Rogers Communications Employee Reviews about "long hours"

Updated Dec 8, 2020

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Found 62 of over 4,650 reviews

3.9
75%
Recommend to a Friend
86%
Approve of CEO
Rogers Communications President and CEO Joe Natale
Joe Natale
1,246 Ratings
Pros
  • "Good learning opportunities good benefits(in 275 reviews)

  • "Great benefits/stock options (matching pension, rrsp and stocks)(in 222 reviews)

  • Cons
  • "Sometimes it is hard to have work/life balance(in 119 reviews)

  • "Long hours with angry customers(in 62 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "long hours"

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    1. 5.0
      Former Employee, more than 8 years

      Great place

      Oct 28, 2020 - IT Manager in Brampton, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible, work from home, gym

      Cons

      Long hours and very demanding

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    2. 2.0
      Former Employee, less than 1 year

      Not for everyone

      Nov 19, 2020 - Call Center Customer Service Representative in North York, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      you can make extra money when you sell extra packages training is adequate

      Cons

      Honestly. I really didn't like the working environment for me personally. It always felt like the team manager on the floor who are there to support the agent and help them take escalation calls, didn't want to do their jobs and most would rather sit at their desk area making jokes with other managers, coming in late, or would tell you to take the escalation yourself because they didn't feel like it (they wont admit they don't want to take it, they'll just says some b.s trying to 'empower' you to take the call yourself, even if the customer directly asked for the manager. I burned out really quick at this job. It felt demeaning, you cant even go to the bathroom without using your personal time (5 min allotted) and you can really only use this time wisely. It felt demeaning. You have sick days, but if you use them you are made to feel like you don't care about the company, and they pull you in for a meeting if you called in sick, or if you've called in sick a few times in one month. It really could just be that i didn't like my managers, because other managers seemed more understanding, easy-going and less intrusive in your personal life. This job definetely runs you down and burns you out. Wouldnt recommend for someone who has desires to pursue other career options. Working at a call center can cause you to be depressed as it made me, you work long hours sometimes, the calls can give you serious anxiety and anger when you have customer saying awful things to you and you get NO support from your line managers who get PAID to SUPPORT you. Its just b.s and I suggest you just look for a job somewhere else and save yourself the headache and depression

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    3. 4.0
      Former Employee, less than 1 year

      Technical Support - Internet

      Oct 30, 2020 - Technical Support Agent in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good pay, good benefits, good team leaders, good training

      Cons

      rotating shifts, long hours, working holidays.

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    4. 4.0
      Current Employee, more than 3 years

      Not nad

      Aug 18, 2020 - Customer Service Representative in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      social environment, not too many calls on some days,

      Cons

      Long hours in cc service can get old eventually

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    5. 2.0
      Former Contractor, less than 1 year

      Not the best but also not the worst. It's generally a Yes Sir culture.

      Aug 21, 2020 - Designer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are generally nice and approachable.

      Cons

      -Very long hours. Expect work past 5 pm voluntarily. -Rigid practices. It always takes so much fight to even change one small thing. -Hard for designers to grow because the business always takes over major product decisions -Always push for fast delivery and then more problems come later -Promoted incompetent people to become managers who involve you in their political games. -Higher-level execs are almost unreachable. I actually have no clue what they do to our organization.

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    6. 5.0
      Current Employee

      Good start to it career

      Jun 12, 2020 - Technical Support Consultant in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Good pay Benefit package is great

      Cons

      Long hours with angry customers

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    7. 4.0
      Former Employee, less than 1 year

      Good company

      Apr 21, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very good benefits and support

      Cons

      less flexibility and long hours

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    8. 4.0
      Former Employee

      Lots of opportunities

      Apr 9, 2020 - Director in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company is in a number of industries... lots of opportunities to get exposure to various industries.

      Cons

      Long hours. Old systems. Company got rid of defined benefits pension plan.

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    9. 5.0
      Former Employee, less than 1 year

      Impressive

      Mar 7, 2020 - Customer Service Representative in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Kind people, no micromanagement. Opportunity for growth. My own manager was great and was kind and fun and a good person.

      Cons

      Long hours of work. Not good work life balance. Growth at company is slow. The management at the very top is problematic. Too much bureacracy.

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    10. 3.0
      Former Employee, more than 3 years

      Rogers sales rep

      Dec 16, 2019 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Fair base pay - Good commission

      Cons

      - Competitive - Stressful - Management - Long hours

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    Viewing 1 - 10 of 62 Reviews

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