot of innovation.
Advice to Management
Rethink the structure. Give more flexibility to your teams. Put the customer first and focus on long-term strategies.
Rogers Communications2019-05-05 "Overworked and low salaries"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I worked at Rogers Communications full-time for more than a year
Pros
- OMP office (Tim Horton's, subsidized cafe, gym) - Friendly people - Great benefits
Cons
- Upper management doesn't care about staff - Low salaries - Always working overtime
Advice to Management
Pay your employees what they deserve to get the best work.
Rogers Communications2019-04-29- Helpful (2)
"Worst place I've ever worked."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI have been working at Rogers Communications full-time for more than a year
Pros
-phone bill discount -manager who got got stuck with us is super dedicated -made me really appreciate getting a higher education so I never have to deal with the level of nonsense this company gets away with.
Cons
-upper management doesn't care at all -high turn over rate, there is always understaffing -area manager could care less about us and leaves us with only one manager when it's a dual brand store
Advice to Management
Actually support slower stores instead of just focusing on the busy stores. You neglect and use your dedicated employees. You are the worst kinds of humans
Rogers Communications2019-04-13 "Alright job"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Rogers Communications full-time for more than 5 years
Pros
Decent money and fun people to work with
Cons
Management and upper management are sheep
Rogers Communications2018-11-30- Helpful (1)
"Terrible work culture and salary"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNeutral OutlookNo opinion of CEOI worked at Rogers Communications full-time for more than 3 years
Pros
The people on the team were great! I've never worked with a more dedicated and passionate group of people. They made coming to work everyday worth it
Cons
Upper management doesn't care about exploiting employees and ensuring that they are set up for success. Incompetent people seem to all fail up the ladder, instead of being let go. Big corporate culture that only cares about getting the most out of you and providing no opportunities for growth. They'll only care once you hand in your letter of resignation.The only way to move up is to leave and come back.
Rogers Communications2018-11-05 "Good company to work for, horrible management at director level and above"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookNo opinion of CEOI worked at Rogers Communications full-time for more than a year
Pros
Salary, benefits, colleagues, rebates on services
Cons
Upper management, work in solos, against change and improvement
Advice to Management
Listen to your employees suggestions - you hire smart professionals not to tell them what to do but for them to tell you what to do.
Rogers Communications2018-08-09- Helpful (2)
"Very good for a few years, not so much lately."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNegative OutlookNo opinion of CEOI have been working at Rogers Communications full-time for more than 8 years
Pros
Good benefits and employee discounts on company products. Possibility of buying company shares and company contributes 25% the first year, 33% the second and 50% starting on the 3rd year but must register to the Share accumulation plan.
Cons
Lately, upper management on some Departments impose decision without accepting employees inputs. Stressful environment mostly due to unorganized ways of doing things.
Advice to Management
Listen to your employees more, value their contribution . Actually walk the talk, otherwise you're losing credibility.
Rogers Communications2018-03-13
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