Office Concierge Employee Reviews about "account manager"

Updated Aug 19, 2020

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3.1
55%
Recommend to a Friend
69%
Approve of CEO
Office Concierge Directors Clifford Baker, Simon Cooney & Anne Marie Holland (no image)
Clifford Baker, Simon Cooney & Anne Marie Holland
71 Ratings
Pros
  • "My account manager Helena was extremely helpful and supportive(in 19 reviews)

  • "I started as an Elite but very shortly I got a static role in one of sites where I've spent 2 years(in 17 reviews)

Cons
  • "Account manager has only seen me once since i started(in 21 reviews)

  • "All of the elites get mistreated and they are the least paid workers in the whole company and their job is probably the hardest(in 13 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "account manager"

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  1. "Office concierge"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate Receptionist in London, England
    Doesn't Recommend
    Positive Outlook

    I worked at Office Concierge full-time

    Pros

    Supportive hr team and account managers

    Cons

    An agency Can be unprofessional

  2. "Gained great experience but sometimes treated like a number"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Elite Corporate Receptionist 
    Recommends
    Disapproves of CEO

    I worked at Office Concierge full-time for more than a year

    Pros

    Worked for lots of exciting companies and travelled all over London

    Cons

    Account Managers! Inexperienced and dont really know how to managed you. Overall get treated like a number. Unless you are super hot then you go on their hot list and get treated extra special!


  3. "Great jobs for students!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Elite Corporate Receptionist in London, England
    Recommends

    I have been working at Office Concierge full-time for less than a year

    Pros

    My account manager Helena was extremely helpful and supportive.

    Cons

    The Elite role can be extremely stressful.

  4. Helpful (1)

    "Great sites, But HR and Management are a Disgrace"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Receptionist in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Office Concierge full-time for more than a year

    Pros

    Day to day at my site I am happy and know I do a great job. I have had four account managers in less than 18 months. I get told they’ve moved or been sacked. If they have an experience like I have I’m not surprised they leave.

    Cons

    You never get holiday approved. I needed to attend a funeral in my family and was told no and if I went it would be disciplinary. My family are outraged. So are people I work with. I also needed time off to go to hospital appointment and twice I rescheduled because no cover. Once I was sick and operations wonan was so rude on phone tellin me I should still go in if I just have cold. I had tonsillitis. You have to train elite staff to cover your site constantly because they leave the business by the next time they are needed. You don’t get listened to when you do need management to approve time off for appointments, or concerns and they try to patronise you in to thinking that it’s normal. Luckily my manager on site is sick of this company too and will get rid of them soon we hope.

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    Office Concierge Response

    September 23, 2019Senior HR Advisor

    Thank you for your review of our business. We are pleased to hear that you are happy on your site, it is so important to us that our team members are happy in their roles and well matched to our client sites. We are also pleased that you feel appreciated in your role and have job satisfaction in this way. We were however very shocked and disappointed to read your negative comments about holiday and appointments. We always strive to approve holiday and appointments that are requested from us as employee wellbeing is extremely important to us. It is impossible for us to approve all holiday requests especially in peak periods, which would be the same for any contract service business, so when we are unable to approve annual leave we always provide alternative dates as close to the original request as we can/. With regards to appointments and compassionate leave, we would never reject requests such as these so we are very surprised to hear that and would ask that you please contact our HR Manager at laurarouse@officeconcierge.co.uk if this is something that you have experienced so she can investigate this further for you.

  5. "GREAT COMPANY TO WORK FOR"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reception Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Office Concierge full-time for more than 8 years

    Pros

    I work for Office Concierge for 8 years now and not even thinking to change my job! I was supported from day one by: recruitment team, HR Team, Account Managers and Client Service Managers. I started off as an Elite, then secured a static position, and now I am a Reception Manager in a prestigious building. In their own ways OC guided me throughout my journey. As a result of our hard work I received two promotions in my role, and now look after a happy team of 3 :) Thank you to everyone at Office Concierge! Especially: Alice, Laura, Emma, Asta, Alison, Shola

    Cons

    No Cons to mention at the moment

    Office Concierge Response

    July 15, 2019Senior HR Advisor

    Thank you for your review. It is great to hear that you have enjoyed your time with Office Concierge and how supported you have been. Your journey and progression with Office Concierge has been great to watch and we hope that you have many more years with us. The Office Concierge Team

  6. "Good sites to work for, awful employee care"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Corporate Receptionist in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Office Concierge part-time for less than a year

    Pros

    Good sites to work for Great salary for what you do

    Cons

    Awful Employee Care Too late or no response from HR or Account Manager No respect for deadlines

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    Office Concierge Response

    July 15, 2019Senior HR Advisor

    Thank you for your review. We are glad that you enjoyed the sites that you worked at. We are disappointed to hear your negative comments as employee welfare is paramount to us. We take all feedback seriously and use this to make improvements to our business. Please could we ask that you contact our HR Manager via hr@officeconcierge.co.uk to discuss your specific feedback in more detail. Thanks, The Office Concierge Team

  7. "Lovely Team"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Receptionist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Office Concierge full-time for less than a year

    Pros

    Interview process was very smooth. They are very helpfully even before your interview. A big thank you to Ayesha , she went above and beyond gave me tips and feedback, advice on how to answer some question that would come up. My account manager Abbie such am amazing person, she really inspired me during the interview process. She shared with me her experience . You can really tell they value their staffs. There are so many opportunities with OC as long as your willing to put in the effort and hard work nothing go unnoticed . Join the family and share on your experience.

    Cons

    I have nothing bad to say

    Continue reading
  8. "misrepresentation"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Concierge 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Office Concierge full-time for less than a year

    Pros

    The salary is good and depending on where your based the team are friendly too

    Cons

    account managers extend probation and misrepresent you when they fill in your "probation review forms". long hours in residential sites when its not need especially weekends as its not at all busy

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    Office Concierge Response

    June 3, 2019Senior HR Advisor

    Hello, Thank you for taking the time to leave your feedback. As we ensure that our clients are provided with the highest level of service, it is at the discretion of your manager to extend the probationary period. This would always be communicated to you with an explanation and any formal meetings would have an impartial HR representative present. We also encourage our team members to add their own comments to the probation review form to ensure the conversations are balanced. We would like to assist you personally with this so please feel free to contact our HR manager, Laura Rouse directly: laurarouse@officeconcierge.co.uk The OC Team

  9. "Good experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Receptionist in London, England

    I have been working at Office Concierge full-time for more than a year

    Pros

    Before my interview with OC I looked at Glassdoor to check reviews and I was worried to see a lot of negative feedback. Luckily my experience with the company was really good so far. I guess it really depends on a site and people you work with. I started as an Elite but very shortly I got a static role in one of sites where I've spent 2 years. I was lucky to work within nice team. Over 2 years I've had 3 different account managers and all of them were very lovely people. My current manager Kirsty is so approachable, she listen to what you say and makes things happen! So just an advice to everyone who reads this and considering to join OC. Dont get pulled off by negative comments. You might have a good experience like me. Good luck!

    Cons

    Need to book holidays quite in advance to get the days you want

  10. "Great Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Receptionist in London, England
    Recommends
    Approves of CEO

    I have been working at Office Concierge full-time for less than a year

    Pros

    Working for OC is a great experience! OC has helped me introduce myself into the Corporate world where I managed to improve my customer service skills and learn a lot of new things. Although it took a while to get a static position in a site, it was totally worth waiting because now I get to work in a nice place with 2 amazing colleagues. Also, having a person like Kirsty as Account Manager makes us really lucky as she is always there to listen and support us. Not to mention that she sorted in less than a week every issue I had with my uniform. Real professional! OC is rewarding as long as you are professional and you keep the company standards high.

    Cons

    Long hours, but you get used to it.

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