Rackspace Reviews | Glassdoor.ca

Rackspace Reviews

Updated Nov 13, 2019

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3.3
57%
Recommend to a Friend
72%
Approve of CEO
Rackspace CEO Kevin Jones
Kevin Jones
54 Ratings
Pros
  • "Frontline Rackers are like family(in 135 reviews)

  • "Great Culture and perks and interesting work(in 126 reviews)

Cons
  • "Some challenges with silos, but most Rackers genuinely want to help each other(in 120 reviews)

  • "Too many middle management tiers(in 69 reviews)

More Pros and Cons
  1. Helpful (1)

    "Different groups, Different culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time for less than a year

    Pros

    Big company with lots of amazing people, small perks, decent on-boarding process, and opportunity to move around between groups. Each group tends to have a slightly different culture. Mine is phenomenal, and I feel like I'm surrounded by a bunch of close friends. We're able to agree and disagree openly, which is fantastic for engineering staff that sometimes needs to make difficult decisions quickly. The CEO... is a call-it-like-I-see-it kind of guy. While this might be harsh or a shock for some people, I would always rather have an honest a difficult conversation than be left in the dark or not given details I need to make decisions. The company's core values, as lame as that might sound, are solid. It's not uncommon for a company to choose buzzwords as their values, but what's rare is to see a company that actually takes the time to define what each core value means to the organization and how employees are expected to uphold them at all times.

    Show More

    Cons

    Tasks and team objectives can move quickly, and some people just can't handle the context switch. This isn't a "con" for everyone, but if you want to work in a static environment from 9am to 5pm, you probably won't enjoy Rackspace. Also, if you're a minimum effort kind of person, you'll probably feel very out of place in the company. Everyone I've met works as thought they ran the company, and they take pride in... giving Rackspace a good name. If you're not looking to do the same, you'll feel very left out.

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    Advice to Management

    Encourage teams to find a culture and character of their own, but push them to demonstrate the core values.

    Rackspace2015-05-21
  2. Helpful (2)

    "Leave if you'r an employee or don't join until the CEO is changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time for more than 5 years

    Pros

    Used to be a good culture, but it's all fake now. The management clearly shows in their open books call that they are not doing well...

    Cons

    Nothing is good, the company is drowning since past 2+ years. Fake people, fake assurances, red tape, boot lickers, hatred within groups....the list keep growing.

    Advice to Management

    Please please change the CEO....

    Rackspace2019-03-03
  3. Helpful (3)

    "Changing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time

    Pros

    Older employees (Rackers) have great amount of information and history to the company. You are working on the hot tech of today with cloud/hybrid hosting.

    Cons

    Leadership used to be strong and passionate at Rackspace. The company sold and now standard pennie pushers that are trying to optimize and squeeze the last bit of value out of the company have come in and taken over. Turnover multiple times in leadership.

    Rackspace2018-09-24
  4. "Devops Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends

    I worked at Rackspace

    Pros

    Very good company to work for. Good culture

    Cons

    depend on the team you work for. some team are very stress

    Rackspace2015-05-02
  5. "Great place to Work at.. Advancement within your role is limited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Market Development Representative in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for more than 3 years

    Pros

    Amazing place to work at / company to work for. Great management team, people care for people they work with. Very dynamic work environment, no micromanaging but expectations are high but also realistic.

    Cons

    Currently leadership is shifting the company's position in the marketplace so there has been a sense of uncertainty and rapid changes. No easy to follow career path advancement. Getting promoted vertically is not simple, alternative is change roles to something completely different than what you are doing.

    Rackspace2019-11-13
  6. "Rackspace is a wild ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for more than 5 years

    Pros

    - Awesome crazy people to work with - Large growing industry - Opportunity to make exponential career leaps - Competitive pay and benefits

    Cons

    - Might not be your cup of tea if you don't like lots of change - Over-availability of snacks can be an issue - Can be quite noisy

    Advice to Management

    Keep on keepin' on, and grow that top line folks!

    Rackspace2019-11-12
  7. "Opportunity Abounds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Business Partner 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for less than a year

    Pros

    Rackspace provides tremendous learning opportunities, a very supportive team environment, leaders who genuinely care and the chance to be part of a significant transformation. The work/life balance is much better than what I was previously accustomed to and the organization espouses a culture that maintains an equilibrium between having fun and working hard.

    Cons

    This is a change rich environment and to be successful you must be able to pivot. This isn't necessarily a "con", but rather a necessary consequence of an organization going through massive change in order to achieve better results. If you want to learn and grow, this is a perfect place to do it. The only true con is the 401(k), which is not competitive.

    Advice to Management

    Equip mid-level and front line leaders to be able to articulate the vision of the executive leadership team so that Rackers are able to connect the dots between their work and where we are going as an organization.

    Rackspace2019-10-30
  8. "A company in transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Secret Town, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time for less than a year

    Pros

    Best of breed managed service offering

    Cons

    frequent management change which may cause uncertainty to the working environment.

    Advice to Management

    show more care to people instead of numbers

    Rackspace2019-10-30
  9. "Unfocused Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Strategy in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time for more than a year

    Pros

    Facilities, good people with strong customer focus

    Cons

    Techies with little exposure to formal marketing or product management disciplines (before Kevin Jones)

    Rackspace2019-11-12
  10. "The environment is great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Technician in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time for less than a year

    Pros

    Love the culture! Love the people. Great benefits, interview process was easy. Recruiters communicate very well.

    Cons

    I did dislike the background check. I under stand terms are that if you are brought in and you start training that at anytime if something comes back with discrepancies you have to provide proof and if not you are let go. This can be very disturbing and worrisome especially when it’s already 3 weeks in training and you get hit with a background issue that should of been done before you start. The company is wasting... money and time on someone because of this. Not only that it puts the employee in a very disgruntled position on their place within the company and can cause anxiety due to being jobless at the last minute.

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    Advice to Management

    Please get the background check done before you hire someone on. Just because you give a fair warning doesn’t mean it’s right to allow people to work for your company if they don’t qualify.

    Rackspace2019-10-26
Found 1570 reviews