Postmates Reviews | Glassdoor.ca

Postmates Reviews

Updated 17 March, 2019
200 reviews

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3.2
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Recommend to a friend
Approve of CEO
Postmates Co-Founder & CEO Bastian Lehmann
Bastian Lehmann
110 Ratings

Employee Reviews

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Pros
Cons
  • "When driving for Postmates there will be a lot of wear and tear on your car as well as there being lots of different unknown interactions with people" (in 68 reviews)

  • "They have a terrible customer service and don’t care about their riders at all" (in 64 reviews)

More Pros and Cons

  1. "Awesome Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Professional in Windsor, ON
    Current Employee - Customer Service Professional in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates part-time (Less than a year)

    Pros

    Great Pay, Flexible schedule, all yur resources at one place, Management is Understandable.

    Cons

    Angry Customers, angry Merchants and angry Couriers otherwise outstanding.

    Advice to Management

    Keep it up.


  2. "Ultimately pretty good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software in San Francisco, CA (US)
    Current Employee - Software in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Postmates full-time (More than a year)

    Pros

    Good pay
    Good working culture
    Interesting projects

    Cons

    Volatile space
    Bad senior management
    Uncertain future

  3. "Pretty good and fun job in retrospect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Lead in San Francisco, CA (US)
    Former Employee - Operations Lead in San Francisco, CA (US)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Postmates full-time (More than a year)

    Pros

    I met my best friend!
    I had a lot of fun even when the work was hard and we were going through growing pains
    We had a good crew for a while
    We got hooked up here and there with cool benefits.
    I got promoted and I did not see that coming!

    Cons

    Little respect from upper management compared to other teams.
    Pay was less than other similar companies when I was there. May be better now.

    Advice to Management

    Respect all employees and ICs equal


  4. Helpful (1)

    "Stay Away if you want a long term job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA (US)
    Current Employee - Software Engineer in San Francisco, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Postmates full-time (More than 3 years)

    Pros

    Great food on Mondays and Tuesdays. Option to Postmate and pickup anything on Thursday is just awesome!
    Benefits are good.
    Flexibility in work schedule.

    Cons

    PTO is OK at best.
    NO 401K matching.
    No meals on Wed & Fri.
    The BRO culture at Postmates is just terrible.

    Advice to Management

    Get rid of the D.B's in your company. There are a ton of them working for your company. In the end they are the reason I left.


  5. "Don’t do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Current Employee - Anonymous Employee in San Francisco, CA (US)
    Doesn't Recommend

    I have been working at Postmates full-time (Less than a year)

    Pros

    Opportunity to grow
    Great office
    Nice people

    Cons

    No long term strategy
    Expectation that always available
    Bad leadership in half the company
    No set goals
    Tons of unnecessary stress
    Finger pointing culture
    Lots of turnover


  6. "Burn and Churn environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Nashville, TN (US)
    Former Employee - Sales Associate in Nashville, TN (US)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Postmates full-time (Less than a year)

    Pros

    High-income potential, if you can hit the numbers.

    Cons

    Shady sales techniques are ok, the CEO is nuts in a goofy way, and it's loud as hell on the sales floor. You can barely have a conversation with prospects.

    Advice to Management

    Most of you guys are great people. Nice to talk to and pretty fun. Good luck


  7. "Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Publicist in Los Angeles, CA (US)
    Current Employee - Publicist in Los Angeles, CA (US)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Postmates full-time (More than a year)

    Pros

    A nice way to always have cash in your pocket.

    Cons

    Upper management is unresponsive to their employees needs.

    Advice to Management

    Listen to your employees

  8. Helpful (1)

    "Can't RUN AWAY fast enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Postmates Courier in Oklahoma City, OK (US)
    Current Employee - Postmates Courier in Oklahoma City, OK (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Postmates full-time (More than a year)

    Pros

    Independence could be nice, right?

    Cons

    Every Aspect. They STEAL from Tips, they will NOT pay the full amount of wait times. Their system cheats Couriers out of their time and money. Seemingly by Design. Had they made any effort to resolve issues, I could have given them credit for at least trying. Absolutely no respect for the Couriers. Already signed up for grub hub, I can't run away from Postmates fast enough....

    Advice to Management

    Go Bankrupt. Companies operated like Postmates should FAIL. The CEO, Mr. LEAHMANN has stated previously what he thinks of Customers, and it's pretty clear after over a year how much regard Postmates has for Drivers.


  9. "LOOK ELSEWHERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Nashville, TN (US)
    Former Employee - Team Lead in Nashville, TN (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Postmates full-time (More than a year)

    Pros

    Free coffee, that’s about it.

    Cons

    Prepare for a management team that is shady, corrupt, disingenuous, liars who care about nothing but the bottom dollar. This place is Amazon 2.0. The startup “theme” is an illusion, this place is about as corporate as it gets. They fire people with no warning, lie to your face, and pretend they “understand your concerns”, Postmates is about as corporate as it gets. They just trick you by letting you wear casual clothes. Trust me, avoid this place. Look elsewhere. If you want a paycheck and to sell a piece of your morality for the greed of Wall Street investors, work here. If you care about making ANY difference in the world, avoid this place like the plague.

    Advice to Management

    Quit being giant pieces of greedy human garbage


  10. Helpful (4)

    "Growing Company, Amazing Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA (US)
    Current Employee - Software Engineer in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    - 2018 was a huge year for Postmates. The company has landed major investments ($400MM), hired great talent, and continuously grown week over week. In a nutshell, things are really exciting right now
    - Base comp is higher than average, and healthcare benefits are amazing
    - Interesting technical problems to solve. Days aren't filled with solving mundane bugs - there are big things to be built in order to scale to our new demand
    - New and nice office with good food. I enjoy coming to work every day

    Cons

    - We don't have the holy-grail "unlimited paid time off" that many tech companies flaunt. We can work from home/remote whenever, but only get 16 official "off" days annually
    - Onboarding flow needs revisiting for new engineers. Lots of outdated/deprecated onboarding documentation, so getting started can feel overwhelming