Ricoh Canada Reviews | Glassdoor.ca

Ricoh Canada Reviews

Updated 11 October, 2017
71 reviews

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2.6
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Approve of CEO
Ricoh Canada President and CEO Glenn Laverty
Glenn Laverty
43 Ratings

71 Employee Reviews

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Pros
  • good training and management support (in 4 reviews)

  • Great people enjoyed the job while it was there (in 4 reviews)

Cons
  • Sales and management do not get involved with the customer after the sale has been completed (in 4 reviews)

  • low pay, bureaucratic part of a corporation makes getting things done take longer (in 4 reviews)

More Pros and Cons

  1. "IT Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh Canada full-time

    Pros

    Work life Balance, timings etc etc etc

    Cons

    Compensation, compensation, compensation, growth opportunity

    Ricoh Canada Response

    11 Oct, 2017 – HR Coordinator

    Thank you for taking the time to provide your feedback.

    It is great to hear that you enjoyed the work life balance at Ricoh. We encourage our employees to have an open discussion with their... More


  2. "Good people, but lots of structural challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ricoh Canada full-time

    Pros

    Flexible work environment, bonus incentives, lots of training opportunities, diverse work force, national presence, customer focused

    Cons

    Communication process could be improved within the organization, very competitive industry, long to medium-term strategy by the leadership is unclear, not always customer focused.

    Advice to Management

    Focus on improving your work culture. Focus less on reading from teleprompters and emails and more direct interactions with ground-level workers.

    Ricoh Canada Response

    13 Oct, 2017 – HR Coordinator

    We appreciate you taking the time to provide us with your feedback. Ricoh prides itself in recognizing, rewarding and providing growth opportunities for all employees. We are also committed to... More


  3. Helpful (1)

    "Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh Canada full-time

    Pros

    Good Location, office is new.

    Cons

    Executive Management lacks vision and ability. Too much OLD BOYs network gets in the way of doing and improving. Management promotes people based on years of tenure and politics rather than merit and ability. Promotes incompetent people based of politics.

    Advice to Management

    Clean house and put the right people in positions based on Merit rather than politics. Take a look at yourselves and create an improvement plan.


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  5. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mississauga, ON
    Former Employee - Anonymous Employee in Mississauga, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ricoh Canada full-time (More than 3 years)

    Pros

    Very respectful, open and communicative environment. I was hired by an amazing director who was open to my thoughts and ideas. He empowered me to do my best and encouraged me when I was doing a good job along with provided guidance when needed.

    Cons

    The long term strategies were not clearly defined. There was no plan or sales objectives shared therefore it was difficult to understand where the focus should be.

    Ricoh Canada Response

    10 Oct, 2017 – HR Coordinator

    Thank you for taking the time to provide your feedback. We are glad to hear that you enjoyed our respectful and open environment, in addition to having a supportive Director that empowered you and... More


  6. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician
    Former Employee - Field Service Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh Canada full-time (More than 10 years)

    Pros

    The people in the field

    Cons

    The management cannot maje decisions on anything

    Advice to Management

    Get a spine and make decisions before the company collapses.

    Ricoh Canada Response

    11 Oct, 2017 – HR Coordinator

    Thank you for taking the time to provide your feedback. We regret to hear that your experience while working at Ricoh was not consistent with our culture and values.

    We invest a significant... More


  7. "Great Coworkers but low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Services Specialist in Toronto, ON
    Former Employee - Senior Services Specialist in Toronto, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh Canada full-time (More than a year)

    Pros

    Great coworkers, good benefits package, modern clean work environment, room for growth and promotion

    Cons

    Low rate of pay, high stress, little to no reward intensive for hard work

    Advice to Management

    Pay scale is very low in relation to the level of work and stress placed on employees. The Ontario wage increase will go some way to help this but intensive on Ricoh's part is necessary as general employee moral is low.

    Ricoh Canada Response

    13 Jul, 2017 – HR Coordinator

    Thank you for taking the time to provide your feedback. It is great to hear that you enjoyed working in a collaborative team and work environment. Ricoh prides itself in recognizing, rewarding and... More


  8. "It was a good place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ricoh Canada full-time

    Pros

    Great people enjoyed the job while it was there

    Cons

    same information entered multiple times for one task

    Ricoh Canada Response

    6 Jul, 2017 – HR Coordinator

    Thank you for taking the time to provide your feedback. We are glad to hear that your experience at Ricoh was enjoyable. We are proud to say that our best resource is our people and it is refreshing... More


  9. "Swimming with the sharks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Edmonton, AB
    Former Employee - Business Development in Edmonton, AB
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh Canada full-time (More than a year)

    Pros

    Some laughs but overall, very stressful.

    Cons

    business processes, commissions, training are no good. Everything takes for ever to do, commissions are usually wrong and bonuses are not paid accurately (more work for me to go back and make sure, I'm being paid fairly)

    Advice to Management

    step down.

    Ricoh Canada Response

    19 May, 2017 – HR Coordinator

    Thank you for taking the time to provide your feedback.

    We regret to hear that your experience while working at Ricoh was not consistent with our culture and values. We make every effort to... More


  10. Helpful (3)

    "Felt like working in Philippines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at Ricoh Canada (More than 5 years)

    Pros

    Stable job for starting. Big corporation but a start up mind set.

    Cons

    Surrounded by Filipino people always and mostly from one family.

    Advice to Management

    Please have diverse environment. And stop giving jobs only to people related to one person in LDS.

    Ricoh Canada Response

    20 Apr, 2017 – HR Coordinator

    Thank you for taking the time to provide your feedback. We regret to hear that you did not feel that the work environment was diverse from a people perspective. Ricoh implements many practices that... More


  11. Helpful (2)

    "Sean Magee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Toronto, ON
    Former Employee - Account Manager in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ricoh Canada full-time (More than a year)

    Pros

    Entrenpreneurial, competitive environment that develops your sales skills for a future career in the industry. Good entry level sales environment that provides you the basics skills (cold calling, prospecting, and presentation skills)

    Cons

    Poor training environment - specifically their training processes. Always looking over your shoulder, not cooperative. Forced to work individually

    Advice to Management

    Develop a sense of purpose and loyalty to the brand instead of only pushing sales quotas and targets. Develop talent and pay accordingly to reduce employee turnover

    Ricoh Canada Response

    8 May, 2017 – HR Coordinator

    Thank you for taking the time to provide your feedback. We are glad to hear that you valued Ricoh’s competitive and entrepreneurial environment and that you obtained skills that will help you in your... More


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