Points International Reviews

Updated Jul 24, 2020

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3.7
69%
Recommend to a Friend
97%
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Points International CEO and Director Rob MacLean (no image)
Rob MacLean
34 Ratings
  1. "Account Payable Analyst"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Payable Analyst in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Points International full-time

    Pros

    Employee Friendly and Open Environment

    Cons

    Can't say anything at this point

  2. Helpful (3)

    "Great company at it's core, but don't get set up for failure..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Points International full-time for less than a year

    Pros

    Great Social Committee events, including 'summer fun' events covered by the company! They also throw a great old fashioned Christmas party (think open bar, buffet, prizes, etc.) Lots of great opportunities to give back to the community at large Professional development is supported, if at times this is a bit of a joke seeing that it doesn't help you stick around The PEOPLE. I am still in communication with friends I have made. With certain groups of coworkers, this was the happiest I've been in terms of having supporting, friendly, and kind coworkers

    Cons

    Please allow me to take you on the journey of my time at Points, and with hindsight being 20/20, I will acknowledge that I could have corrected my path back on track had I known what I do now, but at the end of the day I was incredibly let down by the company. Start Date: It was a bright, crisp Autumn day, and my first day was spent prepping my team Halloween costume for the company-wide costume contest. Talk about a great way to start! I really felt as though I was being welcomed into a family, and I was so excited for my first role at a big 'tech company'. First Red Flag: I was hired for my position with it having been listed as "no direct experience in the field required"; this was something that I assumed would be addressed and I'd be mentored through, obviously with me eagerly wanting to give 110% to this great position and develop my career. What I came to realize was that the position I had filled, was left empty by another as they left the company, and along with that came an incomplete transition of internal software, from the 'old' to the shiny version 2.0. The onboarding surrounding this was HORRIBLE. There was a complete lack of documentation, and the documents I did have were incredibly outdated (for example, one document was dated '2010' while I was hired in '2018'). This was the first crack in the incredibly forward thinking and advanced company's facade. Second Red Flag: The manager who hired me was great - I really admired the work I had heard they had done, all of their peers sang their praise, and I was incredibly looking forward to working with and learning from this person. About a month and a half into the job I discovered that they were going to be switching roles into a completely different side of the business. With this change came a new manager, one whom I had trouble connecting and really getting 'in tune' with. We both struggled with our roles initially, as we both were now experiencing the lack of onboarding and knowledge transfer material. We seemed to get on the same page though and really wanted to build up this documentation moving forward to prevent any future hires from experiencing the same thing. They helped me create a professional development plan, and worked on helping me set my sights on where I'd like to advance to within the company, which was very exciting. Third Red Flag: As I transitioned into my new role and started taking on more responsibilities, I was met with some very hard-headed personalities that had been essentially filling the void that was my role while it was being hired for. Without any discussion or explanation of what was expected of me (remember, this was a position that was hired for with 'no direct experience required'), I ended up having a conversation with my (new) manager that I was apparently dropping the ball on things that I wasn't even aware of. This really took me by surprise, and was immediately discussed with the aforementioned folks, and a plan was laid into place to avoid any further gaps moving forward. Fourth Red Flag: After getting into the groove of things, and feeling confident in the work I was putting forth, I quickly came to realize that the project I was handed, the internal transitioning to new software and associated data transfer, was very flawed. There was a complete lack of addressing 'auditing' in any capacity (something I came to learn that is VERY important in the world of loyalty reward points) and this quickly ballooned into a major issue. I had 0 experience in leading any sort of major software or data transition, but was obviously welcome to the challenge as I wanted to prove myself. I immersed myself into the world of auditing requirements and began to put together a picture of how this could feasibly be tackled. Though with this new insight, the originally migration plan would have to be GREATLY altered. I felt that this was something that I was blamed for, when in reality, had I let things progress forward without being addressed, this would have been an absolute disaster. Fifth Red Flag: While working at Points, I went through quite literally the hardest personal tragedy of my life. This was affecting me wholly inside and outside of work, and I quickly realized that I could not perform. I informed my manager of this, to which they were very comforting and accommodating in offering me as much time as I needed to overcome this. I took the majority of a week off, and then wanted to get back at things so they wouldn't be piling up. Knowing what I know now, I should have taken a lot more time to recover, but when I was asked if I was okay to return, with eyes welling up, I admitted that I was doing 'ok' and wanted to get back to work. Honestly, I didn't feel comfortable acknowledging my struggles with my manager, and wasn't sure who I should approach to talk about this. Around this time, more complaints started to come in to my manager from the aforementioned 'hard-headed' individuals. I didn't feel protected, I didn't feel comfortable bringing up my personal struggles with these individuals, and I felt quite 'stuck' on how to remedy the situation. Final Days...: As part of Points' perks, they offer coverage to pay for employees to attend conferences and engagements to better themselves both personally and professionally. As I was struggling personally, and struggling to keep up professionally with the software migration, I inquired about attending a conference to get me back in the zone mentally, develop some new professionally related skills, and really give myself a jump-start to get back in the swing of things. This is exactly what happened! It was approved without a hitch, I attended a conference and loved every minute of it. I came back to work rejuvenated and excited to perform. I even discussed this with my manager and we were both excited to move forward... Fast forward to the FOLLOWING MONDAY - my manager approaches me and asks if I have a few minutes to come chat with them. I could instantly tell that something was wrong; they avoid eye contact, walk ahead of me, and no further words are spoken as we walk. We end up at the meeting room and I see an HR manager... my heart sank. I was completely dumbfounded. How did this come to be? I had quite literally just had a great chat with my manager, and discussed a plan of action on my professional growth trajectory. The HR manager informed me that that day would be my last with Points, and turned to my manager to offer some final words. I was told, "I'm sure you'll find a job elsewhere that is better suited to your skills," and they left the room. This was the last I spoke to my manager. In the following discussions with the HR manager, they asked me if I had a feeling that this was coming. My answer was a straight, "No." I had no idea that this is what was thought of my work. That all of the professional development discussions and attending a conference to level up my skills was really for nothing. I inquired as to how long the HR manager had been aware that I was under-performing, and I was told that the first conversation around it was FOUR MONTHS prior. This timeline perfectly aligned with when I had disclosed my personal tragedy to my manager. At no point did I receive ANY clue that my performance was this far below what was expected. I was allowed to blissfully and ignorantly chug along thinking that I was doing a good job. As I write this, I still honestly cannot believe that I was allowed to go on for so long without any suggestion that I needed to do a lot better, else lose my job. As a final "f*ck you" right in my soul, I reached out to my former manager, the one I had developed a mentor/mentee relationship with, explaining what had happened and my shock in the business decision to let me go, but ultimately thanking them for their bringing me in to the company and their guidance initially... only to be completely iced out. No response. None. A fun and final bonus - once they re-listed this position online for hiring, they included a 4+ year experience requirement, compared to the position I was hired for requiring "no direct experience".

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  3. Helpful (2)

    "Used to be great, now not so much"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Scientist in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Points International full-time

    Pros

    Dynamic, young place with good people

    Cons

    Too much politics, recent middle management changes in Marketing worsened the climate and people started leaving. The new manager is a retrograde and control freak.

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  4. Helpful (3)

    "Would not stay long. Get some experience and then find another role."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Points International full-time for more than 3 years

    Pros

    Beer cart on Friday makes for a good end to the week. A lot of social events

    Cons

    Toxic work environment. Lots of office politics that play into your job security. High workload. Burnout is very real. Management is more inhibited to be polite rather than be honest and give you areas of improvement.

  5. Helpful (2)

    "Room for Improvement"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Points International full-time

    Pros

    1. Work/Life Balance 2. Company Benefits 3. The People

    Cons

    1. Compensation - low to start, and slow to rise 2. Review Process - a lot of paperwork that serves zero purpose. More for the company, not the employee 3. Timeliness to take action 4. Managers who are in their position due to tenure, not skill/knowledge/experience

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  6. "Great company, great people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Points International full-time for more than 3 years

    Pros

    Flex hours, casual office, leading edge technology

    Cons

    It can be slow to make changes

  7. Helpful (1)

    "Overall, great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Analyst in Toronto, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Points International full-time for less than a year

    Pros

    Great and understanding management, no micro-management. Laid back work place. We get beer carts on Friday, you get to enjoy it with great co-workers. Good bonus incentives and benefits. Plenty of rooms to grow

    Cons

    More difficult to impose changes due to the nature of the business

  8. "Great place to learn"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Points International full-time for more than 3 years

    Pros

    strong product management and software development team with robust processes and industry leading best practices

    Cons

    unrealistic deadlines, high employee turnover led to major knowledge gaps, multiple cities with poorly unified teams

  9. Helpful (10)

    "Great Company with Great Potential but need new HR"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Points International full-time

    Pros

    Great people, lots of social events going on, beer/snack cart, respect for each other even across levels within the organization

    Cons

    The fluffy stuff isn't enough to make a great place to work, there should be more structured programs from HR to motivate, retain and develop employees. The HR department has had 100% voluntary turnover at least 3 times in the last 4 years and executives don't seem to have an issue with that or do anything about it. Maybe it's time for a change in that area, it could really take the company to the next level.

  10. "Great company to work for and grow"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Points International full-time for more than a year

    Pros

    Great people and office, company does not nickle and dime employees. Treats every department with respect and consistent benefits.

    Cons

    Very top heavy, makes for confusing leadership structure but progress is being made on this front.

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