Nordstrom "customer service" Reviews | Glassdoor.ca

Nordstrom Employee Reviews about "customer service"

Updated 6 Nov 2019

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3.6
66%
Recommend to a Friend
87%
Approve of CEO
Nordstrom CEO Erik B. Nordstrom and Peter E. Nordstrom (no image)
Erik B. Nordstrom and Peter E. Nordstrom
318 Ratings
Pros
  • "Working with the best customer service team(in 684 reviews)

  • "Great company morale employees work as a team to help each other(in 453 reviews)

Cons
  • "Commission can get messed up with returns(in 724 reviews)

  • "Could work long hours/ be asked to stay longer(in 604 reviews)

More Pros and Cons

Reviews about "customer service"

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  1. "Server"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom part-time

    Pros

    -Treated extremely well by management and the HR department -Tip out is fair -Hours are great, closing at 9pm -Most of the customers are regulars, and are very nice -Communication between management and employees is great -High value on customer service, and management is very supportive in what you need to do well in your job

    Cons

    -Occasionally very demanding customers, but you get that most places.

    Advice to Management

    Restaurant management is great.

    Nordstrom2017-08-10
  2. "Good training!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Salesperson in Vancouver, BC
    Recommends

    I worked at Nordstrom part-time for more than a year

    Pros

    You get the chance to develop great customer service skills that can translate into any role

    Cons

    Competitive, when the store isn’t busy it’s hard to make good money

    Nordstrom2019-10-16
  3. "Well Organized Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Habitant Employee in Vancouver, BC
    Recommends

    I worked at Nordstrom full-time for less than a year

    Pros

    Thorough and structured training. Big emphasis on Customer Service Encourages staff to use our best judgment

    Cons

    Senior staff were a bit standoff ish.

    Nordstrom2019-04-18
  4. Helpful (1)

    "Most management (upper and store level) is a bigger joke than a prank show"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nordstrom full-time for more than a year

    Pros

    -pay is decent, not the best but not the worst. Could be better commission/hourly pay for the amount of work and how little private life they allow. -lots of fun people to work with but definitely not everyone -you can meet really cool customers who come in often which can make the job fun -discount isn’t the best but definitely a nice bonus to have, especially when it goes up a bit for Christmas. -

    Cons

    -management is there for their own interest. Departments with multiple managers are rarely, if ever, on the same page as each other so you can be told to do something one way from a manager and then right after be talked down for doing it by another -MANAGERS DO NOT KNOW ANYTHING! It’s not dumb to believe that the managers should be the ones with the most knowledge on policy, procedures, using the store POS... systems etc however they are all clueless causing many customers to become angry despite Nordstrom’s “view” on customer service (however, there are some managers who are great and really care) -managers will definitely throw their employees under the bus to save themselves from trouble, even if they are in the wrong. Rarely would they admit their own mistakes but rather try to twist what happened to put it on salespeople or non-management employees -bringing issues up to the store manager is the same as trying to teach pigs to fly. Impossible. She is there for her own self and to try to get higher up in the company. Loves letting people know she has a long friendship with the CEO as a way of saying “haha try to take me down and watch.” Appears nice on the outside but you can’t judge a book by its cover -salespeople can become very hostile towards each other and other staff members because they don’t get what they want. Most of their mentalities are that they are better than everyone because they might have decent sales.. when in reality they are just a salesperson -like all retail jobs, there will be lots of crazy and extremely rude customers, which Nordstrom of course cannot control, however they can deal with it much more humanely way. Instead of properly taking care of difficult customers, managers love to leave you on their own to deal with it, giving completely useless “advice” on how to deal with it. If they do for some reason decide to come and help then they will almost always let the customer think that they are in the right, and will side with the customer to “protect” Nordstrom’s look and their excuse after is “customer comes first”. They should not allow customers to talk down or degrade their staff regardless of how much Nordstrom wants the customer to be right. We are human just as much as the psychotic customer. -LOTS OF SCAMMING GOES ON! I could start a business on how to scam Nordstrom and get away with literally thousands of dollars for free. The policies and procedures to “prevent” fraud are literally a joke. The same customer who is known to be fraud can come in day after day with the same story and we are not allowed to do anything about it. We have to give them what they want to again “protect Nordstrom values” and to make the customer happy. -lots of these issues are a result of the store manager. She will refuse to take criticism to protect the look of the store, which in turn protects her own look to upper management, even if it means saying YES to a fraud customer who is laughing behind our backs with the free money or items that they keep getting. It’s questionable how a store manager can become manager with no real management experience or prior education.

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    Advice to Management

    Store level: Resign and make way for outside people with management experience take over Higher management: don’t try to hire everyone from within. The amount of knowledge salespeople/non management workers have is not sufficient to be promoted to management, especially for the amount of “training” they receive prior to becoming a manager. They are all clueless.

    Nordstrom2018-09-24
  5. "Stylist at Nordstrom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Stylist in Ottawa, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom full-time for more than a year

    Pros

    - Fulfilling work environment when it's busy and customers are interested in hands-on service - Lots of tools to help meet the needs of the customer, you will likely never have to turn away customers empty handed- there's always something you can do to help - Experience gained in one-on-one customer service - Consistent full-time hours - You will receive lots of feedback and comprehensive training within your... department - Many opportunities to advance

    Show More

    Cons

    - Often meeting commission goals is a higher priority than forming relationships with customers, you're expected to push as many products as you can - Sometimes there is a lack of work/life balance because they tend to hire full-time - Sales goals are often unrealistic/based on American market - Can't earn commission unless you surpass sales goals every single work day (days when you aren't scheduled can also... negatively affect your earnings if you have items returned), which is unrealistic during certain slow seasons - Poor discount (20%)

    Show More

    Advice to Management

    Hold on to employees who put the customers first, are thoughtful and committed to improvement.

    Nordstrom2018-04-04
  6. "Great place if you love to sell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom

    Pros

    Great place if you are a great sales person and you enjoy people. You don't have to wear the clothes like most fashion retailers just have to be presentable and fashionable. Nordstrom gives you all the tools to ensure you can provide the best customer service.

    Cons

    Long hours, not aware of the Canadian labour laws. They have Americans running the Canadian stores.

    Advice to Management

    Understand the Canadian work ethics

    Nordstrom2018-02-07
  7. Helpful (3)

    "Server - Nordstrom Restaurant (Bazille)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server in Ottawa, ON
    Recommends
    Neutral Outlook

    I worked at Nordstrom full-time for less than a year

    Pros

    Above minimum wage which is great for a server! Flexible working hours for students They teach you Nordstrom's legendary customer service Good work environment Great food Customers tip well

    Cons

    Can't take time off during Christmas

    Nordstrom2017-07-17
  8. Helpful (1)

    "The Good The Bad The Nordstrom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nordstrom part-time

    Pros

    I honestly have just positive things to say from my experience at Nordstrom. Not only does it extremely value customer service but the way they treat their employees is absolutely phenomenal. I grew so much as a person while being there and I have no regrets. The Nordstrom brothers are some of the most humble and respectful, kind caring people I have ever met.

    Cons

    The Cons are that if you are working as a Sales Representative you HAVE to be good at sales and talking with people. It is very sales based and can often time become extremely competitive and stressful

    Advice to Management

    Keep doing with you're doing! Perfectly executed

    Nordstrom2017-02-25
  9. "It's alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Nordstrom part-time

    Pros

    Typical retail environment The department i worked in was good, no commission because I was in customer service role Very high spirited store with rallies

    Cons

    Bad employee discount high turnover a lot of bad employees doing sketchy business and therefore, ruins it for all the other employees

    Advice to Management

    Stop favouring certain employees. It's not cool and unfair. Maybe increase the employee discount so it's not basically 10% off minus tax.

    Nordstrom2017-02-18
  10. Helpful (3)

    "Sales Person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Person in Calgary, AB
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nordstrom for more than a year

    Pros

    Lots of experience working with customers to provide exceptional customer service. Sales people have the option to use their "best judgement" and do extra for customers

    Cons

    Commission based salary. Can be cutthroat competitive depending on your department. Very exhausting with little compensation of your efforts apart from selling (cleaning, organizing, following up). It all has to do with how much you sell so use your time wisely.

    Advice to Management

    Change the commission structure so good people want to stay as they have a living wage; if you sell up to $1,000 in one day, give us commission on that $1,000 than leaving it as covering our baseline hourly wage ($12/hr)

    Nordstrom2017-01-13
Found 835 reviews