Rackspace Reviews | Glassdoor.ca

Rackspace Reviews

Updated 12 July, 2018
1,319 reviews

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3.5
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Joe Eazor
67 Ratings

1,319 Employee Reviews

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Pros
  • "Great Work Environment, substantial remote workforce, excellent work/life balance" (in 85 reviews)

  • "Great culture and the employees are amazing" (in 113 reviews)

Cons
  • "Lack of work life balance for those in 24/7 roles" (in 33 reviews)

  • "Incompetent middle-management pits employeees against one another as opposed to fixing problems" (in 64 reviews)

More Pros and Cons

  1. "Different groups, Different culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Big company with lots of amazing people, small perks, decent on-boarding process, and opportunity to move around between groups.

    Each group tends to have a slightly different culture. Mine is phenomenal, and I feel like I'm surrounded by a bunch of close friends. We're able to agree and disagree openly, which is fantastic for engineering staff that sometimes needs to make difficult decisions quickly.

    The CEO is a call-it-like-I-see-it kind of guy. While this might be harsh or a shock for some people, I would always rather have an honest a difficult conversation than be left in the dark or not given details I need to make decisions.

    The company's core values, as lame as that might sound, are solid. It's not uncommon for a company to choose buzzwords as their values, but what's rare is to see a company that actually takes the time to define what each core value means to the organization and how employees are expected to uphold them at all times.

    Cons

    Tasks and team objectives can move quickly, and some people just can't handle the context switch. This isn't a "con" for everyone, but if you want to work in a static environment from 9am to 5pm, you probably won't enjoy Rackspace.

    Also, if you're a minimum effort kind of person, you'll probably feel very out of place in the company. Everyone I've met works as thought they ran the company, and they take pride in giving Rackspace a good name. If you're not looking to do the same, you'll feel very left out.

    Advice to Management

    Encourage teams to find a culture and character of their own, but push them to demonstrate the core values.


  2. "Devops Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Very good company to work for.

    Good culture

    Cons

    depend on the team you work for.

    some team are very stress

  3. "A good start!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Center Technician in Elk Grove Village, IL (US)
    Former Employee - Data Center Technician in Elk Grove Village, IL (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Stepping stone to something great. Tons to learn and plenty of tools to do your job. Working here for 1-2 years feels like attending a school but instead i learned more. If you stay ambitious and willing to learn more, they won't stop you. Great company culture! Lots of folks willing to geek out with you and you don't feel so bad talking about the latest dr. who or something similar.

    Cons

    If you're the hardest worker in the room, you don't really get rewarded. Furthermore, its disheartening to find the ones that do less get promoted due to "friendly circles".

    Advice to Management

    Don't be biased, see the talent as it is rather than judging it!


  4. Helpful (9)

    "Great, but C-Level is not engaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Manager in San Antonio, TX (US)
    Current Employee - Technical Account Manager in San Antonio, TX (US)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Learning opportunities
    Challenged at all times
    Frontline Rackers are like family
    People truly care, especially our VP of support, genuine, authentic leader

    Cons

    Substance over flash is no longer a thing - Flash without substance is rewarded
    We have too much leadership and not enough technical rackers to help our customers.

    Too many C-Level, C-Level rarely visits frontline.

    Huge disconnect from C-Level to frontline support

    C-Level is not hungry, they’ve made their millions, not engaged or motivating.
    C-Level has zero empathy or solutions to the challenges frontline Rackers face each day.
    C-Level does not address questions when recently asked, “Why so many leaders and not enough engineers to support our customers?” This was asked in a recent town hall, it was not addressed as it was found insulting to the leaders.

    Leaders in frontline support are often self serving and not truly interested in the success or happiness of their employees.

    Advice to Management

    Encourage substance over flash
    Keep Justin Brady as the VP of support and model all other leaders after him.
    Require account managers to be technical as well as leaders. Most leaders are not technical and offer no help when there are issues as they only understand excel and KPI reports. This leaves us to fend for ourselves and hope for the best.
    Stop lowering the bar on who we hire. We used to have high standards, now we hire incompetent leaders regularly and account managers who are not effective for our customers.
    Require consistency across the segments - Example, some segments are allowed to WFH, some are not. Yet, roles are the same. We have hundreds of remote Rackers, so the theory behind the limitations remains a mystery and is never explained by leadership.

    Encourage a work life balance. Encourage leaders to encourage employees a work life balance. We burn out quickly on the frontline.

    Ask yourselves with the amount of leadership in place why we continue to face the same issues and challenges we have for over 5 years. How many leaders does it take to change a lightbulb? Too many at Rackspace. Take the money we pay these leaders we truly don’t need and hire NetSec, Storage, Virt engineers. Our customers would be happy, our NPS scores would rise (customers will recommend us) We will grow faster and have happy customers and happy Rackers.


  5. "Great people and work environment"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hayes, England (UK)
    Current Employee - Anonymous Employee in Hayes, England (UK)

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    People are amazing here, culture really exists not just a marketing material.

    Cons

    Systems & Tools could be improved


  6. "AWS Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Rackspace full-time

    Pros

    People and the company culture

    Cons

    no cons at the moment


  7. Helpful (2)

    "Transformed into just another beauractic corporation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Antonio, TX (US)
    Current Employee - Software Engineer in San Antonio, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    -Free credit on their public cloud
    -Many people are pretty awesome

    Cons

    -Too much middle management
    -No clear direction
    -always reactive/fire fighting mode
    -No innovation
    -No investment in serious software engineering
    -Everyone is overwhelmed
    -Managers promoted due to attrition and not because they are good at it
    -The buyout has completely changed the company culture and an entire tier of employees

    Advice to Management

    -Trust the professionals that you hired
    -Quit changing direction so often
    -Invest in your employees again
    -Quit burning everyone out
    -Reduce the amount of middle management

  8. "Good Company but more suitable for oracle db/erp people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in San Antonio, TX (US)
    Former Employee - Anonymous Employee in San Antonio, TX (US)

    I worked at Rackspace full-time (More than a year)

    Pros

    Work form home
    Good Package and Increments

    Cons

    Can not mess up with management


  9. Helpful (1)

    "Oracle Business System Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Oracle Business Systems Analyst in Gurgaon, Haryana (India)
    Current Employee - Oracle Business Systems Analyst in Gurgaon, Haryana (India)
    Recommends
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Total Work from Home, Cool Culture, Good Salary.

    Cons

    No Cons as per my understanding.

    Rackspace Response

    2 Jul, 2018 – Global Talent Brand Manager

    Thank you, Racker!


  10. "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    Great place to work, good people

    Cons

    Uneasiness of whats to come however it is exciting

    Rackspace Response

    2 Jul, 2018 – Employee Experience Analyst

    Thank you for your feedback!


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