River Island Clothing Reviews | Glassdoor.ca

River Island Clothing Reviews

Updated 17 October, 2017
601 reviews

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3.0
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River Island Clothing CEO Ben Lewis
Ben Lewis
193 Ratings

601 Employee Reviews

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Pros
Cons
  • Low pay - paid basic minimum wage with no opportunity to increase (in 37 reviews)

  • Expect to work long hours over the Christmas period (in 30 reviews)

More Pros and Cons

  1. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    Pros

    Excellent Company
    Met some cool people whilst working there

    Cons

    Working hours
    Treat you unfairly if you don't have a voice in the company

    River Island Clothing Response

    12 Jan, 2017 – Recruitment Officer

    Thanks for your review. We're glad you enjoyed your time with us.


  2. "Life in retail industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Adviser in London, ON
    Former Employee - Sales Adviser in London, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time (More than a year)

    Pros

    Go staff discount is really goood

    Cons

    Foot fall could have been better


  3. "Terrible Experience - IT/RI Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Drone in London, ON
    Current Employee - IT Drone in London, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Payroll/Summer Fridays
    Er, that's about it

    Cons

    Bullying
    Lack of opportunities
    Poor management
    Intimidation
    Bullying
    Advertising a person's job whilst they are still there and not telling them.
    Constant threats about losing your job.
    Pay is laughable.
    Crappy support payments and unrealistic expectations.
    Dull, dull, dull.
    Permanent staff treated very badly compared to contractors.
    Contractors have been shafted too.
    Massive turnover of staff.
    Forcing older staff out of the company.
    Unable to retain the new recruits.
    Give holiday, but expect you to just drop it for no compensation if they need you in.
    Unable to speak freely or criticise the regime - only very positive comments are allowed.
    HR are pathetic and seem to encourage the management's terrible behaviour, rather than trying to stop it.
    IT/RI Tech at River Island is Hell - morale is low, management are dictatorial and everyone is frightened.
    Please don't join this terrible company.

    Advice to Management

    Open your eyes and spend some time on the shop floor.
    Listen to your leavers' interviews and act on them
    Take a very close look at your senior management - you have some very bad apples.
    Take the bullying problems you have at your company seriously.
    Be aware you are pushing some people to breaking point/breakdowns because of the bullying and intimidation.

    River Island Clothing Response

    22 Sep, 2016 – Recruitment Officer

    Thanks for your review.


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  5. "Love working here!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in London, ON
    Current Employee - Sales Assistant in London, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at River Island Clothing full-time (More than 3 years)

    Pros

    I work with a small team of around 20 people.
    Collectively everyone is so hard working so the work load does not just fall on one person.
    Amazing staff discount.

    Cons

    The pay. Minimum wage only.
    Considering it is a company which turns over billions they should atleast give staff a pay rise.

    Advice to Management

    Stay the way you are.
    Keep all the bitchiness out and everyone will be happy.

    River Island Clothing Response

    16 Feb, 2016 – Head of Talent Acquisition

    Thank you for your lovely review, I will pass on your feedback


  6. "Lots of Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing full-time (More than 3 years)

    Pros

    Leadership team continue to take feedback on board and increase their presence in the business. High accountability and flexibility in my particular area.

    Cons

    Unclear progression path and employees are not necessarily given opportunities based on their strengths. A lot of work to be done around transparency of information, company vision and the part employees have to play within the bigger picture - this is especially poor at store level. Decision making and the speed at which new initiatives are launched is slow.

    Advice to Management

    The potential is there to improve upon these issues, however this needs to start from the CEO whose presence is not felt enough and when it is, comes across as though he lacks passion for the brand and the focus is solely on profit. A few tips on charisma from Richard Branson wouldn't go amiss.


  7. "part time sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Leeds, England (UK)
    Current Employee - Sales Assistant in Leeds, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time (Less than a year)

    Pros

    Good Pay Salary
    Staff discount
    Get to chose your own working hours

    Cons

    Training Program/Induction is vague


  8. Helpful (1)

    "Sadly, they don’t seemed to have listened"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing full-time (More than 10 years)

    Pros

    They know what they are doing!
    As a retailer there isn’t many that could do it better. Very organised and processed driven. Fast paced and they train you well on all aspects, including transferable skills e.g. Health & Safety and Employment Law. Internal progression is encouraged and salaries at Store Manager level are relatively good.

    Cons

    Pressure, pressure and more pressure. They expect a lot for their money.
    Unfortunately by the recent reviews it doesn’t seem like senior management have listened and the middle management are still ruling by fear.

    Advice to Management

    Remember that your nothing without your people! Try and find a way for your teams to have a voice - and the confidence that they can be truly honest with their feedback. The middle management will tell you what you want to hear. Give your teams a platform to be able to tell you what it is really like out there.
    They work really, really hard and sometimes (well a lot of the time), you expect just far too much. There are some very talented people out there, but if they’re too scared to speak up or have their spirits broken by overbearing middle management, how will they ever shine.


  9. "River Island"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time

    Pros

    40% discount and opportunity to progress, also uniform allowance every 3 months.

    Cons

    Pay isn't particularly high, but it is about what you would expect for the job role.


  10. "Dated but strong."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Manchester, England (UK)
    Current Employee - Sales Assistant in Manchester, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at River Island Clothing part-time (Less than a year)

    Pros

    Outstanding staff benefits & a solid pay system. Great training. New store layouts are good, and management are amazing. Room for promotion is avaliable and opportunity for progression is welcomed.

    Cons

    Systems such as tills and MPOS Scanners are incredibly outdated and are slow. Hangers for garments are weak & garments are on the floor easier as a result.

    Advice to Management

    Organisation and time-keeping could be improved.


  11. "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at River Island Clothing part-time

    Pros

    40% Discount, Staff Uniform, Good co-workers

    Cons

    Poor pay, Bad Management at times


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