Redbox Employee Reviews about "upper management"

Updated Oct 9, 2020

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Found 25 of over 339 reviews

3.9
70%
Recommend to a Friend
86%
Approve of CEO
Redbox Chief Executive Officer  Galen Smith  (no image)
Galen Smith
62 Ratings
Pros
  • "4 day work week, available overtime, good benefits(in 27 reviews)

  • "flexible schedule, decent mileage reimbursement, good management team(in 20 reviews)

  • Cons
  • "upper management doesn't know what they're doing(in 25 reviews)

  • "They are contractors for other kiosks bad(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "upper management"

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    1. 5.0
      Former Employee, more than 5 years

      Lots of fun, but big changes were coming!

      Sep 25, 2020 - Regional Operations Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Somewhat flexible work schedule, clear expectations, ability to telecommute.

      Cons

      No pipeline for feedback to upper management. Senior leaders were often blind to the problems the field faced until it became too big of an issue to ignore. No room for advancement. Waves of layoffs periodically in higher positions to adjust for the eventual end of physical disc rental. Accepting a position at ROS or above means you are the first person ousted when the layoff train runs again. At 7 years on the job, I had the shortest tenure in my area and was laid off after seeing many friends go the same way over my entire tenure. Lower level field positions remarkably safe as long as they did their jobs consistently. Ultra-liberal in core beliefs, though not anti-conservative.

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      1 person found this review helpful
    2. 3.0
      Current Employee, more than 8 years

      Enjoyed working here

      Oct 9, 2020 - FST in Oakbrook Terrace, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Schedule, Holidays off, 401k plan, and good benefits

      Cons

      upper management doesn't know what they're doing

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      2 people found this review helpful
    3. 2.0
      Current Employee, more than 5 years

      Wish they cared more about employees

      Jan 22, 2020 - LSR in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free lunch, company outings, and that's about it

      Cons

      No secret upper management & essentially the company doesn't care about the employees

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    4. 3.0
      Former Employee, more than 5 years

      Great Benefits Horrible Field Management

      Jul 11, 2019 - Field Service Technician in South Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits were amazing and you could work on your own schedule for the first few years

      Cons

      If upper management needs a scape goat they will find one to save their own butts... all good managers were fired

      1 person found this review helpful
    5. 4.0
      Former Employee, more than 3 years

      Great company to work for!

      May 8, 2019 - Regional Operations Supervisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility was outstanding. Perks were very good.

      Cons

      No room for upward movement in most cases unless you are willing to relocate. Not a lot of transparency from upper management with decisions that affect the front-line employees and leadership.

      1 person found this review helpful
    6. 1.0
      Former Employee, more than 5 years

      Standards of business conduct are ignored

      Apr 9, 2019 - Anonymous Employee in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Redbox brand is widely known thanks to easily recognizable Redbox kiosks in many locations

      Cons

      Upper management ignore obvious instances of conflict of interest and allow non-compliant actions to take place.

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    7. 2.0
      Former Employee, more than 5 years

      Don’t work here.

      Aug 31, 2018 - Financial Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      When I started it was a great company, but after about 4.5 years it went to crap. Flexible schedule and paid mileage, until they took it basically away.

      Cons

      The people that get promoted are suck ups. If you don’t kiss up to RMs no matter how much more qualified one is than a kiss up, even with imaculate reviews, always going above and beyond, doing jobs over your position, you will not get promoted. It’s not based on merit. Nevertheless, they will have you write actions plans, etc for them to “consider” you for promotion then steal them, present them to upper management, and implement them. That was my final straw after over 6 years of being told they were going to promote me. Talk about feeling used.

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      1 person found this review helpful
    8. 1.0
      Former Employee, less than 1 year

      Don't. Just don't.

      Jan 14, 2018 - Fsr2 in Easton, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is difficult to find any Pros other than the simple fact that it was a job/employment. If desperation is the only option, then go for it. Otherwise, keep on looking.

      Cons

      Very poor local management. They spent a lot of money flying me to their headquarters in Chicago for a week of training which, after all of the fluff and needless introductions to corporate entities that could not care less about the field, amounted to maybe 5 hours hands on training. Territory for an FSR2 in my area was enormous and with the metrics always being watched made for a tough time when upper management came calling. Lack of any leadership in the field. It was mostly "Go do this and don't bother me with any issues" (the local field manager had a side business that demanded his time over RedBox employee issues). No support or loyalty from peers. It was a definite "every man for himself" environment. There was supposed to be a company car provided but local management could never seem to get one for me in the time I was there. Extremely inferior technology that broke daily. Now, my job was to fix the kiosks. However, when the territory included more than 250 kiosks and half of them had issues at any given time, the metrics for up-time and problem resolution time became impossible to meet. The work/life balance was nonexistent. We were told that "technically you're not on call but if your phone rings after hours you better answer". And answer I did. My very first day on the job a fellow FSR2 flat-out told me "They will get free time from you". And they got plenty of unpaid hours of my time due to logging hours and mileage and support call details as well as unpaid travel time outside of the set-in-stone 8 hour workday. Never did just 8 hours a day the entire time but only got paid for 8 hours. "They" were keeping to a hard and fast regional budget at the time which cost employees time and money. These are just a starting point for the cons. Oh, and one last thing: The manager rewarded his employees for a job well done by ordering free shirts from RedBox and giving them away as rewards.

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      2 people found this review helpful
    9. 2.0
      Former Employee, more than 8 years

      Regional Operations Supervisor

      May 26, 2017 - Regional Operations Supervisor in Oakbrook Terrace, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Pay overall Flexible Schedule Bonus pay

      Cons

      Micro Managed No Future Plan from Management High Turn-Over in the Upper Management

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      2 people found this review helpful
    10. 4.0
      Former Employee, more than 5 years

      Fun place to work

      May 10, 2017 - Business Intelligence Systems Analyst in Oakbrook Terrace, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibile, casual, fun, intelligent people, interesting work

      Cons

      constant changing priority, poor direction from upper management

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      1 person found this review helpful
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