Rackspace Reviews | Glassdoor.ca

Rackspace Reviews

Updated 18 October, 2017
1,196 reviews

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3.6
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Joe Eazor
18 Ratings

1,196 Employee Reviews

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Pros
Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 64 reviews)

More Pros and Cons

  1. "Different groups, Different culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Big company with lots of amazing people, small perks, decent on-boarding process, and opportunity to move around between groups.

    Each group tends to have a slightly different culture. Mine is phenomenal, and I feel like I'm surrounded by a bunch of close friends. We're able to agree and disagree openly, which is fantastic for engineering staff that sometimes needs to make difficult decisions quickly.

    The CEO is a call-it-like-I-see-it kind of guy. While this might be harsh or a shock for some people, I would always rather have an honest a difficult conversation than be left in the dark or not given details I need to make decisions.

    The company's core values, as lame as that might sound, are solid. It's not uncommon for a company to choose buzzwords as their values, but what's rare is to see a company that actually takes the time to define what each core value means to the organization and how employees are expected to uphold them at all times.

    Cons

    Tasks and team objectives can move quickly, and some people just can't handle the context switch. This isn't a "con" for everyone, but if you want to work in a static environment from 9am to 5pm, you probably won't enjoy Rackspace.

    Also, if you're a minimum effort kind of person, you'll probably feel very out of place in the company. Everyone I've met works as thought they ran the company, and they take pride in giving Rackspace a good name. If you're not looking to do the same, you'll feel very left out.

    Advice to Management

    Encourage teams to find a culture and character of their own, but push them to demonstrate the core values.


  2. "Devops Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Very good company to work for.

    Good culture

    Cons

    depend on the team you work for.

    some team are very stress


  3. "Product Mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Antonio, TX (US)
    Current Employee - Product Manager in San Antonio, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Outstanding company..Feels more like a family..

    Cons

    Too many levels of management..Most are unnecessary..

    Advice to Management

    Trim redundant positions..


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  5. "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Control Specialist I in Richardson, TX (US)
    Current Employee - Inventory Control Specialist I in Richardson, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Majority Referrals, Hired to fit Company's Culture, Great Bonus and Company Perks

    Cons

    None. You really have to be lazy to not like working for Rackspace


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office and Billing Manager in Maineville, OH (US)
    Former Employee - Office and Billing Manager in Maineville, OH (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Flexible schedule, competitive pay, generous PTO, great culture

    Cons

    Company started to fall apart


  7. "CTS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    Great people to work with.

    Cons

    Sometimes bad people to work with


  8. "An Excellent Place - Don't Stay too Long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX (US)
    Current Employee - Anonymous Employee in Austin, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Provided you put in your time, and continue to deliver, you can have a great deal of flexibility in your work/life balance

    If you work in San Antonio, you're in the mothership and will have nearly every resource available to you

    Cons

    Management can be hit or miss. This is not the place to be a new manager as you won't receive much in the way of help or empowerment.

    If you're in sales, your comp plan will be difficult to understand, track, and get paid on. It will also change at Rackspace's discretion. You can make money, but its a lot more luck than skill.

    The HR team is filled with nice people who are ultimately powerless to help you

    If you live/work in Austin, you need to be VERY clear during the interview about where you'll be working. Many Austin based Rackers end up riding the shuttle to San Antonio several times per week.

    Long story short - the first few years are really great, but once you hit 3 or 4, go ahead and start looking for your next adventure.


  9. Helpful (2)

    "10+ year employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Operations Technician
    Current Employee - Data Center Operations Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 10 years)

    Pros

    Nice vacation plan.
    Reduced price or free drinks, such as sodas or energy drinks.
    Willing to provide access to online training and assist with various certifications.

    Cons

    Since the last takeover, things are looking down.
    Bonuses have stopped.
    Raises are trivial or non-existent.
    We can't backfill positions due to a hiring freeze that has been in effect for far too long.
    Since we can't backfill, management won't get rid of bad employees; I guess better a warm body than nothing.
    Senior people are leaving at a worrisome pace.
    The vast majority of Rackspace's upper management has been replaced and the new people seem to see us as walking dollar signs and not much else.
    I could go on, but basically employee perks are being slowly taken away, systems aren't being updated, and the new management is doing their best to make it worse.

    Advice to Management

    We're a couple of years away from being yet another giant soulless company. It will be very hard to provide "fanatical support" with unmotivated employees. It will take years to get back what you've willingly thrown away already. Start doing raises. Get rid of the hiring freeze. Listen to your underlings; at least a couple of us still care, but nobody's listening.


  10. "Great Culture, Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Former Employee - Intern - Hourly in San Antonio, TX (US)
    Former Employee - Intern - Hourly in San Antonio, TX (US)
    Recommends

    I worked at Rackspace (More than a year)

    Pros

    Flat management structure
    Free soda and Coffee
    Recreational areas like ping pong tables and nap areas
    Booths and separate rooms for conferences or for when you need to get a different scene to work.
    Work Hard, Play Hard business environment

    Cons

    None that comes to mind


  11. Helpful (1)

    "Business Development Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX (US)
    Current Employee - Anonymous Employee in Austin, TX (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time

    Pros

    They really hire nice and fun people to work with. Lots of training opportunities. You're not micro-managed much. As a company, they try to do a lot to boost morale, but it's really hiding bigger issues. You are exposed to a lot of different technologies - so that that experience and get out.

    Cons

    Being a seller is only about 20% of the job. The rest is made up of customer service, implementation of closed deals, internal process hurdles, and finding the correct resource to talk to and finding time on their schedule - all of which is INFURIATING. Pay is low for the industry, and probably won't increase due to lack of company profitability.

    Advice to Management

    Split profitable accounts more evenly among sales representatives. Giving a lot of low revenue accounts to reps doesn't increase their earning potential, it just gives them more busy work - or comp them differently.


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