Pacific Dental Services Reviews | Glassdoor.ca

Pacific Dental Services Reviews

Updated 16 April, 2019
658 reviews

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2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Pacific Dental Services President Stephen Thorne
Stephen Thorne
409 Ratings

Employee Reviews

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Pros
  • "My work life balance has vastly improved since switching" (in 19 reviews)

  • "They give back to the community with many events they sponsor i" (in 28 reviews)

Cons
  • "Depending on your manager they will work with you to customize a better work/life balance" (in 50 reviews)

  • "Upper management is no good here & if you want to move up in the company, they don’t care" (in 38 reviews)

More Pros and Cons

  1. Featured Review

    "Truly the greatest Dental company...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Rancho Mirage, CA (US)
    Current Employee - Operations Manager in Rancho Mirage, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (Less than a year)

    Pros

    Support from senior management, robust training and development from industry leaders. There is no other organization that gives you access to the latest technology in the industry, there is no other organization that provides you with the tools to succeed. If you apply yourself, you will be successful. I am truly blessed to be given the opportunity to work under the leadership and direction of my RP and RM.

    Cons

    None at this time.

    Advice to Management

    Continue to inspire and motivate, leading by example.

    Pacific Dental Services Response

    11 Apr, 2019 – People Services

    Thanks for the awesome review! We love reading about positive experiences from our team members and are glad that you're taking advantage of the training and technology provided by PDS. We are... More


  2. "Great growing energetic environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Irvine, CA (US)
    Current Employee - Management in Irvine, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (More than 8 years)

    Pros

    Incredible growth opportunity. Company is doing interesting things. You really feel like you are helping people get access to better healthcare in neighborhoods across the country.

    Cons

    Things never slow down. Company expects a lot of itself and holds itself to very high standards.

    Advice to Management

    Keep up the growth-- good things come from growth.

  3. "Pay"

    StarStarStarStarStar
    Former Employee - Registered Dental Assistant
    Former Employee - Registered Dental Assistant

    I worked at Pacific Dental Services full-time (More than 3 years)

    Pros

    Great atmosphere for the most part

    Cons

    Nothing was bad during my time


  4. "Love Pacific Dental Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Encinitas, CA (US)
    Current Employee - Operations Manager in Encinitas, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (More than 3 years)

    Pros

    I have been with Pacific Dental Services for 3 years and am still thrilled to be apart of such an amazing and dynamic company. If you have the drive to succeed, PDS is a wonderful opportunity. I advanced quickly through roles with PDS, as they love to promote from within. If you're looking for a company that offers growth and resources to help advance your career, PDS is an amazing company that will offer you that. The culture of the company is fantastic and engrained into each part of the business we do.

    Cons

    None. I plan to keep working with PDS for years to come!

    Advice to Management

    Keep doing what you're doing! Our support is amazing at PDS.

    Pacific Dental Services Response

    11 Apr, 2019 – People Services

    Thank you for sharing your positive feedback on Glassdoor. Operations Managers like yourself, are an essential part of keeping our PDS supported offices thriving and we want to thank YOU for all the... More


  5. "Pacific Dental Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits Coordinator in Fontana, CA (US)
    Current Employee - Benefits Coordinator in Fontana, CA (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time (More than a year)

    Pros

    Great benefits, great training programs & fair sick/vacation/8 hours volunteer paid.

    Cons

    Small growth potential within company. Bonuses are taxed 43.5%, all while employees are overworked and underpaid.

    Advice to Management

    Pay employees based on their individual value. Allow those with potential to grow in the company instead of trapping them in low paying roles.


  6. "No WorkLife Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist
    Former Employee - Receptionist
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Pacific Dental Services full-time (Less than a year)

    Pros

    Nice coworkers, good time off policy

    Cons

    Patients are allowed to swear and threaten you and management will still have a "patient first" attitude. Pay is not great, minimal training provided but you will get in a ton of trouble for any mistakes you make. Will be required to work 55+ hour weeks regularly with no notice before you have to stay late and one day notice before you have to work a Saturday. Basically just plan for it to be your whole life.


  7. Helpful (1)

    "Overall Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Ontario, CA (US)
    Current Employee - Operations Manager in Ontario, CA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Pacific Dental Services full-time (More than 3 years)

    Pros

    Working in dental and getting to interact with employees and patients. Fun network to be a part of. Provide a lot of general training. Great opportunity for new dentists to get experience and dentists who move into ownership have opportunity to make a lot of money.

    Cons

    More money/profit driven than doing right by patients.

  8. "OM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager
    Current Employee - Operations Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Pacific Dental Services full-time

    Pros

    Great training , decent money

    Cons

    Managing clinicians and there fluctuating expectations

    Pacific Dental Services Response

    11 Apr, 2019 – People Services

    Thank you for sharing your feedback. We'd like to hear more from you and share with you some resources that could assist you in regards to managing expectations with your team members and/or... More


  9. Helpful (3)

    "Don't be fooled by these positive reviews. Read the real ones on INDEED."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sweat Shop Assistant in Las Vegas, NV (US)
    Former Employee - Sweat Shop Assistant in Las Vegas, NV (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pacific Dental Services full-time (More than a year)

    Pros

    If you can tolerate being used and abused. micromanagement and discrimination then you can receive a 401k match at 3% and medical and dental.

    Cons

    Management favoritism. Lazy employees get better raises, Gossip, Discrimination, Drama, less than 50 cents a pay raise a year for non-friends of management. You either work a 12 hour day and NO break or you work 4 hours. Do not care about employees and their health, ZERO work life balance. Always be ready to come in on your day off and if you can't expect a write-up. The more you tattle the higher up you will advance. ZERO front desk prep for patients for the back. All this company cares about is money and how much they can get. Employees don't get bonuses even though they say you do. If you do its very rare!!! Basically, you are a no name no face body to help the company take over the dental game. DONT APPLY HERE. They said they did a company survey to help advancements and work on things but the main complaint was management and they did nothing about it. ALL employees felt the survey was a waste of time and no one was listened to and 90% of people hate working at this company. Do not apply here unless you like to feel very under appreciated.

    Advice to Management

    Nothing will change because your friends higher up will keep you in this position and belittling everyone underneath you.

    Pacific Dental Services Response

    11 Apr, 2019 – People Services

    Thank you for sharing your experience online. We appreciate your transparency. The survey results were very helpful for our management/support teams and we are incessantly working on streamlining... More


  10. Helpful (1)

    "Poor Leadership from Regional Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Unit Manager in Boston, MA (US)
    Current Employee - Multi Unit Manager in Boston, MA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Pacific Dental Services full-time (More than 3 years)

    Pros

    In some regions, it's great. Really just depends on the culture of the region you're in. My negative experience is exclusive to the MA region.

    Cons

    The Regional Partner in MA is not at all to be trusted. When people raise issues of compliance or ethical concern, he summarily dismisses them. He does not care if the offices have turnover or how that impacts the patients. He doesn't take any accountability for the doctors he brought on who all left within their first 3 months due to his poor management and lack of support under his direction. Turnover isn't a concern at all. So if you're an employee, don't trust anyone on the Regional level.

    Advice to Management

    Establish additional criteria to become an RP apart from whether they will put in enough money to open or keep a region afloat. Look into their people management skills and develop them to work with others as opposed to taking a dictatorial approach.

    Pacific Dental Services Response

    11 Apr, 2019 – People Services

    Thank you for bringing this to our attention. We are concerned about your current situation. Please send People Services an e-mail - welisten@pacden.com so we can help resolve the issues you are... More