Postmates Reviews | Glassdoor.ca

Postmates Reviews

Updated 25 October, 2018
183 reviews

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3.3
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Postmates Co-Founder & CEO Bastian Lehmann
Bastian Lehmann
98 Ratings

183 Employee Reviews

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Pros
Cons
  • "When driving for Postmates there will be a lot of wear and tear on your car as well as there being lots of different unknown interactions with people" (in 65 reviews)

  • "bad customer service pay went down over the years" (in 59 reviews)

More Pros and Cons

  1. "Awesome Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Professional in Windsor, ON
    Current Employee - Customer Service Professional in Windsor, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates part-time (Less than a year)

    Pros

    Great Pay, Flexible schedule, all yur resources at one place, Management is Understandable.

    Cons

    Angry Customers, angry Merchants and angry Couriers otherwise outstanding.

    Advice to Management

    Keep it up.


  2. "Great place to work and make an impact!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA (US)
    Current Employee - Manager in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    - Independence to lead and make an impact
    - Nimble and fast paced work environment
    - Growth is strong and the on-demand industry is thriving

    Cons

    - Can do more on comp & benefits

  3. Helpful (2)

    "Great Autonomy for Devs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    - Lots of autonomy, especially for devs
    - Easy to make an impact
    - Doing important work, we enable people to work outside traditional environments
    - Culture is great, love the coworkers

    Cons

    - Perks aren't amazing compared to other SF companies (although they offer high salaries)
    - Can be intense during crunch time


  4. "Boost your career as we go to the moon!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA (US)
    Current Employee - Software Engineer in San Francisco, CA (US)
    Recommends
    Positive Outlook

    I have been working at Postmates full-time (Less than a year)

    Pros

    The company:
    -Our popularity and brand recognition is exploding with just modest marketing pushes and the company is investing big into growth now so just imagine the domination to follow!
    -Very data driven culture when it comes to team direction. Metrics are constantly expressed and improved. It's nice that teams work so closely with their data analysts.
    -Commitment to helping the community. Always pushing volunteer opportunities and other initiatives to boost local community entrepreneurs.
    -Involvement in FoodFight, a program that involves postmate couriers with delivering merchant's leftover food to local homeless shelters.
    -IPO soon?

    Working here:
    -Engineers are friendly and helpful. They want everyone to succeed.
    -Fast paced but organized work environment. Work is planned out and prioritized well so reasonable hours and focused days are the norm.
    -Puppies everywhere!
    -Lots of opportunity to step up and take ownership.
    -But also lots of opportunity to take your time and learn what you need.
    -Got an good idea? Grab a few co-workers and make it happen! You get that freedom.
    -Good on-boarding system to get you up to speed.
    -All work done is super impactful and stimulating in the race to dominate the space
    -Company does a great job of keeping everyone in the loop of the progress each org is making and what is being improved.
    -Chill environment, work from home, work on a couch, work at your desk, whatever. Hit your commitments however you wish.

    Cons

    -Perks are average considering our "big name" status
    -Need to hire more people. There's a lot of work that needs to be done so we need more hands on deck.

    Advice to Management

    What can we do to attract talent based on internal highlights vs relying on our brand?


  5. Helpful (3)

    "Great company for a software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA (US)
    Current Employee - Software Engineer in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (More than a year)

    Pros

    I'm a Software Engineer at Postmates and it's a great company to work for:

    - Very challenging environment
    - Great engineering culture
    - Exceptional growth opportunities
    - IPO soon?

    I see lots of bad reviews here on Glassdoor but these come mostly from people who left more than a year ago. Since then things have changed and the work environment got much much better.

    Cons

    - It's a very intense environment (but also lots of fun) so occasionally you end up working longer hours

    Advice to Management

    Keep improving the company. We are on the right path.


  6. "A Community Oriented Workplace Valuing Individual Initiative and Cross Team Collaboration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Strategic Content Associate in Nashville, TN (US)
    Former Employee - Senior Strategic Content Associate in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Postmates full-time (Less than a year)

    Pros

    Postmates does a wonderful job of encouraging the success and upward mobility of employees. Through various initiatives like Civic Labs and ongoing uptrainings, Postmates gives back both to the communities in which it is active and to its individual employees vis-a-vis professional development workshops. Moreover, Postmates is just an all around great group of folks who are incredibly talented and self-motivated. I found my role on the Content team very rewarding.

    Cons

    Postmates is a startup, and like all startups, certain processes and procedures are not fully cemented. In practice, this means that workflows can sometimes be confusing, but at the same time, it provides an opportunity to participate in the creation of new, improved processes. Further more, Postmates can be quite demanding, to the extent that services like Postmates are incredibly competitive with one another. There is certainly no room at Postmates for someone who isn't willing or able to bring 110% to work everyday. Despite the demanding culture, however, there is a strong emphasis placed on work/life balance and, at least with the Merchant Team, leadership is committed to each employees' personal well-being and achievement.


  7. Helpful (2)

    "Account Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Postmates full-time

    Pros

    This company has a positive work environment

    Cons

    It's great there were no cons

  8. "Work in Postmates company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Free time - thats it

    Cons

    Low prices and hard work


  9. Helpful (1)

    "What you make of it..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Postmates full-time

    Pros

    Postmates was a fun and explosive place to grow, but it is what you make of it. You can learn a lot, and have the opportunity to contribute, but it can be challenging and rewarding to work remotely.

    Cons

    The entire operations team was let go a few months after I left the company, and they helped build the organization into what it is today. Luckily, I was able to make lots of friends, and understand this is the cost of doing business for a tech start-up that wants to be like Uber.

    Advice to Management

    N/A


  10. "Good Sales Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Nashville, TN (US)
    Current Employee - Account Executive in Nashville, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (More than a year)

    Pros

    Great culture in the office, members of all teams support each other. Easy enough product to sell. Management day-to-day is helpful and available when needed.

    Cons

    Communication between the two offices could be better. Going through the growing pains of a young company.


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