Restoration Hardware Reviews

Updated Jul 9, 2020

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2.7
34%
Recommend to a Friend
42%
Approve of CEO
Restoration Hardware Chairman and Chief Executive Officer Gary Friedman (no image)
Gary Friedman
378 Ratings
Pros
  • "Great people, Nice Company Values(in 50 reviews)

  • "Gallery managers are easy to work with for the most part(in 36 reviews)

Cons
More Pros and Cons
  1. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Halton Hills, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Restoration Hardware part-time for less than a year

    Pros

    - professional environment - accommodating with scheduling

    Cons

    - you do not make commission

  2. "growing pains"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Restoration Hardware full-time for less than a year

    Pros

    great staff, in a nice neighbourhood with nice restaurants and shops

    Cons

    inconsistent management and misleading role expectations

  3. Helpful (3)

    "Not As Advertised"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Leadership Associate in Vancouver, BC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Restoration Hardware full-time for less than a year

    Pros

    Exceptional design team, solid business platform, the company is forward moving and profitable.

    Cons

    Leadership is lacking in continuity, communication and clear vision. Say one thing, do another behaviors. Determining if they are an interior design gallery or a retail sales store seems to be an internal struggle. Your day-to-day job is not going to be what they tell you it will be.

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  4. "TOXIC ENVIRONMENT."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design Consultant in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time for more than 3 years

    Pros

    - The other design consultants - you will make some life long friends. - 25% discount off of member pricing (it's not really 50%..) - Restaurant discount on food - Exposure to high end clientele If you are straight out of school and need a stepping stone this is an okay opportunity, but you will learn everything you need in 6 months. Do not torture yourself more than this.

    Cons

    SO MANY.. WHERE DO I EVEN BEGIN.. Management: the leaders play favorites and flirt with the associates. Some have been fired due to misconduct. There is a large gap in communication, the leaders and boss do not care to respect your personal life nor are appreciative of the time, work and effort you commit and invest. "Design Team": there is no room to grow within the company. There is a hierarchy where you report to the design team and are continuously belittled (even though your educated could qualify as the same or more as them). The company strives to label themselves as a "design firm" but does little decor work and is only retail minded. You are not paid commission - yet the leaders only focus all meetings on sales and your goals. If you are not praised and on top you receive no acknowledgement for your accomplishments. On Boarding: The 3 week on boarding is bar far the least informing which does not set you up for success. As many leaders have resigned, the gallery is professionally an unorganized mess. They give you a handbook of all material you are to learn and you are to shadow before working independently, but they do not cover all content and will leave you on the floor without proper training. Job Description - the responsibilities of your job are VERY vague and unclear. You are only there for SALES not for design. Work Environment- incredibly hostile environment. many people have resigned and gone on leaves due to the impact on mental and physical health. My advice is to avoid this place at all cost. You will be hired as part time and fulfilling full time hours - which then leadership will make difficult for you to transfer to FT and receive any benefits. MANY of the leaders are BULLIES (esp the female design leader) and should of been let go years ago due to their inappropriate behavior. Values: The CEO is very cult like - they idolize Gary in a very odd way. The leaders will use the values against you and in their day to day but do not practice them for the good. RH BRAND/PRODUCT - The brand is beautiful but the pieces are incredibly over priced for what you pay. Customer service team is great but as a representative for RH you will learn that the company has so many faults. Majority of your day to day tasks will be dealing with client issues. You will soon learn how slow and un-innovative the company is (the back end is ridiculously outdated). Summary - Hostile Work Environment.

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  5. "Business organization is a mess"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Design Consultant in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Restoration Hardware part-time for less than a year

    Pros

    Good Employee discount (50%) Pay (above min.)

    Cons

    Weird culture (they idolize the CEO) No work life balance Management only cares about themselves

  6. Helpful (2)

    "Great pay, horrible bosses"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware full-time for more than a year

    Pros

    Great pay. Some managers are good. Good coworkers are like family

    Cons

    Toxic work enviroment. Daily verbal abuse from management. Bad coworkers are lazy and you have to pick up the slack. Mostly will hire warm bodies to fill positions

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  7. "DC"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Design Consultant 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Restoration Hardware part-time for less than a year

    Pros

    Great work environment and team environment!

    Cons

    Low pay to employees selling luxury furnishings

  8. Helpful (4)

    "Hospitality"

    1.0
    Former Employee - Anonymous Employee in Toronto, ON

    I worked at Restoration Hardware full-time

    Pros

    There’s a lot of potential if they treated their staff well

    Cons

    Absolutely the worst and most toxic work environment I have ever experienced. And I stayed a whole year. A wasted year of my life being treated so badly.

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  9. Helpful (2)

    "Sales Associate"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Restoration Hardware part-time

    Pros

    - Works with a busy schedule

    Cons

    - Lots of workplace drama - No room to move up

  10. "Work Environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Restoration Hardware

    Pros

    Tries to be an open and supportive environment that pays attention to employees feeling. Working with lots of creative people. In the store you get to work with lots of clients and build your experience very quickly.

    Cons

    Sometimes oversell the company to employees with promises of greatness but you end up selling furniture on a sales floor.

Found 821 reviews