PNC Financial Services Group "upper management" Reviews | Glassdoor.ca

PNC Financial Services Group Employee Reviews about "upper management"

Updated Oct 14, 2019

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3.5
63%
Recommend to a Friend
83%
Approve of CEO
PNC Financial Services Group CEO William S. Demchak
William S. Demchak
1,969 Ratings
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Cons
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Reviews about "upper management"

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  1. Helpful (1)

    "BSSR"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend

    I have been working at PNC Financial Services Group full-time

    Pros

    15 vacation days, 6 sick days, 1 personal day Benefits are good.

    Cons

    Both upper management and branch management, pay is very low.

    PNC Financial Services Group2019-10-14
  2. Helpful (4)

    "Property Preservation Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group

    Pros

    Nice work/life balance. You can leave work at the office without worrying about it while you’re off. Decent vacation time, so-so benefits. Some departments offer work from home ability.

    Cons

    The longer you are in a department the more vulnerable you become. I have been in this department for three years and the roster has gone from 30 employees to 10 with no new hires. You will get a 1% raise whether you cure cancer or just do the minimum. If you are promoted, it takes two years before your pay is bumped up into the target range and that is if you’re performance jives with middle management’s agenda. If... you do have the ambition to rise to the top, you are told you must move from department to department, or in some cases to other companies, before you be considered for a promotion. Pay is below industry standard and a badge of honor for upper management. Those higher up consistently advise lower employees with designs on moving through the company of they want more pay, they’re better off somewhere else. Department managers are mandated what rankings they can give their employees, including being forced to rank at least one employee as unsatisfactory even if they are adequate. Middle management is not well-versed in the departments they run but use the basic knowledge they have to stall departmental developments with petty discussions about procedures that have been altered several times over, in a calendar year. Computer/based trainings that are broad-stroke, press release material are passed to all employees no matter how little they may relate to their job function. Middle management then gets bonuses based on lower level employees completing the training timely, meaning middle management ensures top priority is placed on the computer-based training and not the actual job functions assigned to each employee. Middle management is constantly monitoring department managers, on the look out for any wrongdoing that they can throw in their faces. In my specific department, three years ago, there were three department managers. Middle management has trimmed that to one, making sure that department manager shoulders all three of the former managers’ responsibilities, plus departmental audits, and then slaps that manager with an unsatisfactory rating ensuring they will not have to give that manager a raise. Middle management is constantly loading up the department manager with meetings so that the department manager is rarely available to help employees, or complete their own individual assignments, and then gets docked for not completing certain tasks. There is a general aura of anxiety once you walk in the door as you await your department’s inevitable deletion.

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    Advice to Management

    Trust your employees more. They’ve stuck with you only to be rewarded with far more work and expectations with zero appreciation. Ensure middle management is knowledgeable of the departments the lead before giving them the ability to crush the spirits and ambitions of the employees beneath them. Stop pretending the computer based trainings are enlightening your employees and really scrutinize their relevancy for... given departments.

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    PNC Financial Services Group2019-10-03
  3. "Big bank that is ok paying below market salary. Start here, learn here, but then leave to get paid and advance."

    StarStarStarStarStar
     
    No opinion of CEO

    I worked at PNC Financial Services Group

    Pros

    PNC is a great institution to learn a great foundation in asset management, and will expose you to seasoned veterans with valuable experience. Time off for new parents is great. Has Pension and 401(k).

    Cons

    Pay tends to be well below market, there are massive shifts in business strategy and turnover within leadership in the Asset Management Group. Idea are seldom valued unless they are created by a select few that have managed to remain at the top of strategy. Goals are relatively nonexistent ... given the high level business model tends to change every two years and the organization Always seems to be in a “figuring... it out” mode. Product set within the asset management group is solid but far behind the curve of other competitors and big names. Mentality tends to be one that employees should be grateful to be employed and to be allowed to do business on behalf of PNC. Bonuses and raises are subject to whoever your manager is at the time and if they are new to their role expect upper management to give minimal dollars so they can afford to pay those who are at risk of leaving due to chronic under-compensation and appreciation.

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    Advice to Management

    Recognize the cost of paying below inflation wages and assigning performance ratings on a pre-determined curve.

    PNC Financial Services Group2019-09-13
  4. Helpful (1)

    "What a mess!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Communications Lead in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time for more than 3 years

    Pros

    The starting pay is decent but never expect a raise over 2% My peers are great.

    Cons

    Technology is HORRIBLE. Why anyone banks with PNC is beyond me. Middle managers think they know everything, they don’t listen to opposing or new points of view. Any attempt at innovation is looked at with contempt. Frequent turnover from the top down in Comms. Great colleagues are chased away by paranoid middle managers who pick favorites and dump on everyone else. I’ve seen people nearly get fired because... a manager messes up, and she blames someone on her team. (All the managers are women, so I’m not calling out a specific person.) Middle managers don’t seem to actually get any work done, not unless you consider scheming against their own peers work. They produce NOTHING! They spend their time micromanaging and “sitting in” on meetings they don’t need to attend. They are supposed to be developing their teams, but “just don’t have the time” to do any real coaching. We have managers who report to other managers and people with the title of manager who don’t manage anyone. When eNPS scores come in low, we do a lot of talking but nothing changes. People won’t speak up because they fear retaliation. HR, employee relations and upper management talk a whole lot about creating a great place to work. I haven’t seen a single positive change. Things just get progressively worse. Also, healthcare benefits have gotten lousy.

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    Advice to Management

    Educate, demote or get rid of middle managers who consistently receive poor eNPS scores. They are making a mockery of internal communications.

    PNC Financial Services Group2019-08-23
  5. Helpful (2)

    "Upper Management changed the culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - 6 Total Roles With the Bank (AMG, Retail Finance and Branch) in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PNC Financial Services Group full-time for more than 10 years

    Pros

    Opportunity for growth and pay.

    Cons

    Pay is still not worth the effort required. High turnover rate, understaffed branches all throughout the Ohio Valley . Upper Management got greedy with cutting headcount. Did not get a lunch break most days. I worked for this company for almost 13 years in a variety of roles. Great company to gain experience but when Demchak took over for Rohr as CEO, the culture changed a lot.

    Advice to Management

    Take care of your exisiting footprint like you take care of all the new footprints

    PNC Financial Services Group2019-08-17
  6. "Understaffed and low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Accountant 

    I worked at PNC Financial Services Group full-time for more than 3 years

    Pros

    The building is nice and there are plenty of options for food.

    Cons

    The team was understaffed and upper management does not really listen to the employee's feedback.

    PNC Financial Services Group2019-08-01
  7. "Upper Management Needs Work"

    StarStarStarStarStar
    Former Employee - BSSA 

    I worked at PNC Financial Services Group full-time for more than 3 years

    Pros

    Some of the people you will work with are amazing.

    Cons

    Some people in upper management have unrealistic expectations, which leads to a terrible experience for everyone.

    PNC Financial Services Group2019-07-23
  8. "Branch Sales and Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Sales and Service Representative in Mount Pleasant, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at PNC Financial Services Group full-time for less than a year

    Pros

    Training program is really good Wide variety of locations Incentives

    Cons

    Upper management is terrible. They’re constantly asking you to beg people to come in for appointments via multi channel calls which prove to not be affective AT ALL! The turnover rate is ridiculous, and it takes anywhere from 4-12 months to hire anyone new. You’re constantly doing another positions job without the pay. If upper management comes to visit a branch, they never correct you on issues then and there.... Instead, you’ll get a mile long email about what went wrong. If you see a problem, address the issue right then and let us know what we could do to fix it.

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    Advice to Management

    Actually manage. Stop hiding behind a computer screen and get out and help the branch when you’re actually in person. Retain employees and make it more of an enjoyable atmosphere to work it. No employee wants to stay in a negative atmosphere. There a ton of other banks out there who will be willing to take your employees in a heartbeat.

    PNC Financial Services Group2019-07-26
  9. Helpful (2)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Kalamazoo, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PNC Financial Services Group full-time for more than 10 years

    Pros

    Excellent benefits , fun atmosphere, flexible schedule, actively involved in community events

    Cons

    Upper management doesn’t do a good job of hearing the people and their concerns.

    PNC Financial Services Group2019-05-18
  10. "No advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at PNC Financial Services Group full-time for more than 3 years

    Pros

    They have a good work life balance

    Cons

    They don't advance people who deserve a higher position. Instead they being in people from the outside. They claim to care about their employees through a survey that we can complete about how a branch is run but nothing happens if it is a bad review, basically all talk. If you get a bad manager then good luck because upper management will do ANYTHING to defend him or her. Pay is on the low side for the amount of... work they expect us to do as well.

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    Advice to Management

    If you actually cared about your employees then show it. Offer promotions to them in fields they are interested in. Actually care about the employee survey. If your going to have employees have more and more responsibilities then you have to pay them accordingly, if not then you are just taking advantage.

    PNC Financial Services Group2019-06-12
Found 202 reviews