PagerDuty Reviews | Glassdoor.ca

PagerDuty Reviews

Updated 17 August, 2017
66 reviews

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4.8
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PagerDuty CEO Jennifer Tejada
Jennifer Tejada
30 Ratings

66 Employee Reviews

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Pros
  • Empathetic leadership allowing for great work life balance (in 13 reviews)

  • Catered lunch every day and breakfast on Wednesday's (in 9 reviews)

Cons
  • No 401k matching, but it's hard to find start ups these days that do this (in 8 reviews)

  • Growing fast so some typical growing pains - systems, lots of new people to onboard (in 4 reviews)

More Pros and Cons

  1. "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty (Less than a year)

    Pros

    PagerDuty is a really great place to work. The work itself is interesting and the company growth is exciting. The company culture is encouraging and supportive. I'm working with smart, dedicated people who are helpful and invested in my success. With PagerDuty I feel like I am part of a team that succeeds or fails together.

    The culture embraces blameless retrospectives and focuses on accountability and constructive feedback. Senior management is incredibly transparent and approachable. The organization is supportive of my career goals and personal development. This is really the best place I've ever worked.

    There's lots to do and things are never slow, but work-life balance is quite good and there's a conscious effort to avoid 'on-call heroes' and make sure everyone gets the downtime they need. On top of all that there's great benefits, a fully stocked kitchen, catered lunch everyday, and lots of social activities inside and outside the office.

    I'm far from a new grad and PagerDuty is hands-down the best place I've ever worked. I really love it here!

    Cons

    I can't really think of any that are specific to PagerDuty. There are some challenges that every high-growth company faces as it expands. PagerDuty is tackling those challenges really well and it's very exciting to be a part of that.

    Advice to Management

    You're doing a great job--please keep it up!


  2. "Fantastic learning opportunity, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    - Emphasizes learning and growth, and supports engineers in making it happen.
    - Blameless culture, from incident postmortems and beyond - the focus is on learning and preventing future problems, rather than pinning blame.
    - Organizational willingness to take calculated risks with new technology, whether it's infrastructure tech, programming languages, or libraries.
    - Engineering strives to appropriately balance moving quickly against technical risk.
    - Smart engineers who get things done.
    - No jerks allowed - being candid yet empathetic is a core value here.
    - DevOps culture - you build it, you deploy it and run it in production.

    Cons

    - Some services, libraries and tools are legacy and balancing paying down this tech debt with new feature work can be a challenge.
    - Focus shifted from engineering excellence to product/feature work to (occasionally) too great an extent. This seems to be shifting back somewhat, so hopefully a happy, sustainable middle ground is settled upon.

    Advice to Management

    Management by and large have done a fantastic job. Keep us moving in the direction we've been heading, but continue to strive for the right balance when it's important.


  3. "Top Tech Company in Toronto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    + Great Benefits & Compensation
    + Empathetic leadership allowing for great work life balance
    + Some of the best people I have ever worked with
    + Challenging and exciting work

    Cons

    Distributed team so it takes a little more effort to make sure everyone is connected and on the same page but there's plenty of opportunities to meet face-to-face and take the time to sync.


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  5. "Slick, quick, and smooth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Developer in Toronto, ON
    Current Employee - Mobile Developer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    The company values diversity, hustle, and provides terrific snacks. Everyone at every level will move earth to help you do your job.

    It took a week from applying through a referral to signing the paperwork. Onboarding was smooth.

    Cons

    I didn't apply here two years ago. I should have taken my PagerDuty friend's advice.

    Remote work between two offices can be awkward sometimes but they work hard at it.


  6. "Great People, Great Challenges, Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Manager in Toronto, ON
    Current Employee - Engineering Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    A growing, smart company that is constantly reflecting on itself and pushing itself to the next level.

    Cons

    Some legacy code means rebuilding things vs. building new product becomes a balancing act that can at times be challenges


  7. Helpful (1)

    "Amazing Culture and Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON
    Current Employee - Sales in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    Incredible Executive team that is extremely transparent and approachable.

    Although we have had tremendous growth, the company is still very nimble and is able to make tweaks to things like the comp plan to ensure personal success of the sales team.

    The sales cycles are fairly quick (under 60 days in most cases) and there is a healthy mix of transactional business and big deals. This helps ensure you are getting a decent pay check every month while having the opportunity to blow it out with the larger deals.

    Catered lunches everyday is a nice perk, when you think of the cost of lunch, it is something that definitely adds up over the course of a year.

    Cons

    As mentioned above, there is always lots of change going on, which can be overwhelming for some people.

    Advice to Management

    I love the focus on our corporate values, keep up the great work!


  8. Helpful (1)

    "A company that cares about it's employees as much as it's customers ❤️"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - User Experience Designer in Toronto, ON
    Current Employee - User Experience Designer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PagerDuty full-time (More than a year)

    Pros

    Working at PagerDuty has shown me that it is possible to love going into work every day. Not only do I work with the smart group of people that I've ever met, Dutonians are friendly, helpful and decent human beings. If you ever need help or support, it's always available to you.

    Besides the great company, we also have the best customers. Our customers have a love-hate relationship with us (who wants to be woken at 3am anyways?), but they're always willing to speak to us so we can make their lives easier.

    The office admin team is also out of this world. Between organizing team events and spoiling us with great food and drinks, they're always available to accommodate us with whatever we need.

    After almost two years on the job, I can't find any reason why I would want to work for any other company but PagerDuty. Thanks for letting me join the ride!

    Cons

    Lots of work to do to make PagerDuty the best it can be. That can be a pro too ;)

    Advice to Management

    Keep Hack Days open for any idea. They're one of my favorite things about PD, and the best outlet for us to share our love of PD together.


  9. Helpful (2)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Toronto, ON
    Current Employee - Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Smart people, but generally humble and collaborative
    - Interesting technical challenges
    - Willingness to experiment with new tech
    - Work-life balance (flexible hours, can work from home, etc.)
    - DevOps is really a thing here - you're on-call for what you build
    - Fun culture (free lunch, beer, company events)
    - Management that genuinely cares about employees
    - Leadership is trending in the right direction since new CEO joined
    - Opportunity for technical career advancement
    - Progressive company values
    - Generous training budget (conferences etc.)
    - I am genuinely happy to come to work every day.

    Cons

    - Varying technical debt between different teams
    - Org can be somewhat product-driven, at the expense of doing things right (this is a more recent change, and there are signs it might be correcting)
    - It seems that some engineering teams are under more pressure than others, leading to some recent turnover (also due to product focus)
    - Hiring is a bit of a mess recently, leading to understaffed teams

    Advice to Management

    Keep doing what you're doing mostly, but empower your engineers to work on things they know need fixing. Figure out the hiring situation (advertise more? be more involved in the community?)


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Toronto, ON
    Current Employee - Senior Software Engineer in Toronto, ON
    Recommends
    Positive Outlook

    I have been working at PagerDuty full-time (Less than a year)

    Pros

    good pay, good tech, good leadership

    Cons

    Growing to fast and neglecting some HR problems

    Advice to Management

    Slow down the hiring a bit


  11. Helpful (2)

    "Great company with short sighted management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at PagerDuty full-time (More than a year)

    Pros

    Great working environment, awesome people. I made a ton of friends here and learned a lot. PagerDuty is serious about maintaining a healthy work/life balance, has a fantastic product and is absolutely the market leader. Their benefits are top notch, and they do their best to keep everyone happy.

    Cons

    Management is too scared of the small competition and is focusing too much on shipping new features to tick boxes instead of polishing existing features. Very little refactoring was allowed at the time that I left, and technical debt was becoming a serious problem. Numerous new features were shipped as a bare minimum skateboard and then left to languish unfinished forever.

    Advice to Management

    Let your engineering team do what they need to do in order to make the product maintainable for the long term! You have great short term vision but need to focus on product life beyond the skateboard.


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