Rakuten Kobo Reviews

Updated Nov 26, 2021

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Found 173 of over 210 reviews

4.2
90%
Recommend to a Friend
95%
Approve of CEO
Rakuten Kobo President and CEO Michael Tamblyn
Michael Tamblyn
73 Ratings
Pros
  • "First of all, there's a pretty good work/life balance(in 11 reviews)

  • "There are a lot of smart people and you never feel like it's all on you to make anything successful(in 11 reviews)

  • Cons
  • "A little more structured since the pre-Rakuten days, and most of the original exec team have moved on(in 9 reviews)

  • "I you hav a family they AE not family focused by rather you work long hours and socialized within kobo area(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      Best Culture and Coworkers

      Nov 16, 2021 - Software Developer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Top tier culture, very inclusive and the company was absolutely excellent to its employees during the pandemic * Interesting problems to solve and everyone is encouraged to have a voice

      Cons

      * Release cadence is a bit behind the times, and fear is often the main motivator for these processes remaining the same

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    2. 2.0
      Former Employee, more than 1 year

      Great WLB and Culture, terrible compensation

      Nov 26, 2021 - Software Developer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great WLB, rarely work outside of 9-5 Your co-workers and peers are easy to work with and great people to chat with Interesting things to work on

      Cons

      Compensation is significantly below market rate. They have not kept up with market trends and most of the top employees are leaving to other companies for a significant bump. This bleeds into other areas as well, recruiting new employees is also a significant challenge due to this Promotions are also very insignificant, They consider the % increase of your current salary when giving a raise not market rates or paying fairly across different teams. Promotions happen only once a year, you could be working a level above your current title for a full year before any recognition The R&D department has been having very high turnover leading to projects being delayed and deadlines not met, creating frustration as teams are understaffed but expected to deliver the same output The parent company Rakuten has significant control over the decision making

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      2 people found this review helpful
    3. 3.0
      Former Employee, more than 1 year

      Decent Place to work

      Nov 19, 2021 - Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Reasonable salary and job expectations

      Cons

      Total restructure of a successful company after being bought out.

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    4. 3.0
      Current Employee, more than 5 years

      Pretty good

      Nov 9, 2021 - Merchandiser in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Kobo is a pretty good place to work. They were very supportive through COVID. Benefits are good, although no pension.

      Cons

      Supportive of working from home. It can be difficult to move up in certain departments.

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    5. 3.0
      Former Employee, more than 3 years

      Not the place to grow your career

      Nov 4, 2021 - Anonymous Employee in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The people (on the non executive and management level) are great. All very friendly and generous with their time - Flexible WFH options

      Cons

      - Raises and promotions are given to the select favourites every year. When the same five to ten names constantly get promoted without acknowledging the other people on the team that helped achieve the goals it is clear favouritism that is transparent to everyone in the company. That being said, unless you are in the inner circle and can adhere to high school politics, do not expect any career growth - Raises are hard to come by. It should not feels like you have to beg and make powerpoint presentations in order to demonstrate why you deserve a raise especially when the starting pay is already well below market - locker room or high school "clique" mentality is strong, especially within certain departments. This has been mentioned in quite a few reviews before mine and seems to get brushed off

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      2 people found this review helpful
    6. 3.0
      Current Employee, more than 3 years

      Friendly work environment; limited growth opportunities

      Oct 26, 2021 - Anonymous Employee in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      So many really great, smart and interesting people, many of whom are very generous with their time. The product is fantastic and most people at the company are really passionate about what they do. Benefits are good. Some good perks if you love reading. Generally a very nice work environment.

      Cons

      Compensation is very low compared with similar tech or e-commerce companies, especially in content. With the cost of living in Toronto increasing drastically, salary increases are very minimal and starting salaries are low. Growth opportunities are non existent in many roles and there is little opportunity to progress. Burnout is strong as workload can be intense and, while upper management encourages employees to use vacation time, the accumulated workload upon return can be very overwhelming. Difficult to scale up as everyone is constantly working at max to maintain status quo.

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      6 people found this review helpful
    7. 5.0
      Current Employee, more than 1 year

      Great Place to work

      Oct 13, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Upwards Mobility - Interesting Challenges

      Cons

      - Compensation is not bad, but not leading the industry

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    8. 4.0
      Former Employee, more than 3 years

      Great place to learn and get started, but for me not enough incentive to stay

      Sep 17, 2021 - Business Operations Analyst in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      GREAT work and product. AMAZING people. I loved working here for these reasons. Lots of trust and great problem solving work, very strong connections to the colleagues I worked with here.

      Cons

      Compared to people doing the same work at other digital retailers, for people living and working in Toronto, where the cost of living has skyrocketed in the past 5 years, the salaries are just not where they should be compared to the rest of the market or similar employers. Management moves slow, processes are not clear or communicated upon request despite transparency policies. Frustrating or unprofessional relationships within management can make it difficult to advocate for yourself.

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      4 people found this review helpful
    9. 4.0
      Former Employee

      Great work environment

      Sep 21, 2021 - Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Smart people to work with. Quiet environment

      Cons

      Office not centrally located Employee turnover

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    10. 3.0
      Former Employee, more than 1 year

      Great direct team, but lack of growth oppourtunities

      Aug 15, 2021 - Anonymous Employee in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Great and supportive direct manager and coworker - Good visibility from MT and other execs in weekly townhalls

      Cons

      - No growth opportunities or development plan for certain positions but many for others - Lower than market salary rate - Stagnancy. If an employee wants growth listen to them. - Non-inclusive language and visible inequality in certain teams

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      1 person found this review helpful
    Viewing 1 - 10 of 173 Reviews

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